SOLUTION MANUAL FOR m m
Business & Society 11th Edition by Archie B. Carroll, Jill Brown
m m m m m m m m m m
Chapterm1-18
Chapter m1:mThemBusinessm andmSocietym Relationship
Table of Contents
m m
PurposemandmPerspectivemofmthemChapter .......................................................................................2
CengagemSupplements ....................................................................................................................2
ChaptermObjectives ..........................................................................................................................2
CompletemListmofmChaptermActivitiesmandmAssessments ..................................................................2
Key mTerms ........................................................................................................................................3
What's mNewminmThis mChapter ...........................................................................................................4
ChaptermOutline................................................................................................................................4
DiscussionmQuestions ......................................................................................................................5
AdditionalmActivities mandmAssignments ............................................................................................8
Appendix...........................................................................................................................................9
Genericm Rubrics............................................................................................................................... 9
Standardm Writingm Rubric .................................................................................................................. 9
Standardm DiscussionmRubric............................................................................................................11
,Purpose and Perspective of the Chapter
m m m m m
Thempurposemofmthis mchaptermismtomintroducemsomemimportantmbasicmconceptsminmthembusiness m
andmsocietymdiscussion,mincludingmpluralism,mspecial-
interestmsocieties,mbusinessmcriticism,mcorporatempower,mcorporatemsocialmresponsibility mtomstak
eholders,mandmsustainability.
Cengage Supplements
m
Themfollowingmproduct-
levelmsupplements mprovidemadditionalminformationmthatmmay mhelpmyouminmpreparingmyourmcourse.mThe
y maremavailableminmthemInstructormResourcemCenter.
• Instructor’s m Manual
• TransitionmGuide
• TestmBanks
• PowerPointmSlides
• CasemNotes
Chapter Objectives
m
Themfollowingmobjectives maremaddressedminmthis mchapter:
01.01 Definemandmexplainmbusiness mandmsociety mas mfoundationalmconcepts.mDescribemh
owmsociety mis mviewedmas mthemmacroenvironment.
01.02 Explainmthemcharacteristics mofmampluralistic msociety.mDescribempluralism mandmidentify
mits mattributes,mstrengths,mandmweaknesses.
01.03 Clarify mwhatmis mamspecial-
interestmsociety mandmhowmitmposes mspecialmchallenges mformbusiness.
01.04 Identify,mdiscuss,mandmillustratemthemfactors mleadingmupmtombusinessmcriticismmandmcor
poratemresponse.mWhatmis mthemgeneralmcriticismmofmbusiness?mHowmmay mthembalance
mofmpowermandmresponsibility mbemresolved?
01.05 Identify mwhatmis mthemchangingmsocialmcontract.mIs mitmbettermormworsemformstakeholders?
01.06 Makemclearmthemmajormthemesmcharacterizingmthis mbook:mmanagerialmapproach,mbusine
ss methics,msustainability,mandmstakeholdermmanagement.
Complete List of Chapter Activities and Assessments
m m m m m m
Formadditionalmguidance,mrefermtomthemTeachingmOnlinemGuide.
Chapter PPTmSlide Activity/Assessment Duration
Objective
1.1 2 Icebreaker:mBusiness mandmYou 10mminutes
1.1 7 Discussion:mCorporatemEthics 15mminutes
1.2 20 Discussion:mCOVID-19 15mminutes
,1.4 23 Discussion:mBusiness mCriticism mandmRising 15mminutes
mExpectations
1.4 24 DiscussionmLevels mofmPower 15mminutes
1.4 26 Discussion:mIronmLawmofmResponsibility 15mminutes
[returnmtomtop]
Key Terms
m
Affluence:mthemlevelmofmwealth,mdisposablemincome,mandmstandardmofmlivingmofmthemsociety
Business:mthemcollectionmofmprivate,mcommercially morientedm(profit-
oriented)morganizations,mrangingminmsizemfrom mone-family mproprietorships
Businessmethics:methicalmissues mthatmariseminmthemcommercialmrealm
Businessmpower:mthemcapacity mormability mtomproducemanmeffect,mhavemanmimpact,mormtombr
ingminfluencemtombearmonmamsituationmormpeople
Economicmenvironment:mthemnaturemandmdirectionmofmthemeconomy minmwhichmbusiness moperates
Education:mthemprocess mofmreceivingmormgivingmsystematic minstruction,mespecially matmamschoolmormuni
versity
Entitlementmmentality:mthemgeneralmbeliefmthatmindividuals maremowedmsomethingm(e.g.,mamjob,ma
nmeducation,mamlivingmwage,mormhealthmcare)mjustmbecausemthey maremammembermofmsociety
IronmLawmofmResponsibility:mWhenevermpowermandmresponsibility mbecomemsubstantially
moutmofmbalance,mforces mwillmbemgeneratedmtombringmthem mintomclosermbalance.
Macroenvironment:mthemtotalmenvironmentmoutsidemthemfirm
Managerialmapproach:mamfocus monmthemthreemmainmthemes mofmvitalmimportancemtommanagers,morgani
zations,mandmsociety mtoday:mbusiness methics,msustainability,mandmstakeholdermmanagement.
Nongovernmentalmorganizationsm(NGOs):mspecial-
interestmgroups mthatmmay mbemorganizedmonmamlocal,mnational,morminternationalmlevel
Pluralism:mamdiffusionmofmpowermamongmsociety’s mmany mgroups mandmorganizations
Politicalmenvironment:mthemprocesses mbymwhichmlaws mgetmpassedmandmofficials mgetmelectedmandmall
mothermaspects mofmtheminteractionmbetweenmfirms,mpoliticalmpractices,mandmgovernment
Rightsmmovement:mamtrendmandmpatternmofmrisingmexpectations masmtomhowmpeoplemwantmtombemt
reated
Risingmexpectation:mambeliefmormanmoutlook mthatmeachmsucceedingmgenerationmoughtmtomhavema
mstandardmofmlivingmhighermthanmthatmofmits mpredecessor
Socialmcontract:mamsetmofmreciprocalmunderstandings mandmexpectations mthatmcharacterizemthemrelatio
nshipmbetweenmmajorminstitutions
Socialmenvironment:mthemdemographics,mlifestyles,mculture,mandmsocialmvalues mofmthemsociety
Socialmproblem:mamgapmbetweenmsociety’s mexpectations mofmsocialmconditions mandmthemcurrentms
ocialmrealities
, Society:mcommunity,mamnation,mormambroadmgroupingmofmpeoplemwithmcommonmtraditions,mvalues,minst
itutions,mandmcollectivemactivities mandminterests
Special-
interestmsociety:mamsociety mcharacterizedmbymtensmofmthousands mofmspecialminterestmgroups,mea
chmpursuingmits mownmspecific magenda
Stakeholdermmanagement:mthemmanagementmofmintegralmconstituents minmthembusiness mandmso
ciety mrelationship
Stakeholders:mindividuals mormgroups mwithmwhichmbusiness minteracts mwhomhavemam―stake,‖
mormvestedminterest,minmthemfirm
Sustainability:mbusiness’s mability mtomsurvivemandmthrivemovermthemlongmterm
Sustainablemdevelopment:mampatternmofmresourcemusemthatmaims mtommeetmcurrentmhumanmneed
s mwhilempreservingmthemenvironmentmsomthatmthesemneeds mcanmbemmetmnotmonly minmthempresentm
butmalsomformfuturemgenerations
Technologicalmenvironment:mthemtotalmsetmofmtechnology-
basedmadvancements mtakingmplaceminmsociety mandmthemworld
[returnmtomtop]
What's New in This Chapter
m m m m
Themfollowingmelements maremimprovements minmthis mchaptermfrom mthemprevious medition:
• Themkey mterms mhavembeenmupdated.
• Themendnotes mhavembeenmupdated.
• Themtopic mBusiness mandmsociety mrelationshipm(A-head)mis mupdated.
• Thembox mspotlightmonmsustainability mhas mbeenmupdated.
• Figurem1-2mfrom mthemprevious meditionmhas mbeenmrenamedmas mFigurem1-1.
• Figurem1-3mfrom mthemprevious meditionmhas mbeenmrenamedmas mFigures m1-2.
• Figurem1-4mfrom mthemprevious meditionmhas mbeenmrenamedmas mFigurem1-3.
• Imagem1-2mis mrevised.
• Themheadingm―Awareness mthroughmtelevision,mmovies,mtheminternet,mandmsocialmmedia‖mh
as mbeenmrenamedmtom―Awareness mthroughmvarious mmedia‖.
• Themheadingm―24/7mNews mandminvestigativemprogram‖mhas mbeenmrenamedmtom―2
4/7mTelevisionmprogramming‖.
• Themheadingm―Revolutionmofmrisingmexpectations‖mis mrenamedmtom―Risingmexpectations‖.
• Figurem1-3:mThemdatamis mrevised.
• Themtitles mofm―Ethics minmPracticemCase‖mhavembeenmupdated.
• Titlemofmfigurem1-4mis mrenamed.
[returnmtomtop]
Chapter Outline
m
Inmthemoutlinembelow,meachmelementmincludes mreferences m(inmparentheses)mtomrelatedmcontent.m“
CH.##”mrefers mtomthemchaptermobjective;m“PPTmSlidem#”mrefersmtomthemslidemnumberminmthemPower
Pointmdeck mformthis mchapterm(providedminmthemPowerPoints msectionmofmthemInstructormResourcem
Center);mand,mas mapplicablemformeachmdiscipline,maccreditationmormcertificationmstandards m(“BLm1.
3.3”).mIntroducemthemchaptermandmusemthemIcemBreakerminmthemPPTmifmdesired,mandmifmonemis mpro
videdmformthis mchapter.mReviewmlearningmobjectives mformChapterm1.m(PPTmSlides m1–3).
Business & Society 11th Edition by Archie B. Carroll, Jill Brown
m m m m m m m m m m
Chapterm1-18
Chapter m1:mThemBusinessm andmSocietym Relationship
Table of Contents
m m
PurposemandmPerspectivemofmthemChapter .......................................................................................2
CengagemSupplements ....................................................................................................................2
ChaptermObjectives ..........................................................................................................................2
CompletemListmofmChaptermActivitiesmandmAssessments ..................................................................2
Key mTerms ........................................................................................................................................3
What's mNewminmThis mChapter ...........................................................................................................4
ChaptermOutline................................................................................................................................4
DiscussionmQuestions ......................................................................................................................5
AdditionalmActivities mandmAssignments ............................................................................................8
Appendix...........................................................................................................................................9
Genericm Rubrics............................................................................................................................... 9
Standardm Writingm Rubric .................................................................................................................. 9
Standardm DiscussionmRubric............................................................................................................11
,Purpose and Perspective of the Chapter
m m m m m
Thempurposemofmthis mchaptermismtomintroducemsomemimportantmbasicmconceptsminmthembusiness m
andmsocietymdiscussion,mincludingmpluralism,mspecial-
interestmsocieties,mbusinessmcriticism,mcorporatempower,mcorporatemsocialmresponsibility mtomstak
eholders,mandmsustainability.
Cengage Supplements
m
Themfollowingmproduct-
levelmsupplements mprovidemadditionalminformationmthatmmay mhelpmyouminmpreparingmyourmcourse.mThe
y maremavailableminmthemInstructormResourcemCenter.
• Instructor’s m Manual
• TransitionmGuide
• TestmBanks
• PowerPointmSlides
• CasemNotes
Chapter Objectives
m
Themfollowingmobjectives maremaddressedminmthis mchapter:
01.01 Definemandmexplainmbusiness mandmsociety mas mfoundationalmconcepts.mDescribemh
owmsociety mis mviewedmas mthemmacroenvironment.
01.02 Explainmthemcharacteristics mofmampluralistic msociety.mDescribempluralism mandmidentify
mits mattributes,mstrengths,mandmweaknesses.
01.03 Clarify mwhatmis mamspecial-
interestmsociety mandmhowmitmposes mspecialmchallenges mformbusiness.
01.04 Identify,mdiscuss,mandmillustratemthemfactors mleadingmupmtombusinessmcriticismmandmcor
poratemresponse.mWhatmis mthemgeneralmcriticismmofmbusiness?mHowmmay mthembalance
mofmpowermandmresponsibility mbemresolved?
01.05 Identify mwhatmis mthemchangingmsocialmcontract.mIs mitmbettermormworsemformstakeholders?
01.06 Makemclearmthemmajormthemesmcharacterizingmthis mbook:mmanagerialmapproach,mbusine
ss methics,msustainability,mandmstakeholdermmanagement.
Complete List of Chapter Activities and Assessments
m m m m m m
Formadditionalmguidance,mrefermtomthemTeachingmOnlinemGuide.
Chapter PPTmSlide Activity/Assessment Duration
Objective
1.1 2 Icebreaker:mBusiness mandmYou 10mminutes
1.1 7 Discussion:mCorporatemEthics 15mminutes
1.2 20 Discussion:mCOVID-19 15mminutes
,1.4 23 Discussion:mBusiness mCriticism mandmRising 15mminutes
mExpectations
1.4 24 DiscussionmLevels mofmPower 15mminutes
1.4 26 Discussion:mIronmLawmofmResponsibility 15mminutes
[returnmtomtop]
Key Terms
m
Affluence:mthemlevelmofmwealth,mdisposablemincome,mandmstandardmofmlivingmofmthemsociety
Business:mthemcollectionmofmprivate,mcommercially morientedm(profit-
oriented)morganizations,mrangingminmsizemfrom mone-family mproprietorships
Businessmethics:methicalmissues mthatmariseminmthemcommercialmrealm
Businessmpower:mthemcapacity mormability mtomproducemanmeffect,mhavemanmimpact,mormtombr
ingminfluencemtombearmonmamsituationmormpeople
Economicmenvironment:mthemnaturemandmdirectionmofmthemeconomy minmwhichmbusiness moperates
Education:mthemprocess mofmreceivingmormgivingmsystematic minstruction,mespecially matmamschoolmormuni
versity
Entitlementmmentality:mthemgeneralmbeliefmthatmindividuals maremowedmsomethingm(e.g.,mamjob,ma
nmeducation,mamlivingmwage,mormhealthmcare)mjustmbecausemthey maremammembermofmsociety
IronmLawmofmResponsibility:mWhenevermpowermandmresponsibility mbecomemsubstantially
moutmofmbalance,mforces mwillmbemgeneratedmtombringmthem mintomclosermbalance.
Macroenvironment:mthemtotalmenvironmentmoutsidemthemfirm
Managerialmapproach:mamfocus monmthemthreemmainmthemes mofmvitalmimportancemtommanagers,morgani
zations,mandmsociety mtoday:mbusiness methics,msustainability,mandmstakeholdermmanagement.
Nongovernmentalmorganizationsm(NGOs):mspecial-
interestmgroups mthatmmay mbemorganizedmonmamlocal,mnational,morminternationalmlevel
Pluralism:mamdiffusionmofmpowermamongmsociety’s mmany mgroups mandmorganizations
Politicalmenvironment:mthemprocesses mbymwhichmlaws mgetmpassedmandmofficials mgetmelectedmandmall
mothermaspects mofmtheminteractionmbetweenmfirms,mpoliticalmpractices,mandmgovernment
Rightsmmovement:mamtrendmandmpatternmofmrisingmexpectations masmtomhowmpeoplemwantmtombemt
reated
Risingmexpectation:mambeliefmormanmoutlook mthatmeachmsucceedingmgenerationmoughtmtomhavema
mstandardmofmlivingmhighermthanmthatmofmits mpredecessor
Socialmcontract:mamsetmofmreciprocalmunderstandings mandmexpectations mthatmcharacterizemthemrelatio
nshipmbetweenmmajorminstitutions
Socialmenvironment:mthemdemographics,mlifestyles,mculture,mandmsocialmvalues mofmthemsociety
Socialmproblem:mamgapmbetweenmsociety’s mexpectations mofmsocialmconditions mandmthemcurrentms
ocialmrealities
, Society:mcommunity,mamnation,mormambroadmgroupingmofmpeoplemwithmcommonmtraditions,mvalues,minst
itutions,mandmcollectivemactivities mandminterests
Special-
interestmsociety:mamsociety mcharacterizedmbymtensmofmthousands mofmspecialminterestmgroups,mea
chmpursuingmits mownmspecific magenda
Stakeholdermmanagement:mthemmanagementmofmintegralmconstituents minmthembusiness mandmso
ciety mrelationship
Stakeholders:mindividuals mormgroups mwithmwhichmbusiness minteracts mwhomhavemam―stake,‖
mormvestedminterest,minmthemfirm
Sustainability:mbusiness’s mability mtomsurvivemandmthrivemovermthemlongmterm
Sustainablemdevelopment:mampatternmofmresourcemusemthatmaims mtommeetmcurrentmhumanmneed
s mwhilempreservingmthemenvironmentmsomthatmthesemneeds mcanmbemmetmnotmonly minmthempresentm
butmalsomformfuturemgenerations
Technologicalmenvironment:mthemtotalmsetmofmtechnology-
basedmadvancements mtakingmplaceminmsociety mandmthemworld
[returnmtomtop]
What's New in This Chapter
m m m m
Themfollowingmelements maremimprovements minmthis mchaptermfrom mthemprevious medition:
• Themkey mterms mhavembeenmupdated.
• Themendnotes mhavembeenmupdated.
• Themtopic mBusiness mandmsociety mrelationshipm(A-head)mis mupdated.
• Thembox mspotlightmonmsustainability mhas mbeenmupdated.
• Figurem1-2mfrom mthemprevious meditionmhas mbeenmrenamedmas mFigurem1-1.
• Figurem1-3mfrom mthemprevious meditionmhas mbeenmrenamedmas mFigures m1-2.
• Figurem1-4mfrom mthemprevious meditionmhas mbeenmrenamedmas mFigurem1-3.
• Imagem1-2mis mrevised.
• Themheadingm―Awareness mthroughmtelevision,mmovies,mtheminternet,mandmsocialmmedia‖mh
as mbeenmrenamedmtom―Awareness mthroughmvarious mmedia‖.
• Themheadingm―24/7mNews mandminvestigativemprogram‖mhas mbeenmrenamedmtom―2
4/7mTelevisionmprogramming‖.
• Themheadingm―Revolutionmofmrisingmexpectations‖mis mrenamedmtom―Risingmexpectations‖.
• Figurem1-3:mThemdatamis mrevised.
• Themtitles mofm―Ethics minmPracticemCase‖mhavembeenmupdated.
• Titlemofmfigurem1-4mis mrenamed.
[returnmtomtop]
Chapter Outline
m
Inmthemoutlinembelow,meachmelementmincludes mreferences m(inmparentheses)mtomrelatedmcontent.m“
CH.##”mrefers mtomthemchaptermobjective;m“PPTmSlidem#”mrefersmtomthemslidemnumberminmthemPower
Pointmdeck mformthis mchapterm(providedminmthemPowerPoints msectionmofmthemInstructormResourcem
Center);mand,mas mapplicablemformeachmdiscipline,maccreditationmormcertificationmstandards m(“BLm1.
3.3”).mIntroducemthemchaptermandmusemthemIcemBreakerminmthemPPTmifmdesired,mandmifmonemis mpro
videdmformthis mchapter.mReviewmlearningmobjectives mformChapterm1.m(PPTmSlides m1–3).
