NOCTI Exam questions and answers 2025
1. What is the primary purpose of OSHA in the workplace?
a) To promote health insurance programs
b) To ensure employee safety and health regulations
c) To manage payroll taxes
d) To regulate international trade
Answer: b) To ensure employee safety and health regulations
2. Which of the following is a correct step in the problem-solving process?
a) Skip analysis if under time pressure
b) Guess the outcome
c) Identify the problem clearly
d) Ignore alternatives
Answer: c) Identify the problem clearly
3. In a business setting, the most professional way to handle conflict is to:
a) Avoid the person altogether
b) Yell to assert dominance
,c) Address the issue calmly and directly
d) Involve social media
Answer: c) Address the issue calmly and directly
4. What is the correct order of the writing process?
a) Planning, Editing, Drafting, Publishing
b) Drafting, Planning, Editing, Publishing
c) Planning, Drafting, Editing, Publishing
d) Editing, Drafting, Planning, Publishing
Answer: c) Planning, Drafting, Editing, Publishing
5. In a healthcare setting, HIPAA is designed to:
a) Reduce medical costs
b) Increase prescription costs
c) Protect patient privacy and health information
d) Encourage more doctor visits
Answer: c) Protect patient privacy and health information
5. What is the most appropriate response if a customer complains about a
service?
a) Tell them to speak to someone else
b) Ignore the complaint
,c) Listen carefully and offer to help resolve the issue
d) Inform them that complaints are not allowed
Answer: c) Listen carefully and offer to help resolve the issue
6. Which of the following is an example of verbal communication?
a) A safety sign
b) An employee's spoken instructions
c) A warning light on equipment
d) A handwritten note
Answer: b) An employee's spoken instructions
7. Which document typically includes work experience, skills, and education?
a) Invoice
b) Cover letter
c) Resume
d) Application form
Answer: c) Resume
8. The primary goal of time management is to:
a) Work overtime
b) Avoid responsibility
, c) Increase productivity and reduce stress
d) Take more breaks
Answer: c) Increase productivity and reduce stress
9. Which of the following is a benefit of teamwork?
a) Increased conflict
b) Decreased responsibility
c) Enhanced problem-solving
d) More time off
Answer: c) Enhanced problem-solving
10. Personal protective equipment (PPE) should be used:
a) Only when you're new on the job
b) At your discretion
c) Whenever the job requires it for safety
d) Only during inspections
Answer: c) Whenever the job requires it for safety
11. When lifting a heavy object, you should:
a) Bend at the waist and keep your legs straight
b) Keep your back straight and lift with your legs
1. What is the primary purpose of OSHA in the workplace?
a) To promote health insurance programs
b) To ensure employee safety and health regulations
c) To manage payroll taxes
d) To regulate international trade
Answer: b) To ensure employee safety and health regulations
2. Which of the following is a correct step in the problem-solving process?
a) Skip analysis if under time pressure
b) Guess the outcome
c) Identify the problem clearly
d) Ignore alternatives
Answer: c) Identify the problem clearly
3. In a business setting, the most professional way to handle conflict is to:
a) Avoid the person altogether
b) Yell to assert dominance
,c) Address the issue calmly and directly
d) Involve social media
Answer: c) Address the issue calmly and directly
4. What is the correct order of the writing process?
a) Planning, Editing, Drafting, Publishing
b) Drafting, Planning, Editing, Publishing
c) Planning, Drafting, Editing, Publishing
d) Editing, Drafting, Planning, Publishing
Answer: c) Planning, Drafting, Editing, Publishing
5. In a healthcare setting, HIPAA is designed to:
a) Reduce medical costs
b) Increase prescription costs
c) Protect patient privacy and health information
d) Encourage more doctor visits
Answer: c) Protect patient privacy and health information
5. What is the most appropriate response if a customer complains about a
service?
a) Tell them to speak to someone else
b) Ignore the complaint
,c) Listen carefully and offer to help resolve the issue
d) Inform them that complaints are not allowed
Answer: c) Listen carefully and offer to help resolve the issue
6. Which of the following is an example of verbal communication?
a) A safety sign
b) An employee's spoken instructions
c) A warning light on equipment
d) A handwritten note
Answer: b) An employee's spoken instructions
7. Which document typically includes work experience, skills, and education?
a) Invoice
b) Cover letter
c) Resume
d) Application form
Answer: c) Resume
8. The primary goal of time management is to:
a) Work overtime
b) Avoid responsibility
, c) Increase productivity and reduce stress
d) Take more breaks
Answer: c) Increase productivity and reduce stress
9. Which of the following is a benefit of teamwork?
a) Increased conflict
b) Decreased responsibility
c) Enhanced problem-solving
d) More time off
Answer: c) Enhanced problem-solving
10. Personal protective equipment (PPE) should be used:
a) Only when you're new on the job
b) At your discretion
c) Whenever the job requires it for safety
d) Only during inspections
Answer: c) Whenever the job requires it for safety
11. When lifting a heavy object, you should:
a) Bend at the waist and keep your legs straight
b) Keep your back straight and lift with your legs
