AA/ENVOY CSA TRAINING LATEST EXAM ALL QUESTIONS AND CORRECT
DETAILED ANSWERS WITH (VERIFIED ANSWERS) |ALREADY GRADED A+
Study online at https://quizlet.com/_h6e26u
1. Main Gates Keypad and Main ticket What are the main two keypads?
Counter keypad
2. 45 days How often does quick sign-in keypad expire?
3. Ctrl F How do you access the AAdvantage/Frequent Flyer
Keypad?
4. Alt F What is the entry to FLIFO?
5. CTRL U How do you access the Useful Keypad?
6. CTRL R What is the entry to access the Retrieve PNR Entry?
7. Alt Tab What entry allows the user to toggle between differ-
ent applications?
8. Shift R What is the command to Retrieve a PNR
9. Shift X What is the Entry to Ignore a PNR when you are
finished working?
10. Reservation Keypad What does CTRL R access?
11. CTRl R, F6 How do you add/change/delete remarks?
12. CTRL R, F7 What are the first steps in adding an SSR code to a
PNR?
13. Shift D From a displayed PNR what is the entry displays
specific elements?
14. Shift D, Opt 11 What is the entry to display the itinerary?
, AA/ENVOY CSA TRAINING LATEST EXAM ALL QUESTIONS AND CORRECT
DETAILED ANSWERS WITH (VERIFIED ANSWERS) |ALREADY GRADED A+
Study online at https://quizlet.com/_h6e26u
15. Shift D, Opt 16 What entry displays the name field?
16. Confirmation number or flight num- List 2 ways to retrieve a PNR
ber and last name?
17. Status of Flight What does Open CI stand for?
18. More than 1 aircraft but the same What is a through flight?
flight number
19. Assigned no smoking How do you display the seat map?
20. Ctrl A, Ctrl C, F7 How do you access the PBT or ACS Flight Status
21. Shift D, Option 11 What is the entry and option to display the itinerary?
22. Confirmation code or flight number List 2 ways to retrieve a PNR?
and last name
23. ACS Airport Check-in System
24. CTRL C or CTRL G, F7 list 2 ways to check in a passenger?
25. More than 1 aircraft but same flight What is a THROUGH FLIGHT
number
26. Local on board What does LCL On stand for?
27. Total on board What does TTL On stand for?
28. Check in What does CI stand for?
29. Standard seating with extra leg Define MCE?
room and group 5 boarding
DETAILED ANSWERS WITH (VERIFIED ANSWERS) |ALREADY GRADED A+
Study online at https://quizlet.com/_h6e26u
1. Main Gates Keypad and Main ticket What are the main two keypads?
Counter keypad
2. 45 days How often does quick sign-in keypad expire?
3. Ctrl F How do you access the AAdvantage/Frequent Flyer
Keypad?
4. Alt F What is the entry to FLIFO?
5. CTRL U How do you access the Useful Keypad?
6. CTRL R What is the entry to access the Retrieve PNR Entry?
7. Alt Tab What entry allows the user to toggle between differ-
ent applications?
8. Shift R What is the command to Retrieve a PNR
9. Shift X What is the Entry to Ignore a PNR when you are
finished working?
10. Reservation Keypad What does CTRL R access?
11. CTRl R, F6 How do you add/change/delete remarks?
12. CTRL R, F7 What are the first steps in adding an SSR code to a
PNR?
13. Shift D From a displayed PNR what is the entry displays
specific elements?
14. Shift D, Opt 11 What is the entry to display the itinerary?
, AA/ENVOY CSA TRAINING LATEST EXAM ALL QUESTIONS AND CORRECT
DETAILED ANSWERS WITH (VERIFIED ANSWERS) |ALREADY GRADED A+
Study online at https://quizlet.com/_h6e26u
15. Shift D, Opt 16 What entry displays the name field?
16. Confirmation number or flight num- List 2 ways to retrieve a PNR
ber and last name?
17. Status of Flight What does Open CI stand for?
18. More than 1 aircraft but the same What is a through flight?
flight number
19. Assigned no smoking How do you display the seat map?
20. Ctrl A, Ctrl C, F7 How do you access the PBT or ACS Flight Status
21. Shift D, Option 11 What is the entry and option to display the itinerary?
22. Confirmation code or flight number List 2 ways to retrieve a PNR?
and last name
23. ACS Airport Check-in System
24. CTRL C or CTRL G, F7 list 2 ways to check in a passenger?
25. More than 1 aircraft but same flight What is a THROUGH FLIGHT
number
26. Local on board What does LCL On stand for?
27. Total on board What does TTL On stand for?
28. Check in What does CI stand for?
29. Standard seating with extra leg Define MCE?
room and group 5 boarding
