AA/ENVOY CSA TRAINING EXAM 2025
QUESTIONS AND CORRECT ANSWERS
Main Gates Keypad and Main ticket Counter keypad -✔✔✔ Correct
Answer> What are the main two keypads?
CTRL W, F2 -✔✔✔ Correct Answer> APIS Transfer is necessary when a
pax travel documents need to be validated due to international travel. What
command would you use?
8 to 14 -✔✔✔ Correct Answer> UMNR Criteria says that at what age can
UMNR travel nonstop, direct flights, and connecting with the last flight of the
day not permitted unless on any domestic or international connecting if is the
only scheduled flight offered/and or it only connects to the last flightbank?
Pax can be denied entry and AA can be fined -✔✔✔ Correct Answer> Why
is it so important to enter travel documents correctly?
CTRL W, F2 -✔✔✔ Correct Answer> A transfer pax holds a boarding pass
,issued from an OA carrier. What entry is used to add APIS information to the
Pax record?
CTRl R, F6 -✔✔✔ Correct Answer> How do you add/change/delete remarks?
CTRL R, F7 -✔✔✔ Correct Answer> What are the first steps in adding
an SSR code to a PNR?
Shift D -✔✔✔ Correct Answer> From a displayed PNR what is the entry
displays specific elements?
Shift D, Opt 11 -✔✔✔ Correct Answer> What is the entry to display the
itinerary?
Shift D, Opt 16 -✔✔✔ Correct Answer> What entry displays the name field?
Confirmation number or flight number and last name? -✔✔✔ Correct
Answer> List 2 ways to retrieve a PNR
, Status of Flight -✔✔✔ Correct Answer> What does Open CI stand for?
More than 1 aircraft but the same flight number -✔✔✔ Correct Answer>
What is a through flight?
Assigned no smoking -✔✔✔ Correct Answer> How do you display the seat
map?
Ctrl A, Ctrl C, F7 -✔✔✔ Correct Answer> How do you access the PBT or
ACS Flight Status
Shift D, Option 11 -✔✔✔ Correct Answer> What is the entry and option to
display the itinerary?
Confirmation code or flight number and last name -✔✔✔ Correct Answer>
List 2 ways to retrieve a PNR?
ACS -✔✔✔ Correct Answer> Airport Check-in System
QUESTIONS AND CORRECT ANSWERS
Main Gates Keypad and Main ticket Counter keypad -✔✔✔ Correct
Answer> What are the main two keypads?
CTRL W, F2 -✔✔✔ Correct Answer> APIS Transfer is necessary when a
pax travel documents need to be validated due to international travel. What
command would you use?
8 to 14 -✔✔✔ Correct Answer> UMNR Criteria says that at what age can
UMNR travel nonstop, direct flights, and connecting with the last flight of the
day not permitted unless on any domestic or international connecting if is the
only scheduled flight offered/and or it only connects to the last flightbank?
Pax can be denied entry and AA can be fined -✔✔✔ Correct Answer> Why
is it so important to enter travel documents correctly?
CTRL W, F2 -✔✔✔ Correct Answer> A transfer pax holds a boarding pass
,issued from an OA carrier. What entry is used to add APIS information to the
Pax record?
CTRl R, F6 -✔✔✔ Correct Answer> How do you add/change/delete remarks?
CTRL R, F7 -✔✔✔ Correct Answer> What are the first steps in adding
an SSR code to a PNR?
Shift D -✔✔✔ Correct Answer> From a displayed PNR what is the entry
displays specific elements?
Shift D, Opt 11 -✔✔✔ Correct Answer> What is the entry to display the
itinerary?
Shift D, Opt 16 -✔✔✔ Correct Answer> What entry displays the name field?
Confirmation number or flight number and last name? -✔✔✔ Correct
Answer> List 2 ways to retrieve a PNR
, Status of Flight -✔✔✔ Correct Answer> What does Open CI stand for?
More than 1 aircraft but the same flight number -✔✔✔ Correct Answer>
What is a through flight?
Assigned no smoking -✔✔✔ Correct Answer> How do you display the seat
map?
Ctrl A, Ctrl C, F7 -✔✔✔ Correct Answer> How do you access the PBT or
ACS Flight Status
Shift D, Option 11 -✔✔✔ Correct Answer> What is the entry and option to
display the itinerary?
Confirmation code or flight number and last name -✔✔✔ Correct Answer>
List 2 ways to retrieve a PNR?
ACS -✔✔✔ Correct Answer> Airport Check-in System
