WGU D253 – Values-Based Leadership - Task 1 Template
and Tips (RSM3) |Latest Update with Complete Solution
D253 - TASK 1: Becoming an Effective Values-Based Leader
Name: Gabriel Flores
Student ID: XXXXXXXX
A. Complete the VIA Character Strengths Survey using the “VIA Character Strengths Survey”
web link, and use the results of the survey to complete the following:
5 Top Strengths
• Spirituality
• Social Intelligence
• Love
• Gratitude
• Fairness
5 Lesser Strengths
• Perspective
• Appreciation of Beauty & Excellence
• Self-Regulation
• Love of Learning
• Perseverance
1. Describe an experience in which you used one of your five signature strengths (i.e., the
first five) from the survey results to overcome a challenge.
The strength that stands out for me is social intelligence. I’ve worked as an Admissions
Coordinator in a long term care skilled nursing facility for the last 5 years. As the admissions
coordinator I am usually the first person that people meet when families are looking for somewhere
to place their loved ones. Many times when families are asking about long term care for a loved
one, they’re in a very vulnerable state that requires emotional awareness and sensitivity to
navigate. Social Intelligence is a valuable strength in a setting like this, and it is not just useful for
first meeting families but it is very important when dealing with upset families. A specific experience
that stands out to me was during April 2020, COVID had just disrupted society and hit my facility
hard. We were one of the first facilities in the county to have a positive COVID patient and that
number jumped from one patient to 20 in the span of a week. Like all other nursing homes in that
time, visitation was completely closed. Families weren’t able to visit their loved ones, and that
resulted in many hard conversations to explain the importance of the safety measures we had to
put in place for the wellbeing of the residents. There was a certain husband who used to visit his
wife at our facility on a daily basis, unfortunately his wife also ended up testing positive for COVID
Th is stu dy s ou rc e w as d ow nlo a d ed by 4 93 86 4 fro m c liff sn ot es .co m on 04-23-2 02 5 1 6: 06 :5 5 G M T -05:00
a n d h e r h u s b a n d d i d n o t ta k e t h e n e w s w ell. Onc e o u r s o c ia l worker had called the husband to
, inform him of the diagnosis, he drove to the facility and knocked at the front door demanding to be
let in to see his wife. I happened to be one of the employees up at the front and met him at the front
door. I spent about an hour discussing the situation with him outside. This is where the strength of
social intelligence was invaluable, I understood his concern as a husband who loves his wife and
wanted to do whatever he could to make sure she was taken care of. I would say the first 30 to 40
minutes were just listening to him and validating his concerns, empathizing with his fears, and
allowing his emotions to settle so he could listen to reason. I work with other individuals who’s
strength isn’t social intelligence, and they have a tendency to completely disregard the families
emotions and jump straight to educating them on protocols. That is not always received well, and a
situation like this required time, a listening ear and empathy before any sort of education on
protocols could be received. After about an hour of conversation, the husband voiced
understanding of the situation and was willing to leave in compliance to our protocols. But I also
went inside and allowed him to facetime his wife on my ipad so that he could still see her and
speak to her. I also coordinated a schedule that allowed him to facetime our staff twice a day so he
could check in on his wife consistently. His wife recovered well and they were both very grateful for
how I was able to help them in that difficult time. Without social intelligence that situation would not
have played as well as it did.
a. Explain how you could apply the strength identified in part A1 as a values-based
leader in your new position as the customer service manager from the scenario.
- Social Intelligence would be valuable in regards to identifying improvements to our approach
to customer service.
- Also would be valuable in navigating the team I would be managing. Understanding what
each coworker and team member may be thinking in this transition.d
2. Describe an experience in which being stronger in one of your five lesser strengths
(i.e., the last five) from the survey results could have positively influenced the
outcome.
Note: Consider experiences from a school, volunteer, personal, or professional setting.
Tip: Use on of your lesser strengths from section A1 and use a different
example. Make sure to explain how being better in that lesser strength would
have positively changed the outcome of your story.
(For additional information, go to page 27 of module 4.)
a. Explain how improving the lesser strength identified in part A2 will help accelerate
your values-based leadership abilities in your new position as the customer service
manager.
Tip: This is just like section A1a, except that you are now focusing on your
lesser strength from Section A2.
(For additional information, go to page 45 of module 7.)
and Tips (RSM3) |Latest Update with Complete Solution
D253 - TASK 1: Becoming an Effective Values-Based Leader
Name: Gabriel Flores
Student ID: XXXXXXXX
A. Complete the VIA Character Strengths Survey using the “VIA Character Strengths Survey”
web link, and use the results of the survey to complete the following:
5 Top Strengths
• Spirituality
• Social Intelligence
• Love
• Gratitude
• Fairness
5 Lesser Strengths
• Perspective
• Appreciation of Beauty & Excellence
• Self-Regulation
• Love of Learning
• Perseverance
1. Describe an experience in which you used one of your five signature strengths (i.e., the
first five) from the survey results to overcome a challenge.
The strength that stands out for me is social intelligence. I’ve worked as an Admissions
Coordinator in a long term care skilled nursing facility for the last 5 years. As the admissions
coordinator I am usually the first person that people meet when families are looking for somewhere
to place their loved ones. Many times when families are asking about long term care for a loved
one, they’re in a very vulnerable state that requires emotional awareness and sensitivity to
navigate. Social Intelligence is a valuable strength in a setting like this, and it is not just useful for
first meeting families but it is very important when dealing with upset families. A specific experience
that stands out to me was during April 2020, COVID had just disrupted society and hit my facility
hard. We were one of the first facilities in the county to have a positive COVID patient and that
number jumped from one patient to 20 in the span of a week. Like all other nursing homes in that
time, visitation was completely closed. Families weren’t able to visit their loved ones, and that
resulted in many hard conversations to explain the importance of the safety measures we had to
put in place for the wellbeing of the residents. There was a certain husband who used to visit his
wife at our facility on a daily basis, unfortunately his wife also ended up testing positive for COVID
Th is stu dy s ou rc e w as d ow nlo a d ed by 4 93 86 4 fro m c liff sn ot es .co m on 04-23-2 02 5 1 6: 06 :5 5 G M T -05:00
a n d h e r h u s b a n d d i d n o t ta k e t h e n e w s w ell. Onc e o u r s o c ia l worker had called the husband to
, inform him of the diagnosis, he drove to the facility and knocked at the front door demanding to be
let in to see his wife. I happened to be one of the employees up at the front and met him at the front
door. I spent about an hour discussing the situation with him outside. This is where the strength of
social intelligence was invaluable, I understood his concern as a husband who loves his wife and
wanted to do whatever he could to make sure she was taken care of. I would say the first 30 to 40
minutes were just listening to him and validating his concerns, empathizing with his fears, and
allowing his emotions to settle so he could listen to reason. I work with other individuals who’s
strength isn’t social intelligence, and they have a tendency to completely disregard the families
emotions and jump straight to educating them on protocols. That is not always received well, and a
situation like this required time, a listening ear and empathy before any sort of education on
protocols could be received. After about an hour of conversation, the husband voiced
understanding of the situation and was willing to leave in compliance to our protocols. But I also
went inside and allowed him to facetime his wife on my ipad so that he could still see her and
speak to her. I also coordinated a schedule that allowed him to facetime our staff twice a day so he
could check in on his wife consistently. His wife recovered well and they were both very grateful for
how I was able to help them in that difficult time. Without social intelligence that situation would not
have played as well as it did.
a. Explain how you could apply the strength identified in part A1 as a values-based
leader in your new position as the customer service manager from the scenario.
- Social Intelligence would be valuable in regards to identifying improvements to our approach
to customer service.
- Also would be valuable in navigating the team I would be managing. Understanding what
each coworker and team member may be thinking in this transition.d
2. Describe an experience in which being stronger in one of your five lesser strengths
(i.e., the last five) from the survey results could have positively influenced the
outcome.
Note: Consider experiences from a school, volunteer, personal, or professional setting.
Tip: Use on of your lesser strengths from section A1 and use a different
example. Make sure to explain how being better in that lesser strength would
have positively changed the outcome of your story.
(For additional information, go to page 27 of module 4.)
a. Explain how improving the lesser strength identified in part A2 will help accelerate
your values-based leadership abilities in your new position as the customer service
manager.
Tip: This is just like section A1a, except that you are now focusing on your
lesser strength from Section A2.
(For additional information, go to page 45 of module 7.)
