BLET STATE EXAM
REVIEW 1 QUESTIONS &
ANSWERS
Communication - ANSWERSis the shared meaning between two or more individuals, and is a
two way street.
'Reading' people - ANSWERSinvolves observing their behavior, being aware of their tone of
voice, and actively listening to their words.
The 7 General Speaking Strategies - ANSWERS1. Speak plainly using clear diction and grammar.
2. Check your vocal qualities
3. Avoid using "slang" terms.
4. Never use profanity.
5. Generally address individuals by "Sir" and "Ma'am."
6. Smile and nod when listening to individuals.
7. Utilize your voice commands to project control and direct actions.
Examples Checking your vocal qualities - ANSWERSa) "Does every word and every sentence you
speak sound like every other? Or do you vary the pitch and emphasis depending on the tense?
b) Do you sound tired or bored? Or energetic and interested?
c) Is your tone tight? Nasal? Breathy?
d) Do you mumble? Or can your consonants be distinctly heard?
,e) Do you speak so softly that people often can't hear you?
f) Do you have a machine-gun delivery - so rapid that people sometimes miss what you say?
g) Do you speak so slowly that people have trouble waiting for you to finish your sentences?
h) Do all your sentences, even declarative ones, have an upward intonation as if you are asking a
question? Do you sound hesitant and unsure? Or do you sound confident in what you are
saying?
The two parts of a message - ANSWERSthe words themselves and the signal we send with the
words to tell people how they should take the words
90 and 10 - ANSWERSnonverbal cues account for about ____ percent of the meaning that is
transmitted between two persons in face-to-face communications. Less than ____ percent of
the meaning comes through the verbal channel.
Paralanguage - ANSWERSaddresses qualities such a voice pitch, range, timbre, resonance,
speed, and speech difficulties, such as lisping or stuttering.
55 and 35 - ANSWERSWhile body language accounts for ___ percent of the meaning of a
message, paralanguage accounts for an additional ___ percent. How we say a word or phrase
can determine its meaning.
What are Voice characteristics - ANSWERS(1) Pleading or questioning tone
(2) Sarcastic, judgmental, overbearing voice tone
What are "Loaded" words - ANSWERSlazy, incompetent, stupid, unmotivated, and worthless
,What are You statements - ANSWERSExample: "You need to slow down." It is likely to be more
loaded than "Your speed is too fast for this stretch of road."
Judgments disguised as questions - ANSWERSExample: "What are you doing hanging out here
today?" What is really meant is, "Why don't you have a legitimate job instead of dealing drugs."
Clear, direct, non-apologetic expression of expectations and feelings - ANSWERSTo state in the
first few minutes of interaction exactly what you want so people do not have to guess what you
want or listen to several minutes of hinting
Nonverbal communication / body language cues - ANSWERSa) Hesitation
b) Lack of eye contact
c) "Looking through you" eye contact
d) Interruption
e) Tense, impatient posture
f) Slumping, downtrodden posture
g) Words and nonverbal messages that don't match
6 to 18 inches - ANSWERSIntimate Zone: very close friendships and children clinging
1 ½ to 2 ½ feet - ANSWERSPersonal Zone: small, intimate cocktail parties
4 to 12 feet - ANSWERSSocial Zone:
4 to 7 feet - ANSWERSClose phase: Generally the distance at which we transact impersonal
business.
, 7 to 12 feet - ANSWERSFar phase: for social or business relationships
12 to 25 feet - ANSWERSPublic Zone: boss at a conference or meeting
What are open body positions - ANSWERS(a) Steepled fingers - confidence
(b) Open hands/arms - acceptance
(c) Calm facial features - understanding
(d) Leaning forward - signal of interest
What are closed positions - ANSWERS(a) Staring - Dominance, aggressiveness
(b) Crossed arms/clenched hands - indifference
(c) Confused/questioning facial expressions - misunderstanding
A person's body language which may signal pre-attack stress or aggression - ANSWERS(1) Smile
with dead eyes
(2) Posture and rigidity
(3) Defiant eyes and verbiage
(4) Tight jaws
REVIEW 1 QUESTIONS &
ANSWERS
Communication - ANSWERSis the shared meaning between two or more individuals, and is a
two way street.
'Reading' people - ANSWERSinvolves observing their behavior, being aware of their tone of
voice, and actively listening to their words.
The 7 General Speaking Strategies - ANSWERS1. Speak plainly using clear diction and grammar.
2. Check your vocal qualities
3. Avoid using "slang" terms.
4. Never use profanity.
5. Generally address individuals by "Sir" and "Ma'am."
6. Smile and nod when listening to individuals.
7. Utilize your voice commands to project control and direct actions.
Examples Checking your vocal qualities - ANSWERSa) "Does every word and every sentence you
speak sound like every other? Or do you vary the pitch and emphasis depending on the tense?
b) Do you sound tired or bored? Or energetic and interested?
c) Is your tone tight? Nasal? Breathy?
d) Do you mumble? Or can your consonants be distinctly heard?
,e) Do you speak so softly that people often can't hear you?
f) Do you have a machine-gun delivery - so rapid that people sometimes miss what you say?
g) Do you speak so slowly that people have trouble waiting for you to finish your sentences?
h) Do all your sentences, even declarative ones, have an upward intonation as if you are asking a
question? Do you sound hesitant and unsure? Or do you sound confident in what you are
saying?
The two parts of a message - ANSWERSthe words themselves and the signal we send with the
words to tell people how they should take the words
90 and 10 - ANSWERSnonverbal cues account for about ____ percent of the meaning that is
transmitted between two persons in face-to-face communications. Less than ____ percent of
the meaning comes through the verbal channel.
Paralanguage - ANSWERSaddresses qualities such a voice pitch, range, timbre, resonance,
speed, and speech difficulties, such as lisping or stuttering.
55 and 35 - ANSWERSWhile body language accounts for ___ percent of the meaning of a
message, paralanguage accounts for an additional ___ percent. How we say a word or phrase
can determine its meaning.
What are Voice characteristics - ANSWERS(1) Pleading or questioning tone
(2) Sarcastic, judgmental, overbearing voice tone
What are "Loaded" words - ANSWERSlazy, incompetent, stupid, unmotivated, and worthless
,What are You statements - ANSWERSExample: "You need to slow down." It is likely to be more
loaded than "Your speed is too fast for this stretch of road."
Judgments disguised as questions - ANSWERSExample: "What are you doing hanging out here
today?" What is really meant is, "Why don't you have a legitimate job instead of dealing drugs."
Clear, direct, non-apologetic expression of expectations and feelings - ANSWERSTo state in the
first few minutes of interaction exactly what you want so people do not have to guess what you
want or listen to several minutes of hinting
Nonverbal communication / body language cues - ANSWERSa) Hesitation
b) Lack of eye contact
c) "Looking through you" eye contact
d) Interruption
e) Tense, impatient posture
f) Slumping, downtrodden posture
g) Words and nonverbal messages that don't match
6 to 18 inches - ANSWERSIntimate Zone: very close friendships and children clinging
1 ½ to 2 ½ feet - ANSWERSPersonal Zone: small, intimate cocktail parties
4 to 12 feet - ANSWERSSocial Zone:
4 to 7 feet - ANSWERSClose phase: Generally the distance at which we transact impersonal
business.
, 7 to 12 feet - ANSWERSFar phase: for social or business relationships
12 to 25 feet - ANSWERSPublic Zone: boss at a conference or meeting
What are open body positions - ANSWERS(a) Steepled fingers - confidence
(b) Open hands/arms - acceptance
(c) Calm facial features - understanding
(d) Leaning forward - signal of interest
What are closed positions - ANSWERS(a) Staring - Dominance, aggressiveness
(b) Crossed arms/clenched hands - indifference
(c) Confused/questioning facial expressions - misunderstanding
A person's body language which may signal pre-attack stress or aggression - ANSWERS(1) Smile
with dead eyes
(2) Posture and rigidity
(3) Defiant eyes and verbiage
(4) Tight jaws
