1 | Page
C215 Practice Exam Questions and Correct Answers/
Latest Update / Already Graded
Which definition used for quality evaluates how well a product performs its
intended function?
Fitness for use
Support services
Value for price paid
Psychological criteria
Ans: Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality?
Statistical quality control charts
Fitness quality for use
14 points for quality improvement
Product design quality
Ans: 14 points for quality improvement
Which total quality management (TQM) process consists of 13 published
standards and guidelines?
© 2025/ 2026 | ® All rights reserved
, 2 | Page
ISO 1400
ISO 9002
ISO 9001
ISO 9000
Ans: ISO 9000
A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like
to measure the number of defects and observe the number of occurrences to
isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular
issue?
Scatter diagram
Control chart
Flowchart
Checklist
Ans: Checklist
© 2025/ 2026 | ® All rights reserved
, 3 | Page
Which quality control tool should be used to monitor the current status or end
result of a process?
Checklist
Flowchart
Control chart
Scatter diagram
Ans: Control chart
Which group of keywords or phrases describes the critical role that marketing
plays in the total quality management (TQM) process?
Baseline for managing quality process; investment in preventative costs; budgeting
Enhance competition; understand consumer preferences; maintain communication
with operations
Review and recommend product changes; satisfy customer needs; open
communication
Reward employees; motivate staff performance; manage operations planned
changes
© 2025/ 2026 | ® All rights reserved
, 4 | Page
Ans: Enhance competition; understand consumer preferences; maintain
communication with operations
What is the common theme in total quality management (TQM) across all
functions in an organization?
To satisfy customer needs
To enhance management software
To reward people rather than teams
To ensure profit from product changes
Ans: To satisfy customer needs
Which concept of variation measures the central tendency of a set of data?
Mean
Range
Standard deviation
Variable
Ans: Mean
© 2025/ 2026 | ® All rights reserved
C215 Practice Exam Questions and Correct Answers/
Latest Update / Already Graded
Which definition used for quality evaluates how well a product performs its
intended function?
Fitness for use
Support services
Value for price paid
Psychological criteria
Ans: Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality?
Statistical quality control charts
Fitness quality for use
14 points for quality improvement
Product design quality
Ans: 14 points for quality improvement
Which total quality management (TQM) process consists of 13 published
standards and guidelines?
© 2025/ 2026 | ® All rights reserved
, 2 | Page
ISO 1400
ISO 9002
ISO 9001
ISO 9000
Ans: ISO 9000
A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like
to measure the number of defects and observe the number of occurrences to
isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular
issue?
Scatter diagram
Control chart
Flowchart
Checklist
Ans: Checklist
© 2025/ 2026 | ® All rights reserved
, 3 | Page
Which quality control tool should be used to monitor the current status or end
result of a process?
Checklist
Flowchart
Control chart
Scatter diagram
Ans: Control chart
Which group of keywords or phrases describes the critical role that marketing
plays in the total quality management (TQM) process?
Baseline for managing quality process; investment in preventative costs; budgeting
Enhance competition; understand consumer preferences; maintain communication
with operations
Review and recommend product changes; satisfy customer needs; open
communication
Reward employees; motivate staff performance; manage operations planned
changes
© 2025/ 2026 | ® All rights reserved
, 4 | Page
Ans: Enhance competition; understand consumer preferences; maintain
communication with operations
What is the common theme in total quality management (TQM) across all
functions in an organization?
To satisfy customer needs
To enhance management software
To reward people rather than teams
To ensure profit from product changes
Ans: To satisfy customer needs
Which concept of variation measures the central tendency of a set of data?
Mean
Range
Standard deviation
Variable
Ans: Mean
© 2025/ 2026 | ® All rights reserved
