Operations Management- C215 Question
and answers verified to pass 2025
Six Sigma, Lean, and Agile - correct answer ✔Quality management tools
such as _________, __________ and ___________ focus on identifying root
causes of quality problems throughout the entire organization and correcting
them at the source
perfect product at all times
nothing can be 100% but it meets the six deviations
no more than 3.4 defects per million opportunities(DPMO)
this is the number that the quality strives in six sigma
after 3 deviations, it just gets smaller and smaller - correct answer ✔Six
Sigma in practice
standard time - correct answer ✔the length of time it takes to finish a task or
complete one's work
ex. measure how long it takes a qualified operator to perform a duty of the job
requirements under the assumption that the operator is working at a
sustainable pace with the proper tools for the process
status of overall customer satisfaction support supply chain objectives -
correct answer ✔it measures efficiency
overall customer service is important
an organization can designate employees to communicate alternative ways to
complete a job in a methods analysis
helps make business better
,identify different ways to communicate - correct answer ✔suggestions for
improving the operation
termination - correct answer ✔the final stage of the project life cycle
end of the project
after this date, resources can b used for different activities
focuses on customer driven quality
manage inventory levels
satisfied the customer through product availability - correct answer ✔role of
Marketing in JIT
Throughput time/value-added time - correct answer ✔average amount of
product takes to move through the system
the time it takes from raw materials to finished goods
Tier One Supplies - correct answer ✔supplier supplies directly to the
processor
supplies component (automobiles) tot he manufacturer (that's the start)
Tier Three suppliers - correct answer ✔supplies directly to tier two supplier
directly supplies materials or services to a processing and packaging plant
suppliers of raw materials like plastic
Tier two suppliers - correct answer ✔supplier supplies directly to tier one
supplies a lot of non automotive customers they do not have the ability or
desire to produce automobile parts. They are not supplying actual parts of
automobile to manufacturer
, to manage the demand for promised deliveries - correct answer ✔primary
purpose in using the master production schedule in the marketing department
of an organization
manage the demand of delivery system because the objective is to manage
not to create something new
their control over internal operations
influence and leverage over supplies - correct answer ✔two areas managers
should consider in order to adapt to the business dynamics affecting their
company
takes a long time to implement and see any benefits
requires extensive, often complex training - correct answer ✔two common
drawbacks of implementing enterprise resource planning
overtime is not a long term solution
quality of product due to employee overworked and exhaustion - correct
answer ✔two reasons a company might be hesitant to provide overtime as a
capacity based option
increasing cost effectiveness
becoming more efficient - correct answer ✔two strategic objectives for every
member of the supply chain include
ensure that workers receive multi-functional training
develop an incentive system to reward workers for their efforts - correct
answer ✔two ways management can assist employees focus in JIT
processing environment
and answers verified to pass 2025
Six Sigma, Lean, and Agile - correct answer ✔Quality management tools
such as _________, __________ and ___________ focus on identifying root
causes of quality problems throughout the entire organization and correcting
them at the source
perfect product at all times
nothing can be 100% but it meets the six deviations
no more than 3.4 defects per million opportunities(DPMO)
this is the number that the quality strives in six sigma
after 3 deviations, it just gets smaller and smaller - correct answer ✔Six
Sigma in practice
standard time - correct answer ✔the length of time it takes to finish a task or
complete one's work
ex. measure how long it takes a qualified operator to perform a duty of the job
requirements under the assumption that the operator is working at a
sustainable pace with the proper tools for the process
status of overall customer satisfaction support supply chain objectives -
correct answer ✔it measures efficiency
overall customer service is important
an organization can designate employees to communicate alternative ways to
complete a job in a methods analysis
helps make business better
,identify different ways to communicate - correct answer ✔suggestions for
improving the operation
termination - correct answer ✔the final stage of the project life cycle
end of the project
after this date, resources can b used for different activities
focuses on customer driven quality
manage inventory levels
satisfied the customer through product availability - correct answer ✔role of
Marketing in JIT
Throughput time/value-added time - correct answer ✔average amount of
product takes to move through the system
the time it takes from raw materials to finished goods
Tier One Supplies - correct answer ✔supplier supplies directly to the
processor
supplies component (automobiles) tot he manufacturer (that's the start)
Tier Three suppliers - correct answer ✔supplies directly to tier two supplier
directly supplies materials or services to a processing and packaging plant
suppliers of raw materials like plastic
Tier two suppliers - correct answer ✔supplier supplies directly to tier one
supplies a lot of non automotive customers they do not have the ability or
desire to produce automobile parts. They are not supplying actual parts of
automobile to manufacturer
, to manage the demand for promised deliveries - correct answer ✔primary
purpose in using the master production schedule in the marketing department
of an organization
manage the demand of delivery system because the objective is to manage
not to create something new
their control over internal operations
influence and leverage over supplies - correct answer ✔two areas managers
should consider in order to adapt to the business dynamics affecting their
company
takes a long time to implement and see any benefits
requires extensive, often complex training - correct answer ✔two common
drawbacks of implementing enterprise resource planning
overtime is not a long term solution
quality of product due to employee overworked and exhaustion - correct
answer ✔two reasons a company might be hesitant to provide overtime as a
capacity based option
increasing cost effectiveness
becoming more efficient - correct answer ✔two strategic objectives for every
member of the supply chain include
ensure that workers receive multi-functional training
develop an incentive system to reward workers for their efforts - correct
answer ✔two ways management can assist employees focus in JIT
processing environment
