C721 Change Management – WGU
2025/2026 Exam Questions and Answers
| 100% Pass
Type 1 Error - 🧠 ANSWER ✔✔Happens when the environment is actually
stable, but the leaders and managers perceive it as turbulent and proceed
to take unneeded actions to respond.
Type 2 Error - 🧠 ANSWER ✔✔Happens when leaders and managers
perceive the environment as stable when in actuality it is turbulent and they
fail to take the necessary actions thus threatening the survival of the
organization
Developmental Change - 🧠 ANSWER ✔✔Involves an improvement of what
already exists
Transitional Change - 🧠 ANSWER ✔✔Consists of an implementation to
achieve a known desired state that is different from the existing one.
Transformational Change - 🧠 ANSWER ✔✔Involves the emergence of a
new, unknown state for the organization.
1
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, Dunphy and Stace Model: - 🧠 ANSWER ✔✔4 Levels:
1. Fine Tuning
2. Incremental Adjustment
3. Modular Transformation
4. Corporate Transformation
Balogun and Hope-Hailey Model - 🧠 ANSWER ✔✔Horizontal Axis: End
Result
Vertical Axis: Nature of Change
Four Strategies:
Evolution
Adaptation
Revolution
Reconstruction
Proactive and Reactive Responses - 🧠 ANSWER ✔✔Proactive change
involves actively attempting to make alterations to the workplace and its
practices. Companies that take a proactive approach to change are often
2
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
2025/2026 Exam Questions and Answers
| 100% Pass
Type 1 Error - 🧠 ANSWER ✔✔Happens when the environment is actually
stable, but the leaders and managers perceive it as turbulent and proceed
to take unneeded actions to respond.
Type 2 Error - 🧠 ANSWER ✔✔Happens when leaders and managers
perceive the environment as stable when in actuality it is turbulent and they
fail to take the necessary actions thus threatening the survival of the
organization
Developmental Change - 🧠 ANSWER ✔✔Involves an improvement of what
already exists
Transitional Change - 🧠 ANSWER ✔✔Consists of an implementation to
achieve a known desired state that is different from the existing one.
Transformational Change - 🧠 ANSWER ✔✔Involves the emergence of a
new, unknown state for the organization.
1
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, Dunphy and Stace Model: - 🧠 ANSWER ✔✔4 Levels:
1. Fine Tuning
2. Incremental Adjustment
3. Modular Transformation
4. Corporate Transformation
Balogun and Hope-Hailey Model - 🧠 ANSWER ✔✔Horizontal Axis: End
Result
Vertical Axis: Nature of Change
Four Strategies:
Evolution
Adaptation
Revolution
Reconstruction
Proactive and Reactive Responses - 🧠 ANSWER ✔✔Proactive change
involves actively attempting to make alterations to the workplace and its
practices. Companies that take a proactive approach to change are often
2
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
