Chapter 1 worksheet
1. The process of understanding our own experiences and the experiences of others
through verbal and nonverbal communication.
2. Communication bravado
3. Know yourself, evaluate the professional context, your communication interaction, step
back and reflect
4. Encode
5. Context
6. “An individual’s level of fear/anxiety associated with either real or anticipated
communication with another person(s).
7. Ethics
8. Ethical considerations
1. We use communication as a sender and receiver all day everyday for our whole lives. It
is important to take a step back and evaluate yourself of how we are effectively talking
to people or an audience. For example, a cars salesman needs to present to the
customer what caters to them and listening to the concerns of the customer on what
would be the best fit car for them.
2. Communication is important because it allows us to give our responses or audience
the best information possible.
3. This allows us to tell the receiver the best information for them to understand and for us
to listen with the intent to understand what they are talking about or asking about.
, 4. The K in Keys stands for “know yourself.” This states that we as speakers need to
evaluate how we are talking to people and what ways are we doing so. Evaluating the
professional contexts means we need to see what the audience is needing to
understand or learn from us when giving a presentation or talking in a conversation.
Your communication interaction requires us to be able to notice our own verbal and
nonverbal cues in a conversation. Last, Stepping back and reflecting which is basically
seeing how you talk to others verbally and non-verbally.
5. A troubles I usually have when talking to people is not using the right words or explains
things in a way people can’t understand. By using K is to realize what I am saying before
saying a sentence. By using E I can listen with the intent to properly answer their
question appropriately. Y can be used by using the correct words and terms to
effectively get my point across to the receiver so they are not left confused in the end. I
can use S by thinking about the conversation later and see what I could’ve changed or
do better at the next time the question arises.
1. Audience based communication apprehension- the fear of speaking to certain
people or groups. An example of this could be they are afraid to speak to other
colleagues but are comfortable to speak with their friends or family.
2. Channel- the method of which you send your message. I am sending an email to my
team of real estate agents of when the closing of a house is being taken place.
3. Communication apprehension- is someone’s level of fear or anxiety with either real
or anticipated communication with someone else. An example of this could be you
end up doing something your not supposed to and your parents find out. You will
1. The process of understanding our own experiences and the experiences of others
through verbal and nonverbal communication.
2. Communication bravado
3. Know yourself, evaluate the professional context, your communication interaction, step
back and reflect
4. Encode
5. Context
6. “An individual’s level of fear/anxiety associated with either real or anticipated
communication with another person(s).
7. Ethics
8. Ethical considerations
1. We use communication as a sender and receiver all day everyday for our whole lives. It
is important to take a step back and evaluate yourself of how we are effectively talking
to people or an audience. For example, a cars salesman needs to present to the
customer what caters to them and listening to the concerns of the customer on what
would be the best fit car for them.
2. Communication is important because it allows us to give our responses or audience
the best information possible.
3. This allows us to tell the receiver the best information for them to understand and for us
to listen with the intent to understand what they are talking about or asking about.
, 4. The K in Keys stands for “know yourself.” This states that we as speakers need to
evaluate how we are talking to people and what ways are we doing so. Evaluating the
professional contexts means we need to see what the audience is needing to
understand or learn from us when giving a presentation or talking in a conversation.
Your communication interaction requires us to be able to notice our own verbal and
nonverbal cues in a conversation. Last, Stepping back and reflecting which is basically
seeing how you talk to others verbally and non-verbally.
5. A troubles I usually have when talking to people is not using the right words or explains
things in a way people can’t understand. By using K is to realize what I am saying before
saying a sentence. By using E I can listen with the intent to properly answer their
question appropriately. Y can be used by using the correct words and terms to
effectively get my point across to the receiver so they are not left confused in the end. I
can use S by thinking about the conversation later and see what I could’ve changed or
do better at the next time the question arises.
1. Audience based communication apprehension- the fear of speaking to certain
people or groups. An example of this could be they are afraid to speak to other
colleagues but are comfortable to speak with their friends or family.
2. Channel- the method of which you send your message. I am sending an email to my
team of real estate agents of when the closing of a house is being taken place.
3. Communication apprehension- is someone’s level of fear or anxiety with either real
or anticipated communication with someone else. An example of this could be you
end up doing something your not supposed to and your parents find out. You will
