ATI Nurse's Touch: Professional
Communication Practice Assessment
Test Questions and Answers | Latest
Version | 2025/2026 | Correct & Verified
What is the purpose of using therapeutic communication techniques in nursing?
✔✔To enhance the emotional well-being of the client and build a trusting relationship
How does the use of open-ended questions benefit client communication?
✔✔It encourages the client to express themselves more freely and share detailed information
Why should a nurse avoid using medical jargon when speaking with clients?
✔✔To ensure the client fully understands the information being provided
What is the best way to respond when a client asks a question the nurse cannot answer?
✔✔Acknowledge the question and tell the client you will find out and get back to them
Why is it important for a nurse to be aware of their tone of voice when speaking to a client?
1
,✔✔Tone can convey empathy, respect, or judgment, which affects how the client perceives the
message
What communication strategy can a nurse use to de-escalate a tense situation with a frustrated
client?
✔✔Use calm, respectful language and validate the client’s emotions
What is one example of a barrier to effective communication in a clinical setting?
✔✔Environmental noise or frequent interruptions
What should a nurse do when a client becomes silent during a conversation?
✔✔Allow the silence, stay present, and offer support when the client is ready to speak
What is the primary goal of assertive communication in nursing?
✔✔To express thoughts and needs clearly while respecting others
How can a nurse demonstrate empathy when speaking with a grieving family member?
✔✔By acknowledging their pain and offering sincere, supportive statements
2
, What is an example of nontherapeutic communication that should be avoided?
✔✔Giving unsolicited advice
Why is listening more important than talking in a nurse-client relationship?
✔✔Listening builds trust and helps the nurse better understand the client’s needs
What is the best action for a nurse to take if a client misinterprets an explanation?
✔✔Clarify the information using simpler terms and ask follow-up questions to check
understanding
What role does documentation play in professional communication?
✔✔It serves as a legal and professional record of all interactions and interventions
How can a nurse ensure cultural sensitivity when communicating with clients from diverse
backgrounds?
✔✔Ask about preferences, avoid assumptions, and respect cultural norms
3
Communication Practice Assessment
Test Questions and Answers | Latest
Version | 2025/2026 | Correct & Verified
What is the purpose of using therapeutic communication techniques in nursing?
✔✔To enhance the emotional well-being of the client and build a trusting relationship
How does the use of open-ended questions benefit client communication?
✔✔It encourages the client to express themselves more freely and share detailed information
Why should a nurse avoid using medical jargon when speaking with clients?
✔✔To ensure the client fully understands the information being provided
What is the best way to respond when a client asks a question the nurse cannot answer?
✔✔Acknowledge the question and tell the client you will find out and get back to them
Why is it important for a nurse to be aware of their tone of voice when speaking to a client?
1
,✔✔Tone can convey empathy, respect, or judgment, which affects how the client perceives the
message
What communication strategy can a nurse use to de-escalate a tense situation with a frustrated
client?
✔✔Use calm, respectful language and validate the client’s emotions
What is one example of a barrier to effective communication in a clinical setting?
✔✔Environmental noise or frequent interruptions
What should a nurse do when a client becomes silent during a conversation?
✔✔Allow the silence, stay present, and offer support when the client is ready to speak
What is the primary goal of assertive communication in nursing?
✔✔To express thoughts and needs clearly while respecting others
How can a nurse demonstrate empathy when speaking with a grieving family member?
✔✔By acknowledging their pain and offering sincere, supportive statements
2
, What is an example of nontherapeutic communication that should be avoided?
✔✔Giving unsolicited advice
Why is listening more important than talking in a nurse-client relationship?
✔✔Listening builds trust and helps the nurse better understand the client’s needs
What is the best action for a nurse to take if a client misinterprets an explanation?
✔✔Clarify the information using simpler terms and ask follow-up questions to check
understanding
What role does documentation play in professional communication?
✔✔It serves as a legal and professional record of all interactions and interventions
How can a nurse ensure cultural sensitivity when communicating with clients from diverse
backgrounds?
✔✔Ask about preferences, avoid assumptions, and respect cultural norms
3
