C721 MGMT 4400
Change Management
3.0 Credits
Objective Assessment Review (Qns &
Ans)
2025
©2025
, Multiple Choice Questions
Question 1:
A data analytics firm is rolling out a new company‑wide data platform, but many
long‑term employees are resistant to the change. Which change management
model explicitly emphasizes the foundational step of “unfreezing” the current
mindset before implementing change?
A. Kotter’s 8‑Step Change Model
B. Lewin’s Change Management Model
C. ADKAR Model
D. McKinsey 7‑S Framework
Correct ANS: B. Lewin’s Change Management Model
Rationale:
Lewin’s model divides change into three phases—Unfreeze, Change (Transition),
and Refreeze. The “unfreeze” stage is critical for preparing an organization for
transformation by breaking the current status quo, which makes it ideal when
addressing employee resistance to new initiatives.
---
Question 2:
An organization aims to realign its internal processes, structure, and culture during
a major change initiative. Which framework provides a holistic view by focusing on
the alignment of seven interdependent elements?
A. Kotter’s 8‑Step Change Model
B. ADKAR Model
C. McKinsey 7‑S Framework
D. Bridges’ Transition Model
Correct ANS: C. McKinsey 7‑S Framework
Rationale:
The McKinsey 7‑S Framework considers seven interrelated elements (strategy,
structure, systems, shared values, style, staff, and skills). This holistic perspective
ensures that all critical aspects of the organization are aligned throughout the
change process.
©2025
, ---
Question 3:
After a comprehensive change initiative to upgrade its analytical tools, a company
finds that performance improvements are limited due to low employee morale.
Which overlooked factor is most likely responsible?
A. Inadequate technical training
B. Deficient organizational culture
C. Insufficient hardware updates
D. Lack of top‑down directives
Correct ANS: B. Deficient organizational culture
Rationale:
Organizational culture plays a pivotal role in how change initiatives are received.
Even with technical improvements, neglecting the cultural and human aspects can
prevent employees from fully embracing the change, thereby limiting overall
performance improvements.
---
Question 4:
A change management leader in a data analytics company institutes a
communication strategy that includes continuous stakeholder feedback, regular
progress updates, and team involvement. Which model best aligns with such an
inclusive and iterative approach?
A. Kotter’s 8‑Step Change Model
B. Lewin’s Change Management Model
C. ADKAR Model
D. Bridges’ Transition Model
Correct ANS: A. Kotter’s 8‑Step Change Model
Rationale:
Kotter’s model emphasizes building a strong guiding coalition, creating a shared
vision, and communicating the change vision effectively. Its iterative steps that
include stakeholder engagement and empowerment fit well with a strategy that
leverages continuous feedback.
---
©2025
Change Management
3.0 Credits
Objective Assessment Review (Qns &
Ans)
2025
©2025
, Multiple Choice Questions
Question 1:
A data analytics firm is rolling out a new company‑wide data platform, but many
long‑term employees are resistant to the change. Which change management
model explicitly emphasizes the foundational step of “unfreezing” the current
mindset before implementing change?
A. Kotter’s 8‑Step Change Model
B. Lewin’s Change Management Model
C. ADKAR Model
D. McKinsey 7‑S Framework
Correct ANS: B. Lewin’s Change Management Model
Rationale:
Lewin’s model divides change into three phases—Unfreeze, Change (Transition),
and Refreeze. The “unfreeze” stage is critical for preparing an organization for
transformation by breaking the current status quo, which makes it ideal when
addressing employee resistance to new initiatives.
---
Question 2:
An organization aims to realign its internal processes, structure, and culture during
a major change initiative. Which framework provides a holistic view by focusing on
the alignment of seven interdependent elements?
A. Kotter’s 8‑Step Change Model
B. ADKAR Model
C. McKinsey 7‑S Framework
D. Bridges’ Transition Model
Correct ANS: C. McKinsey 7‑S Framework
Rationale:
The McKinsey 7‑S Framework considers seven interrelated elements (strategy,
structure, systems, shared values, style, staff, and skills). This holistic perspective
ensures that all critical aspects of the organization are aligned throughout the
change process.
©2025
, ---
Question 3:
After a comprehensive change initiative to upgrade its analytical tools, a company
finds that performance improvements are limited due to low employee morale.
Which overlooked factor is most likely responsible?
A. Inadequate technical training
B. Deficient organizational culture
C. Insufficient hardware updates
D. Lack of top‑down directives
Correct ANS: B. Deficient organizational culture
Rationale:
Organizational culture plays a pivotal role in how change initiatives are received.
Even with technical improvements, neglecting the cultural and human aspects can
prevent employees from fully embracing the change, thereby limiting overall
performance improvements.
---
Question 4:
A change management leader in a data analytics company institutes a
communication strategy that includes continuous stakeholder feedback, regular
progress updates, and team involvement. Which model best aligns with such an
inclusive and iterative approach?
A. Kotter’s 8‑Step Change Model
B. Lewin’s Change Management Model
C. ADKAR Model
D. Bridges’ Transition Model
Correct ANS: A. Kotter’s 8‑Step Change Model
Rationale:
Kotter’s model emphasizes building a strong guiding coalition, creating a shared
vision, and communicating the change vision effectively. Its iterative steps that
include stakeholder engagement and empowerment fit well with a strategy that
leverages continuous feedback.
---
©2025
