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Examen

D072 -- Fundamentals for Success in Business

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A manager is working to create a more effective and streamlined sales process. The manager meets with each of their direct reports to discuss how daily time is spent and the various tools needed to complete a sale. Which stage of the design thinking process is the manager performing? Precise Answer Empathize A team has been struggling to find success. To improve the situation, the manager asks the team to determine the factors that they feel are standing in their way and then challenge those assumptions. Which stage of the design thinking process is the team experiencing? Precise Answer Ideate A sales director rewards employees who regularly exceed standards with coffee shop gift cards. Employees who are not meeting standards are subject to additional tasks, such as paperwork filing. Which leadership style does the sales director embody? Precise Answer

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Subido en
28 de abril de 2025
Número de páginas
119
Escrito en
2024/2025
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Examen
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D072 -- Fundamentals for Success in Business



An organization plans to close its local factory and shift manufacturing
operations overseas. This brings opposition from employees.

Which terms describes this organizational move? Precise
Answer Legal-ethical

Individual authors wrote books about the negative environmental
impacts of some industries, including the coal industry.

Which benefit did the authors' work have on society? Precise
Answer It drew the public's attention to the targeted
issue.

The accountant of a company was asked to change the current
quarterly sales results by adding sales that were set to occur next quarter.

Which stakeholder group is directly impacted by this action?
Precise Answer Shareholders

A new manager in a restaurant decides to cut costs by purchasing sub-
standard materials.

What are the implications of this manager's actions? Precise
Answer The customer base of the restaurant will
decrease.

A U.S. company hires a new employee from Germany. The new

,employee is being trained by other employees on the company's conflict
resolution practices in alignment with the company's mission and ethical
standards. As part of the training, the employee identifies how the ethical
values of the company are consistent with the employee's values.

Which aspect of the company is the employee learning?
Precise Answer Organizational culture

A senior manager asks an employee to omit a key section from a
financial report to hide some distressing data.

Which aspect of the organization is being violated by the manager's
behavior? Precise Answer Ethics

An employee overhears an office manager telling a prospective client
that the company does not work with people from a particular ethnicity
even though the company has a nondiscrimination policy.

Which element is violated by the actions of this office manager?
Precise Answer Employee handbook
guidelines

A young, unmarried employee who is an only child has a conversation
with an older, married employee with siblings about the corporate decision
to enter into a lucrative contract with a firm that legally supplies
substandard medications to developing countries. The two employees
disagree as to whether the company's decision was ethical.

What is the primary demographic trait that influences the values of these
employees? Precise Answer Age

A corporation's code of ethics endorses a green work place. Which
employee activity models this code? Precise Answer
Starting an office recycling program

, A company advertises that it uses environmentally safe practices in all
business processes; however, the chief financial officer (CFO) has blocked
the adoption of many environmentally safe practices because of the
additional costs to the company.

Which controversial business practice is this company using?
Precise Answer Greenwashing

Which organizational department is responsible for managing
receivables and payables for a company? Precise Answer
Accounting and finance

Which function is performed by the information technology department
of an organization? Precise Answer
Computer installation

Which organizational department is responsible for maintaining
compliance with labor laws? Precise Answer
Human resources

A supervisor assigns an employee to work on a small project that is
directly related to a corporate goal, and the employee's skill set makes
them the ideal person to accomplish the task.

What is this employee's managerial designation? Precise
Answer Individual

An employee is involved in providing vision and direction for an
organization and developing broad goals designed to move the
organization towards that vision.

What is this employee's management role in the organization?
Precise Answer Top

, An employee is involved directly with each of the individuals tasked
with working on actionable items designed to pursue goals that will move
the organization towards its vision statement.

What is this employee's management role in the organization?
Precise Answer Front line

A meeting of the company's chief financial officer, chief information
officer, and all three of the executive vice presidents must occur early next
week.

Which group of managers will be present at this meeting?
Precise Answer Top

Which type of organizational culture in the Competing Values
Framework focuses on accountability to shareholders, competitiveness,
and productivity? Precise Answer
Market

Which pair of attributes captures the focus of an adhocracy culture
within the competing values framework? Precise Answer
Adjustable and entrepreneurial

Which set of attributes reflects a hierarchy culture within the
Competing Values Framework? Precise Answer
Process-oriented and highly structured

A nonprofit organization wants to fill an executive director position and
is interested in seeking a candidate that is concerned about social welfare.

Which criterion should the organization prioritize in making this decision?
Precise Answer Dedication to
community service
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