TTU ISQS 3344 EXAM 1 QUESTIONS WITH CORRECT ANSWERS GRADED A+
Output and input are measured in - Answers dollars ($$$)
Government reports measure changes in productivity from month to month is what? - Answers GDP
What is an example of productivity variety and mass customization - Answers flow shops (assembly
lines)
____________ is the most common measure of competitiveness of a country - Answers Productivity
how important is a country's competitiveness - Answers very important, if you value standard of living
name five competitive priorities - Answers quality, time, costs, flexibility, innovation
today the focus in not on functions but - Answers processes
name four process (operations) types - Answers project, job shop, flow shop, continuous flow
which of these process types are low volume? - Answers projects
which of these process types are high volume? - Answers continuous flow
what is meant by a core competence? - Answers a process that aligns with the way you add value in the
marketplace
Name two companies compete on cost - Answers Walmart and southwest airlines
Name a company that competes on quality - Answers ritz-carlton hotel
Name a company that competes on speed - Answers Dell
Who gave us PDSA? - Answers Deming
Who was Deming's mentor - Answers shewart
Name five of Deming's 14 points - Answers maintain constancy of purpose, adopt a philosophy of
prevention, eliminate the need for inspection, train, constantly improve the production process
DMAIC stands for what? - Answers Define
Measure
Analyze
Improve
Control
What are the two cost of achieving good quality costs? - Answers prevention and appraisal
, What are the two cost of poor quality? - Answers internal failure costs and external failure costs
Where can you leverage to lower external failure costs? - Answers prevention
Crosby says that failure costs amount to _____-______ % of annual revenues - Answers 20-30
Crosby says that good quality costs amount to ____-____% of annual revenues - Answers 3-4
Name seven quality control tools - Answers pareto analysis, flowcharts, check sheets, histograms,
scatter diagrams, control charts, fishbone diagram
An inspector showing up intoxicated and catches ZERO defects of jeans. This is an example of
_____________ causes - Answers special
What is "n"? - Answers sample size
the x bar chart is based on which probability distribution? - Answers normal distribution
comparing competitions' products, is called - Answers benchmarking
taking apart the competitions' products, is called - Answers reverse engineering
Concurrently means - Answers product design and process design
Identify the statement about goods and services that is NOT true?
a.
A service is any primary or complementary activity that does not directly produce a physical product.
b.
Some very significant differences exist between goods and services that create different demands on the
operations function.
c.
Designing and managing operations in a goods-producing firm is quite similar to that in a service-
providing organization.
d.
Services that do not involve significant interaction with customers can be managed much the same as
goods in a factory. - Answers c. Designing and managing operations in a goods-producing firm is quite
similar to that in a service-providing organization.
Which of the following statements is TRUE of social sustainability?
Output and input are measured in - Answers dollars ($$$)
Government reports measure changes in productivity from month to month is what? - Answers GDP
What is an example of productivity variety and mass customization - Answers flow shops (assembly
lines)
____________ is the most common measure of competitiveness of a country - Answers Productivity
how important is a country's competitiveness - Answers very important, if you value standard of living
name five competitive priorities - Answers quality, time, costs, flexibility, innovation
today the focus in not on functions but - Answers processes
name four process (operations) types - Answers project, job shop, flow shop, continuous flow
which of these process types are low volume? - Answers projects
which of these process types are high volume? - Answers continuous flow
what is meant by a core competence? - Answers a process that aligns with the way you add value in the
marketplace
Name two companies compete on cost - Answers Walmart and southwest airlines
Name a company that competes on quality - Answers ritz-carlton hotel
Name a company that competes on speed - Answers Dell
Who gave us PDSA? - Answers Deming
Who was Deming's mentor - Answers shewart
Name five of Deming's 14 points - Answers maintain constancy of purpose, adopt a philosophy of
prevention, eliminate the need for inspection, train, constantly improve the production process
DMAIC stands for what? - Answers Define
Measure
Analyze
Improve
Control
What are the two cost of achieving good quality costs? - Answers prevention and appraisal
, What are the two cost of poor quality? - Answers internal failure costs and external failure costs
Where can you leverage to lower external failure costs? - Answers prevention
Crosby says that failure costs amount to _____-______ % of annual revenues - Answers 20-30
Crosby says that good quality costs amount to ____-____% of annual revenues - Answers 3-4
Name seven quality control tools - Answers pareto analysis, flowcharts, check sheets, histograms,
scatter diagrams, control charts, fishbone diagram
An inspector showing up intoxicated and catches ZERO defects of jeans. This is an example of
_____________ causes - Answers special
What is "n"? - Answers sample size
the x bar chart is based on which probability distribution? - Answers normal distribution
comparing competitions' products, is called - Answers benchmarking
taking apart the competitions' products, is called - Answers reverse engineering
Concurrently means - Answers product design and process design
Identify the statement about goods and services that is NOT true?
a.
A service is any primary or complementary activity that does not directly produce a physical product.
b.
Some very significant differences exist between goods and services that create different demands on the
operations function.
c.
Designing and managing operations in a goods-producing firm is quite similar to that in a service-
providing organization.
d.
Services that do not involve significant interaction with customers can be managed much the same as
goods in a factory. - Answers c. Designing and managing operations in a goods-producing firm is quite
similar to that in a service-providing organization.
Which of the following statements is TRUE of social sustainability?
