5/1/25, 12:44 PM Business of IT applications D336 (ITIL cert prep)
WGU D336 Business of IT applications | OA Guide | 51
Questions and Answers | 2025 Update | Study tricks and
tips | 100% Correct.
Correct 51
Incorrect
WGU D336
51 Correct terms
Questions and answers
Term
"Think and work holistically" is the fifth ITIL guiding principle: work on
the service, not just its parts; integrating ___ _.
Give this one a go later!
tools, resources, budgets, and issues, risks, challenges, and
timelines
,5/1/25, 12:44 PM Business of IT applications D336 (ITIL cert prep)
information, technology,
goals, objectives, strategies, and organization, people,
metrics practices, partners, and
agreements
Don't know?
2 of 51
Term
Which technical management practice can implement new computer
components with the Big Bang approach?
Incident management
Infrastructure and platform management
Capacity and performance management
Deployment management
Give this one a go later!
A big bang approach to
A phased approach that involves deployment is one in which
rolling out components in small something is rolled out all out
batches over time. once, not in a phased
approach.
A deployment strategy that delays A gradual deployment approach
implementation until all that focuses on testing each
components are ready. component individually.
Don't know?
,5/1/25, 12:44 PM Business of IT applications D336 (ITIL cert prep)
3 of 51
Term
The Engage activity in ITIL 4's Service Value Chain would be mostly
concerned with which of these outputs?
contracts and agreement requirements
information about new service components
improvement opportunities and service portfolios
user support tasks and service performance reports
Give this one a go later!
user support tasks and service
Service operation?
performance reports
Meeting requirements for the
It separates deployment from
customer from the service level
release.
agreement?
Don't know?
4 of 51
Term
Which statement is true regarding ITIL 4's deployment management
practice?
It is optimized for deploying full releases.
, 5/1/25, 12:44 PM Business of IT applications D336 (ITIL cert prep)
It separates deployment from release.
It is equivalent to ITIL 3's service asset and configuration
management process.
Give this one a go later!
It separates deployment from
IT Asset Management
release.
Progress iteratively with feedback Continual Service Improvement
Don't know?
5 of 51
Term
Which role is responsible for negotiating the responsibilities of the
provider and the customer?
Capacity Manager
Compliance Manager
Service level manager
Information security manager
Give this one a go later!
Service level manager? Information and technology
WGU D336 Business of IT applications | OA Guide | 51
Questions and Answers | 2025 Update | Study tricks and
tips | 100% Correct.
Correct 51
Incorrect
WGU D336
51 Correct terms
Questions and answers
Term
"Think and work holistically" is the fifth ITIL guiding principle: work on
the service, not just its parts; integrating ___ _.
Give this one a go later!
tools, resources, budgets, and issues, risks, challenges, and
timelines
,5/1/25, 12:44 PM Business of IT applications D336 (ITIL cert prep)
information, technology,
goals, objectives, strategies, and organization, people,
metrics practices, partners, and
agreements
Don't know?
2 of 51
Term
Which technical management practice can implement new computer
components with the Big Bang approach?
Incident management
Infrastructure and platform management
Capacity and performance management
Deployment management
Give this one a go later!
A big bang approach to
A phased approach that involves deployment is one in which
rolling out components in small something is rolled out all out
batches over time. once, not in a phased
approach.
A deployment strategy that delays A gradual deployment approach
implementation until all that focuses on testing each
components are ready. component individually.
Don't know?
,5/1/25, 12:44 PM Business of IT applications D336 (ITIL cert prep)
3 of 51
Term
The Engage activity in ITIL 4's Service Value Chain would be mostly
concerned with which of these outputs?
contracts and agreement requirements
information about new service components
improvement opportunities and service portfolios
user support tasks and service performance reports
Give this one a go later!
user support tasks and service
Service operation?
performance reports
Meeting requirements for the
It separates deployment from
customer from the service level
release.
agreement?
Don't know?
4 of 51
Term
Which statement is true regarding ITIL 4's deployment management
practice?
It is optimized for deploying full releases.
, 5/1/25, 12:44 PM Business of IT applications D336 (ITIL cert prep)
It separates deployment from release.
It is equivalent to ITIL 3's service asset and configuration
management process.
Give this one a go later!
It separates deployment from
IT Asset Management
release.
Progress iteratively with feedback Continual Service Improvement
Don't know?
5 of 51
Term
Which role is responsible for negotiating the responsibilities of the
provider and the customer?
Capacity Manager
Compliance Manager
Service level manager
Information security manager
Give this one a go later!
Service level manager? Information and technology
