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VITA 2025 ADVANCED TEST 2025
UPDATED ACTUAL EXAM WITH
CORRECT SOLUTIONS.
VOLUNTEER STANDARDS OF CONDUCT TEST
QUESTIONS
1. Prior to working at a VITA/TCE site, ALL VITA/TCE
volunteers (greeters, client facilitators, tax preparers, quality
reviewers, etc.) must: - correct answer- a. Annually pass the
Volunteer Standards of Conduct (VSC) certification test with a
score of
80% or higher.
b. Sign and date the Form 13615, Volunteer Standards of
Conduct Agreement, agreeing to
comply with the VSC by upholding the highest ethical
standards.
c. Pass the Advanced tax law certification.
d. All of the above.
e. Both a and b <<< CORRECT
2. Can a volunteer be removed and barred from the VITA/TCE
program for violating the Volunteer Standards of Conduct? -
correct answer- Yes
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3. If a taxpayer offers you a $20 bill because they were so
happy about the quality service they received, what is the
appropriate action to take? - correct answer- Thank the
taxpayer, and explain that you cannot accept any payment for
your services.
4. Jake is an IRS tax law-certified volunteer preparer at a
VITA/TCE site. When preparing a return for Jill, Jake learns that
Jill does not have a bank account to receive a direct deposit of
her refund. Jill is distraught when Jake tells her the paper
refund check will take three to four weeks longer than the
refund being direct deposited. Jill asks Jake if he can deposit
her refund in his bank account and then turn the money over to
her when he gets it. What should
Jake do? - correct answer- Max has violated the VSC because
he is using the information he gained about Ali to further his
own or another's personal benefit.
5. Max prepares a tax return for Ali at a VITA/TCE site. He finds
out during the interview that Ali has no health insurance. After
Ali leaves the site, Max writes her name and contact
information down to take home to his wife who sells health
insurance for profit. Which of the following statements is true? -
correct answer- Max has violated the VSC because he is using
the information he gained about Ali to
further his own or another's personal benefit.
VITA 2025 ADVANCED TEST 2025
UPDATED ACTUAL EXAM WITH
CORRECT SOLUTIONS.
VOLUNTEER STANDARDS OF CONDUCT TEST
QUESTIONS
1. Prior to working at a VITA/TCE site, ALL VITA/TCE
volunteers (greeters, client facilitators, tax preparers, quality
reviewers, etc.) must: - correct answer- a. Annually pass the
Volunteer Standards of Conduct (VSC) certification test with a
score of
80% or higher.
b. Sign and date the Form 13615, Volunteer Standards of
Conduct Agreement, agreeing to
comply with the VSC by upholding the highest ethical
standards.
c. Pass the Advanced tax law certification.
d. All of the above.
e. Both a and b <<< CORRECT
2. Can a volunteer be removed and barred from the VITA/TCE
program for violating the Volunteer Standards of Conduct? -
correct answer- Yes
, 2 | Page
3. If a taxpayer offers you a $20 bill because they were so
happy about the quality service they received, what is the
appropriate action to take? - correct answer- Thank the
taxpayer, and explain that you cannot accept any payment for
your services.
4. Jake is an IRS tax law-certified volunteer preparer at a
VITA/TCE site. When preparing a return for Jill, Jake learns that
Jill does not have a bank account to receive a direct deposit of
her refund. Jill is distraught when Jake tells her the paper
refund check will take three to four weeks longer than the
refund being direct deposited. Jill asks Jake if he can deposit
her refund in his bank account and then turn the money over to
her when he gets it. What should
Jake do? - correct answer- Max has violated the VSC because
he is using the information he gained about Ali to further his
own or another's personal benefit.
5. Max prepares a tax return for Ali at a VITA/TCE site. He finds
out during the interview that Ali has no health insurance. After
Ali leaves the site, Max writes her name and contact
information down to take home to his wife who sells health
insurance for profit. Which of the following statements is true? -
correct answer- Max has violated the VSC because he is using
the information he gained about Ali to
further his own or another's personal benefit.
