©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
C215: Pre-Assessment Exam Questions and
Answers 100% Pass
B - ANS Which definition used for quality evaluates how well a product performs its intended
function?
a. Psychological criteria
b. Fitness for use
c. Value for price paid
d. Support services
c - ANS Which total quality management (TQM) process was developed to stress
management's responsibility for quality?
a. Statistical quality control charts
b. Fitness quality for use
c. 14 points for quality improvement
d. Product design quality
a - ANS Which total quality management (TQM) process consists of 13 published standards
and guidelines?
a. ISO 9000
b. ISO 9001
c. ISO 1400
1
, ©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
d. ISO 9002
a - ANS A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like to measure
the number of defects and observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
a. Checklist
b. Flowchart
c. Scatter diagram
d. Control chart
d - ANS Which quality control tool should be used to monitor the current status or end result
of a process?
a. Scatter diagram
b. Flowchart
c. Checklist
d. Control chart
d - ANS Which group of keywords or phrases describes the critical role that marketing plays
in the total quality management (TQM) process?
a. Baseline for managing quality process; investment in preventative costs; budgeting
b. Reward employees; motivate staff performance; manage operations planned changes
c. Review and recommend product changes; satisfy customer needs; open communication
d. Enhance competition; understand consumer preferences; maintain communication with
operations
c - ANS What is the common theme in total quality management (TQM) across all functions
in an organization?
2
, ©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
a. To ensure profit from product changes
b. To enhance management software
c. To satisfy customer needs
d. To reward people rather than teams
a - ANS Which concept of variation measures the central tendency of a set of data?
a. Mean
b. Variable
c. Standard deviation
d. Range
a - ANS What do assignable causes of variation indicate?
a. Out-of-control signals were found in the process.
b. Equipment was found to be out of control.
c. Human resources found an operator was at fault.
c. A computer virus was found in the system.
c - ANS Which continuous improvement method does C pk measure?
a. Parts per million on the capability index
b. The most common measurement process
c. How close one is to a target and how consistent one is with the average performance
d. What a process is capable of and how long it will take to conclude
a, b - ANS What are two important aspects of Six Sigma?
a. Technical tools
b. People involvement
c. Facility location
3
C215: Pre-Assessment Exam Questions and
Answers 100% Pass
B - ANS Which definition used for quality evaluates how well a product performs its intended
function?
a. Psychological criteria
b. Fitness for use
c. Value for price paid
d. Support services
c - ANS Which total quality management (TQM) process was developed to stress
management's responsibility for quality?
a. Statistical quality control charts
b. Fitness quality for use
c. 14 points for quality improvement
d. Product design quality
a - ANS Which total quality management (TQM) process consists of 13 published standards
and guidelines?
a. ISO 9000
b. ISO 9001
c. ISO 1400
1
, ©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
d. ISO 9002
a - ANS A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like to measure
the number of defects and observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
a. Checklist
b. Flowchart
c. Scatter diagram
d. Control chart
d - ANS Which quality control tool should be used to monitor the current status or end result
of a process?
a. Scatter diagram
b. Flowchart
c. Checklist
d. Control chart
d - ANS Which group of keywords or phrases describes the critical role that marketing plays
in the total quality management (TQM) process?
a. Baseline for managing quality process; investment in preventative costs; budgeting
b. Reward employees; motivate staff performance; manage operations planned changes
c. Review and recommend product changes; satisfy customer needs; open communication
d. Enhance competition; understand consumer preferences; maintain communication with
operations
c - ANS What is the common theme in total quality management (TQM) across all functions
in an organization?
2
, ©JASONMcCONNELL 2025 ALL RIGHTS RESERVED
a. To ensure profit from product changes
b. To enhance management software
c. To satisfy customer needs
d. To reward people rather than teams
a - ANS Which concept of variation measures the central tendency of a set of data?
a. Mean
b. Variable
c. Standard deviation
d. Range
a - ANS What do assignable causes of variation indicate?
a. Out-of-control signals were found in the process.
b. Equipment was found to be out of control.
c. Human resources found an operator was at fault.
c. A computer virus was found in the system.
c - ANS Which continuous improvement method does C pk measure?
a. Parts per million on the capability index
b. The most common measurement process
c. How close one is to a target and how consistent one is with the average performance
d. What a process is capable of and how long it will take to conclude
a, b - ANS What are two important aspects of Six Sigma?
a. Technical tools
b. People involvement
c. Facility location
3
