TELECOMMUNICATOR TCOLE EXAM
QUESTIONS WITH ALL CORRECT & VERIFIED
ANSWERS
Telecommunicator Correct answer-Dispatcher or other emergency communications specialist
Emergency Correct answer-Occurrence or imminent threat of damage, injury, or loss of life or
property resulting from an extraordinary natural or man-made cause.
Ethics Correct answer-Discipline dealing with what is good and bad; moral duty and obligation.
Study of the rules of the game of life. Set of rules and standards that govern individual conduct.
Ethical Decision Making tools Correct answer-Trustworthiness, Integrity, Promise-keeping, Loyalty,
Respect, Responsibility, Accountability, Pursuit of excellence, Self-restraint, Justice and fairness,
Caring, Civic virtue and citizenship.
Ethics Check Questions Correct answer-Is it Legal? Will actions violate laws, codes, or constitutional
rights? Is it balanced? Is my decision fair to everyone concerned? How will I feel about myself? Will it
withstand public scrutiny?
Available Resources in PSAP Correct answer-Directories, Computerized Records, Contact info for
other agencies, organizations, or services, Supervisors, Databases, Media, community, or
organizational outlets, note or flip cards, Peace Officers, Co-workers/colleagues, Training manuals
and handbooks, Agency/department's written policies and procedures.
Confidentiality Correct answer-Distinguish between public or private information. Do not discuss
work related information in a personal setting.
Confidentiality Legal aspects Correct answer-TCIC/NCIC, Texas Privacy Act, HIPPA
Different phones and how they Affect 9-1-1 calls Correct answer-Landline: portable, digital, wired
Cellular Phones.
Affect location finding.
Types of 9-1-1 Systems Correct answer-Basic System and Enhanced System
ALI Correct answer-Automatic Location Identification: automatic number identification is matched
to address or location of phone from which a call is made. So you get both # and Location
ANI Correct answer-Automatic Number Identification: a feature that enables a service supplier to
identify the telephone number of a caller and give it to the telecommunicator
Base Rate Correct answer-Phone bill rate minus taxes, fees, license costs, or charges
Dispatch Method Correct answer-Method of responding to a telephone request for emergency
service by which a public safety answering point decides on the proper action to be taken and
dispatches, when necessary, the appropriate emergency service unit.
Local Exchange Access Lines Correct answer-All types of lines or trunks that connect a service user
to the supplier's local telephone exchange office
, 9-1-1 Correct answer-telecommunications service where the public can reach a public safety
answering point by dialing 9-1-1. Also: a system of processing emergency calls.
Principal Service Supplier Correct answer-the entity that provides the most central office lines to
an emergency communication district
Private Safety Entity Correct answer-A private entity that provides emergency fire-fighting,
ambulance, or medical services.
Public Agency Correct answer-A municipality or county in this state that provides or has authority
to provide fire-fighting, law enforcement, ambulance, medical, or other emergency services.
Public Safety Answering Point (PSAP) Correct answer-Operated continuously, Receive 9-1-1 calls
and dispatch. First point of reception by a public safety agency. Serves the jurisdictions in which it is
located or other participating jurisdictions.
Relay Method Correct answer-The answering point notes pertinent information and relays that
information to the appropriate pubic safety agency or other provider of emergency services for
action.
Selective Routing Correct answer-feature provided with computerized 9-1-1 service which
automatically routes calls to the answering point.
Service Supplier Correct answer-entity providing local exchange access lines to a service user in an
emergency communication district.
Service user Correct answer-a person that is provided local exchange access lines, or their
equivalent, in an emergency communication district.
Transfer method Correct answer-Method of responding by which a pubic safety answering point
transfers the call directly to the appropriate public safety agency or other provider of emergency
services for the appropriate action.
Data Base Correct answer-Information stored in a management system that is a system of manual
procedures and computer programs used to create, store, and update the data required for the
selective routing and automatic location identification features in the provision of computerized 9-1-
1 service.
Identification of incoming TTY/TDD Calls Correct answer-Voice announcer, tones, silence, other
(hearing carry over or Voice carry over)
CAD Correct answer-Computer Aided Dispatch used in a PSAP
Mobile Data System Correct answer-Computer in Police Vehicles
Components of CAD Correct answer-Unit Status, Unit recommendations, TLETS/TCIC/NCIC
interface, Automatic functions, Location History, Automatic prioritizing of calls, Emergency message
communications.
QUESTIONS WITH ALL CORRECT & VERIFIED
ANSWERS
Telecommunicator Correct answer-Dispatcher or other emergency communications specialist
Emergency Correct answer-Occurrence or imminent threat of damage, injury, or loss of life or
property resulting from an extraordinary natural or man-made cause.
Ethics Correct answer-Discipline dealing with what is good and bad; moral duty and obligation.
Study of the rules of the game of life. Set of rules and standards that govern individual conduct.
Ethical Decision Making tools Correct answer-Trustworthiness, Integrity, Promise-keeping, Loyalty,
Respect, Responsibility, Accountability, Pursuit of excellence, Self-restraint, Justice and fairness,
Caring, Civic virtue and citizenship.
Ethics Check Questions Correct answer-Is it Legal? Will actions violate laws, codes, or constitutional
rights? Is it balanced? Is my decision fair to everyone concerned? How will I feel about myself? Will it
withstand public scrutiny?
Available Resources in PSAP Correct answer-Directories, Computerized Records, Contact info for
other agencies, organizations, or services, Supervisors, Databases, Media, community, or
organizational outlets, note or flip cards, Peace Officers, Co-workers/colleagues, Training manuals
and handbooks, Agency/department's written policies and procedures.
Confidentiality Correct answer-Distinguish between public or private information. Do not discuss
work related information in a personal setting.
Confidentiality Legal aspects Correct answer-TCIC/NCIC, Texas Privacy Act, HIPPA
Different phones and how they Affect 9-1-1 calls Correct answer-Landline: portable, digital, wired
Cellular Phones.
Affect location finding.
Types of 9-1-1 Systems Correct answer-Basic System and Enhanced System
ALI Correct answer-Automatic Location Identification: automatic number identification is matched
to address or location of phone from which a call is made. So you get both # and Location
ANI Correct answer-Automatic Number Identification: a feature that enables a service supplier to
identify the telephone number of a caller and give it to the telecommunicator
Base Rate Correct answer-Phone bill rate minus taxes, fees, license costs, or charges
Dispatch Method Correct answer-Method of responding to a telephone request for emergency
service by which a public safety answering point decides on the proper action to be taken and
dispatches, when necessary, the appropriate emergency service unit.
Local Exchange Access Lines Correct answer-All types of lines or trunks that connect a service user
to the supplier's local telephone exchange office
, 9-1-1 Correct answer-telecommunications service where the public can reach a public safety
answering point by dialing 9-1-1. Also: a system of processing emergency calls.
Principal Service Supplier Correct answer-the entity that provides the most central office lines to
an emergency communication district
Private Safety Entity Correct answer-A private entity that provides emergency fire-fighting,
ambulance, or medical services.
Public Agency Correct answer-A municipality or county in this state that provides or has authority
to provide fire-fighting, law enforcement, ambulance, medical, or other emergency services.
Public Safety Answering Point (PSAP) Correct answer-Operated continuously, Receive 9-1-1 calls
and dispatch. First point of reception by a public safety agency. Serves the jurisdictions in which it is
located or other participating jurisdictions.
Relay Method Correct answer-The answering point notes pertinent information and relays that
information to the appropriate pubic safety agency or other provider of emergency services for
action.
Selective Routing Correct answer-feature provided with computerized 9-1-1 service which
automatically routes calls to the answering point.
Service Supplier Correct answer-entity providing local exchange access lines to a service user in an
emergency communication district.
Service user Correct answer-a person that is provided local exchange access lines, or their
equivalent, in an emergency communication district.
Transfer method Correct answer-Method of responding by which a pubic safety answering point
transfers the call directly to the appropriate public safety agency or other provider of emergency
services for the appropriate action.
Data Base Correct answer-Information stored in a management system that is a system of manual
procedures and computer programs used to create, store, and update the data required for the
selective routing and automatic location identification features in the provision of computerized 9-1-
1 service.
Identification of incoming TTY/TDD Calls Correct answer-Voice announcer, tones, silence, other
(hearing carry over or Voice carry over)
CAD Correct answer-Computer Aided Dispatch used in a PSAP
Mobile Data System Correct answer-Computer in Police Vehicles
Components of CAD Correct answer-Unit Status, Unit recommendations, TLETS/TCIC/NCIC
interface, Automatic functions, Location History, Automatic prioritizing of calls, Emergency message
communications.
