ServiceNow CSA Practice Exam Option 1

SERVICENOW CSA PRACTICE EXAM OPTION 1 GRADED A+




1.A zService zCatalog zmay zinclude zwhich zof zthe zfollowing zcomponents?

A. Order zGuides, zExchange zRates, zCalendars
B. Order zGuides, zCatalog zItems, zand zInterceptors
C. Catalog zItems, zAsset zContracts, zTask zSurveys
D. Record zProducers, zOrder zGuides, zand zCatalog zItems: zD: zRecord
zProducers, zOrder zGuides, zand zCatalog zItems.

2.Which zone zof zthe zfollowing zstatements zapplies zto za zset zof zfields zwhen
zthey zare zcoalesced zduring zan zimport?


A. If za zmatch zis zfound zusing zthe zcoalesce zfields, zthe zexisting zrecord zis
zupdated zwith zthe zinformation zbeing zimported
B. If za zmatch zis znot zfound zusing zthe zcoalesce zfields, zthe zsystem zdoes znot
zcreate za zTransform zMap
C. If za zmatch zis zfound zusing zthe zcoalesce zfields, zthe zsystem zcreates za
znew zrecord
D. If za zmatch zis znot zfound zusing zthe zcoalesce zfields, zthe zexisting zrecord
zis zupdated zwith zthe zinformation zbeing zimported: zA: zIf za zmatch zis zfound
zusing zthe zcoalesce zfields, zthe zexisting zrecord zis zupdated zwith zthe
zinformation zbeing zimported.

3.As zit zrelates zto zServiceNow zreporting, zwhich zof zthe zfollowing
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,zstatements zdescribes zwhat za zmetric zcan zdo?

A. zA zmetric zis za zreport zgauge zused zon zhomepages zto zdisplay zreal-time zda
B. zA zmetric zis za ztime zmeasurement zused zto zreport zthe zeffectiveness zof
zwork- zflows zand zSLAs
C. zA zmetric zis zused zto zmeasure zand zevaluate zthe zeffectiveness zof zIT
zservice zmanagement zprocesses
D. zA zmetric zis za zcomparative zmeasurement zused zto zreport zthe
zeffectiveness zof zflows zand zSLAs.: zC: zA zmetric zis zused zto zmeasure zand
zevaluate zthe zeffectiveness zof zIT zservice zmanagement zprocesses.

4.The zdisplay zsequence zis zcontrolled zin za zService zCatalog zItem zusing
zwhich zof zthe zfollowing?


A. The zDefault zValue zfield zin zthe zCatalog zItem zform
B. The zSequence zfield zin zthe zCatalog zItem zform
C. The zOrder zfield zin zthe zVariable zform
D. The zChoice zfield zin zthe zVariable zform: zC: zThe zOrder zfield zin zthe zVariab
zform.


Reference:




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,https://docs.servicenow.com/bundle/sandiego-servicenow-platform/
page/prod- zuct/service-catalog-
zmanagement/concept/c_DefineVariableSetLayout.html#d1331070e
66
5.**Reports zcan zbe zcreated zfrom zwhich zdifferent zplaces zin zthe
zplatform? z(Choose ztwo.)


A. List zcolumn zheading
B. Metrics zmodule
C. Statistics zmodule
D. View z/ zRun zmodule: zA,D
A. List zcolumn zheading. zD. zView z/ zRun zmodule.
6.Knowledge zBase zSearch zresults zcan zbe zsorted zby zwhich zof zthe
zfollowing? z(Choose zthree.)


A. Most zrecent zupdate
B. Popularity
C. Relevancy
D. Manager zassignment
E. Number zof zviews: zA,C,E
A. Most zrecent zupdate.
C. zRelevancy.
E. zNumber zof zviews.
7.What zis zthe zpath zan zAdministrator zcould ztake zto zview zthe zfulfillment
zstage ztask zlist zfor zan zorder zplaced zby za zuser?


A. RITM z(Number)>REQ z(Number)>PROCUREMENT z(Number)
B. REQ z(Number)>RITM z(Number)>PROCUREMENT z(Number)
C. REQ z(Number)>RITM z(Number)>TASK z(Number)
D. FULFILLMENT z(Number)>RITM z(Number)>TASK z(Number): zC: zREQ z(Num
ber)>RITM z(Number)>TASK z(Number).
8.Which zterm zrefers zto zapplication zmenus zand zmodules zwhich zyou zmay
zwant zto zaccess zquickly zand zoften?


A. Breadcrumb
B. Favorite
C. Tag
D. Bookmark: zB: zFavorite.
9.What zis zgenerated zfrom zthe zService zCatalog zonce za zuser zplaces zan
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, z order zfor zan zitem zor zservice?




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