NU 240 Exam 1 2025 Questions and
Answers
What is communication? - ✔✔-complex, ongoing, interactive process
-verbal or non-verbal
-influenced by culture, values, beliefs and experiences
What are the communication patterns? - ✔✔-verbal
-tone
-nonverbal (facial expressions, gestures, eye contact, body language)
Nonverbal Communication Skills - ✔✔-behavior of nurse
-physical appearance of the nurse
-body proxemics/distance/space
-touch
-cultural considerations
Verbal Communication Skills - ✔✔-effective interviewing skills
-nurse's speech
-language
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,What is active listening? - ✔✔-the ability to focus on patients and their perspectives
-taking about difficult feelings helps patients to heal
What is the nurse's role in communication? - ✔✔-therapeutic use of self
-therapeutic communication
-therapeutic distance
-therapeutic touch
-increased care, increased empathy
What is reflection? - ✔✔reflecting content of feeling of message to the patient
Silence - ✔✔-invites patient to continue talking
-some cultures, like Navajo, rely on silence during conversations
-use silence to allow patient to compose one's thoughts
Clarifying - ✔✔-clarify a point the patient makes
-ensure there is no miscommunication
Conveying Information - ✔✔conveying direct information
Summarizing - ✔✔-at the end of the interview
-closure phase
Humor - ✔✔-can help patent diffuse emotionally charged situation
-be careful with whom you use humor
Barriers to Therapeutic Communication Non-therapeutic Response - ✔✔-false
reassurance
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,-sympathy
-unwanted advise
-biased questions
-changing the subject
-distractions
-technical or overwhelming language
-interrupting
-self-focusing behavior
What will the effective use and working knowledge of therapeutic communication
techniques do? - ✔✔enhance patient care and interactions with family and patients
through the concept of "therapeutic use of self"
Professional Expectations - ✔✔-nonprofessional involvement
-sexual boundary violation
Phases of the Interview Process Nurse-patient relationship - ✔✔-preinteraction phase
-beginning phase
-working phase (close-ended or direct questions, open-ended questions)
-closing phase
Intercultural Communication - ✔✔-cultural differences may exist related to group or
ethnicity, region, age, degree of acculturation into Western society, or a combination of
these factors
-communication etiquette
-limited english
COPYRIGHT © 2025 BY OLIVIA WEST, ALL RIGHTS RESERVED 3
, -working with an interpreter
-gender and sexual orientation issues
Lifespan Issues - ✔✔-children
-newborns and infants
-older children and adolescents
-older adults
Special Situations - ✔✔-patients in health care settings
-hearing impaired
-low level of consciousness
-cognitive impairment
-mental health/illness
-anxiety
-crying
-anger
-alcohol or drug use
-personal questions
-sexual agression
Other Techniques of Communication - ✔✔-restatement relates to the content of the
communication (purpose is to ask patients to elaborate)
-reflection is when the nurse summarizes the main themes of communication
COPYRIGHT © 2025 BY OLIVIA WEST, ALL RIGHTS RESERVED 4
Answers
What is communication? - ✔✔-complex, ongoing, interactive process
-verbal or non-verbal
-influenced by culture, values, beliefs and experiences
What are the communication patterns? - ✔✔-verbal
-tone
-nonverbal (facial expressions, gestures, eye contact, body language)
Nonverbal Communication Skills - ✔✔-behavior of nurse
-physical appearance of the nurse
-body proxemics/distance/space
-touch
-cultural considerations
Verbal Communication Skills - ✔✔-effective interviewing skills
-nurse's speech
-language
COPYRIGHT © 2025 BY OLIVIA WEST, ALL RIGHTS RESERVED 1
,What is active listening? - ✔✔-the ability to focus on patients and their perspectives
-taking about difficult feelings helps patients to heal
What is the nurse's role in communication? - ✔✔-therapeutic use of self
-therapeutic communication
-therapeutic distance
-therapeutic touch
-increased care, increased empathy
What is reflection? - ✔✔reflecting content of feeling of message to the patient
Silence - ✔✔-invites patient to continue talking
-some cultures, like Navajo, rely on silence during conversations
-use silence to allow patient to compose one's thoughts
Clarifying - ✔✔-clarify a point the patient makes
-ensure there is no miscommunication
Conveying Information - ✔✔conveying direct information
Summarizing - ✔✔-at the end of the interview
-closure phase
Humor - ✔✔-can help patent diffuse emotionally charged situation
-be careful with whom you use humor
Barriers to Therapeutic Communication Non-therapeutic Response - ✔✔-false
reassurance
COPYRIGHT © 2025 BY OLIVIA WEST, ALL RIGHTS RESERVED 2
,-sympathy
-unwanted advise
-biased questions
-changing the subject
-distractions
-technical or overwhelming language
-interrupting
-self-focusing behavior
What will the effective use and working knowledge of therapeutic communication
techniques do? - ✔✔enhance patient care and interactions with family and patients
through the concept of "therapeutic use of self"
Professional Expectations - ✔✔-nonprofessional involvement
-sexual boundary violation
Phases of the Interview Process Nurse-patient relationship - ✔✔-preinteraction phase
-beginning phase
-working phase (close-ended or direct questions, open-ended questions)
-closing phase
Intercultural Communication - ✔✔-cultural differences may exist related to group or
ethnicity, region, age, degree of acculturation into Western society, or a combination of
these factors
-communication etiquette
-limited english
COPYRIGHT © 2025 BY OLIVIA WEST, ALL RIGHTS RESERVED 3
, -working with an interpreter
-gender and sexual orientation issues
Lifespan Issues - ✔✔-children
-newborns and infants
-older children and adolescents
-older adults
Special Situations - ✔✔-patients in health care settings
-hearing impaired
-low level of consciousness
-cognitive impairment
-mental health/illness
-anxiety
-crying
-anger
-alcohol or drug use
-personal questions
-sexual agression
Other Techniques of Communication - ✔✔-restatement relates to the content of the
communication (purpose is to ask patients to elaborate)
-reflection is when the nurse summarizes the main themes of communication
COPYRIGHT © 2025 BY OLIVIA WEST, ALL RIGHTS RESERVED 4
