1 | Page
C215 Questions and Correct Answers/ Latest Update /
Already Graded
Which of the following descriptions are applicable to the role that information
systems play in total quality management across the organization? Choose three
answers
Ans: They provide the organization with accurate information, can promptly
implement technological changes, flexible
Which quality guru contribution to TQM can provide insight and guidance to
reduce variation and further convey management's need to be responsible for
quality?
Ans: Implement Deming's 14 points to quality improvement
An inventory management team has analyzed quality problems within the
organization. The team developed a chart based upon the causes and ranked them
in descending order based upon the percentage of deficiencies. What quality
control tool did the inventory management team used?
Ans: Pareto analysis
The definition of quality depends on the point of view of the people defining it.
Which of the following definitions of quality is a subjective viewpoint of quality?
Ans: Psychological criteria
Which diagram can be used to show causes of a specific event?
Ans: Fishbone
Which continuous improvement method does Process Capability Index (Cpk)
measure?
© 2025/ 2026 | ® All rights reserved
, 2 | Page
Ans: What a process is capable of and how long it will take to conclude
What is a primary goal of the international organization for standardization (ISO)?
Ans: To provide manufacturing standards for companies across a global setting
Caldwell Company has decided to improve the quality of their product. Based on
a customer survey they learned that the customers value friendliness of the
employees and responsiveness to their needs as the most important
characteristics of the product. Caldwell Company is probably an example of what
type of an organization?
Ans: service
Burns Industries had to recall 1,200 product units from their warehouse because
of a problem in the production process and the high possibility of defects. What
type of quality control costs is Burns incurring?
Ans: internal failure costs
Globex company has applied for the Malcolm Baldrige National Quality Award
(MBNQA). The Baldrige examiners want to know how the company orders
products from its suppliers. They are asking the following questions: What
departments are involved? How do they interact? How is product quality
controlled? What MBNQA category is being evaluated by the examiners?
Ans: process management
Which group of keywords or phrases describes the critical role that marketing
plays in the total quality management (TQM) process?
Ans: Enhance competition; understand consumer preferences; maintain
communication with operations
© 2025/ 2026 | ® All rights reserved
, 3 | Page
What are two important aspects of Six Sigma?
Ans: technical tools and people involvement
Fang and Bone is implementing Six Sigma to improve the quality of customer
service. Information about current processes was already collected and Fang and
Bone are trying to recognize the main causes of the customer service problem.
What step of the DMAIC plan is the company currently at?
Ans: analyze
Burns Industries wants to know information about the diameter of tires they
produce. A sample of 100 tires was taken and the diameters were measured.
Based on the sample the average diameter and the range were calculated. Which
category of statistical process control was used by Burns Industries?
Ans: descriptive statistics
Which two types of operations include repetitive processes?
Ans: Continuous Process and Line Process
Which of the following is a characteristic of repetitive operations?
Ans: Capital-intensive operation
.Which capacity planning measurement tells the maximum output rate that can be
achieved by a facility under ideal conditions?
Ans: Design capacity
A company is conducting a location analysis. Which two capacity measurement
concepts should the company consider?
© 2025/ 2026 | ® All rights reserved
C215 Questions and Correct Answers/ Latest Update /
Already Graded
Which of the following descriptions are applicable to the role that information
systems play in total quality management across the organization? Choose three
answers
Ans: They provide the organization with accurate information, can promptly
implement technological changes, flexible
Which quality guru contribution to TQM can provide insight and guidance to
reduce variation and further convey management's need to be responsible for
quality?
Ans: Implement Deming's 14 points to quality improvement
An inventory management team has analyzed quality problems within the
organization. The team developed a chart based upon the causes and ranked them
in descending order based upon the percentage of deficiencies. What quality
control tool did the inventory management team used?
Ans: Pareto analysis
The definition of quality depends on the point of view of the people defining it.
Which of the following definitions of quality is a subjective viewpoint of quality?
Ans: Psychological criteria
Which diagram can be used to show causes of a specific event?
Ans: Fishbone
Which continuous improvement method does Process Capability Index (Cpk)
measure?
© 2025/ 2026 | ® All rights reserved
, 2 | Page
Ans: What a process is capable of and how long it will take to conclude
What is a primary goal of the international organization for standardization (ISO)?
Ans: To provide manufacturing standards for companies across a global setting
Caldwell Company has decided to improve the quality of their product. Based on
a customer survey they learned that the customers value friendliness of the
employees and responsiveness to their needs as the most important
characteristics of the product. Caldwell Company is probably an example of what
type of an organization?
Ans: service
Burns Industries had to recall 1,200 product units from their warehouse because
of a problem in the production process and the high possibility of defects. What
type of quality control costs is Burns incurring?
Ans: internal failure costs
Globex company has applied for the Malcolm Baldrige National Quality Award
(MBNQA). The Baldrige examiners want to know how the company orders
products from its suppliers. They are asking the following questions: What
departments are involved? How do they interact? How is product quality
controlled? What MBNQA category is being evaluated by the examiners?
Ans: process management
Which group of keywords or phrases describes the critical role that marketing
plays in the total quality management (TQM) process?
Ans: Enhance competition; understand consumer preferences; maintain
communication with operations
© 2025/ 2026 | ® All rights reserved
, 3 | Page
What are two important aspects of Six Sigma?
Ans: technical tools and people involvement
Fang and Bone is implementing Six Sigma to improve the quality of customer
service. Information about current processes was already collected and Fang and
Bone are trying to recognize the main causes of the customer service problem.
What step of the DMAIC plan is the company currently at?
Ans: analyze
Burns Industries wants to know information about the diameter of tires they
produce. A sample of 100 tires was taken and the diameters were measured.
Based on the sample the average diameter and the range were calculated. Which
category of statistical process control was used by Burns Industries?
Ans: descriptive statistics
Which two types of operations include repetitive processes?
Ans: Continuous Process and Line Process
Which of the following is a characteristic of repetitive operations?
Ans: Capital-intensive operation
.Which capacity planning measurement tells the maximum output rate that can be
achieved by a facility under ideal conditions?
Ans: Design capacity
A company is conducting a location analysis. Which two capacity measurement
concepts should the company consider?
© 2025/ 2026 | ® All rights reserved
