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High Marks
Water Damage - The physical destruction or deterioration of property due to the
presence of water.
Water Damage Restoration - The process of returning a property to its pre-loss condition
after water damage has occurred.
Contamination - The presence of harmful substances in water that can pose health risks.
Category 1 - Clean Water/Potable Water/Non-Toxic/"White Water" - water that is safe for
consumption.
Category 2 - "Grey water", unsanitary water that may cause discomfort or illness.
Category 3 - "Black water", grossly unsanitary, pathogenic water that poses severe health
risks.
Class 1 - Water intrusion that affects only a small area and materials with low porosity.
Class 2 - Water intrusion that affects an entire room or area with materials of moderate
porosity.
Class 3 - Water intrusion that affects the entire area and materials with high porosity.
Class 4 - Water intrusion that involves materials with very low porosity, requiring
specialized drying.
Limitations - Factors that restrict the effectiveness of water damage restoration efforts.
Complexities - Intricacies involved in the restoration process that may complicate
recovery.
Complications - Unexpected issues that arise during the restoration process, hindering
progress.
Conflicts - Disagreements or disputes that may occur between parties involved in the
restoration.
,Insurance Companies - Organizations that provide financial protection against water
damage claims.
Loss Adjusters - Professionals who assess the extent of damage and determine the
insurance payout.
Claims Handlers - Individuals responsible for managing and processing insurance claims.
The Insured (Policyholder) - The individual or entity that holds an insurance policy and is
covered for water damage.
Loss Assessors - Professionals who evaluate the damage to determine the necessary
restoration actions.
Restoration Contractors - Companies or individuals hired to perform the actual
restoration work after water damage.
Submersible Pumps - Pumps designed to operate underwater for water removal.
Surface Pumps - Pumps that remove water from above the surface.
Extraction Machines - Machines used for extracting water from materials.
Extraction Tools - Handheld tools for manual water extraction.
Centrifugal Air Movers - Devices that move air using centrifugal force.
Axial Air Movers - Fans that move air parallel to the axis.
Positive Air Drying - Air injection system for drying surfaces.
Negative Air Drying - Air extraction system to enhance drying.
Air Filtration - Process of removing particles from the air.
Thermometers - Instruments measuring temperature.
Hygrometers - Devices measuring humidity levels.
Thermo-hygrometers - Instruments measuring both temperature and humidity.
Penetrating Meters - Devices measuring moisture within materials.
Non-penetrating Meters - Instruments measuring surface moisture only.
Thermal Imaging Cameras - Cameras detecting heat patterns for moisture detection.
, Data Logging - Recording data over time for analysis.
Remote Monitoring - Tracking conditions from a distance via technology.
Calcium Carbide Meter - Device measuring moisture content using calcium carbide.
Borescope - Optical device for inspecting inaccessible areas.
Dehumidifiers - Devices reducing humidity in the air.
Heat Drying Systems - Systems using heat to accelerate drying processes.
Moving Furniture - Relocating items to facilitate restoration work.
Carpet Tools - Specialized tools for carpet cleaning and restoration.
Air Treatment Devices - Equipment improving air quality during restoration.
Sprayers - Tools for dispersing cleaning products.
Demolition Tools - Equipment used for removing damaged structures.
Containment Tools - Tools used to isolate affected areas.
Cleaning Tools - Instruments for cleaning surfaces post-restoration.
Duty of Care - Legal obligation to ensure safety and health.
Risk Assessment - Process identifying potential hazards and risks.
Hierarchy of Controls - Systematic approach to minimize workplace hazards.
Common Hazards - Frequent risks encountered in restoration work.
Asbestos - Hazardous material linked to serious health risks.
Lead - Toxic metal posing health threats, especially in dust.
Slip and Fall - Common workplace accident due to wet surfaces.
Confined Space - Enclosed area with limited entry and exit.
COSHH - Regulations controlling hazardous substances in workplaces.
PPE - Personal protective equipment for safety.
RPE - Respiratory protective equipment for airborne hazards.