Kayli Garza
Chapter 3 worksheet
1. Hearing is the physical ability to detect sounds while listening requires you to
concentrate on verbal and nonverbal messages being sent to determine the
meaning.
2. External noise is what we hear in the outside like a baby crying or the clicking of a
pen while internal noise is what we “hear” in the inside like our thoughts going through
our head.
3. jargon
4. Bias
5. People oriented listeners
6. Hearing, understanding, remembering, interpreting, evaluating, and responding
7. Message overload
8. Critical listening
, 1. The difference between hearing and listening is that hearing is just recognizing there
is sound or someone is speaking to you without comprehending what they are saying or
what is going on. Listening is actually acknowledging the sounds or someone speaking
to you and paying attention to what they are speaking to you about.
2. External noise, internal noise, and controlling internal noise. The most common one
is controlling the internal noise to focus on the task at hand or conversation at hand.
3. If I am working on a task and a coworker comes up to me with a question. I would
pause what I am doing at that moment and give the coworker my undivided attention to
fully understand what they are needing help with. If I am unable to fully give them my
attention I might ask then to possibly ask another coworker that knows the answer to
the question or tell them I will come find them when I am able to give them the attention
they need to succeed.
4. Bias is basically assumptions we have made about a person, topic, or task. In the
past I have made assumptions about people based of the information other people have
told me or how they presented themselves to me for the first time. A way I can avoid this
interaction is by putting those thoughts or assumptions to the side so I am able to work
with this person on a project or help them with their task so they are able to succeed in
their job.
5. People oriented listeners are interested in finding out the concern for others emotions
and interests. Action oriented listeners are interested in direct communication that is
used to negotiate a goal. Content oriented listeners are interested in intellectual
challenge and complex information to form opinions. Time oriented listening is brief
communication such as listening to seek interaction. The one I can most relate to is the
Chapter 3 worksheet
1. Hearing is the physical ability to detect sounds while listening requires you to
concentrate on verbal and nonverbal messages being sent to determine the
meaning.
2. External noise is what we hear in the outside like a baby crying or the clicking of a
pen while internal noise is what we “hear” in the inside like our thoughts going through
our head.
3. jargon
4. Bias
5. People oriented listeners
6. Hearing, understanding, remembering, interpreting, evaluating, and responding
7. Message overload
8. Critical listening
, 1. The difference between hearing and listening is that hearing is just recognizing there
is sound or someone is speaking to you without comprehending what they are saying or
what is going on. Listening is actually acknowledging the sounds or someone speaking
to you and paying attention to what they are speaking to you about.
2. External noise, internal noise, and controlling internal noise. The most common one
is controlling the internal noise to focus on the task at hand or conversation at hand.
3. If I am working on a task and a coworker comes up to me with a question. I would
pause what I am doing at that moment and give the coworker my undivided attention to
fully understand what they are needing help with. If I am unable to fully give them my
attention I might ask then to possibly ask another coworker that knows the answer to
the question or tell them I will come find them when I am able to give them the attention
they need to succeed.
4. Bias is basically assumptions we have made about a person, topic, or task. In the
past I have made assumptions about people based of the information other people have
told me or how they presented themselves to me for the first time. A way I can avoid this
interaction is by putting those thoughts or assumptions to the side so I am able to work
with this person on a project or help them with their task so they are able to succeed in
their job.
5. People oriented listeners are interested in finding out the concern for others emotions
and interests. Action oriented listeners are interested in direct communication that is
used to negotiate a goal. Content oriented listeners are interested in intellectual
challenge and complex information to form opinions. Time oriented listening is brief
communication such as listening to seek interaction. The one I can most relate to is the
