CLEET Phase 2 Exam Study Questions with Correct Detailed Answers 2025

What are the responsibilities of the security guard during or after an incident or offence? -Correct Answer Observe and report What could happen to you if you are convicted of impersonating a peace officer? -Correct Answer All of the above (fine, prison, license revocation) Whom do security guards represent? -Correct Answer Their employer and their employer's clients Public relations skills help you to effectively perform those duties which involve: -Correct Answer Other people Which of the following is a true statement about a security guard's relationship to the public or client employees? -Correct Answer Security officers enforce the client's rules, policies, and procedures Which of the following actions demonstrates good public relations? -Correct Answer Enforcing all rules, policies, and procedures without expressing personal opinions or disagreement Is rolling up a long sleeve shirt an acceptable adjustment to a uniform (if not authorized by your employer)? -Correct Answer No Maintaining a good physical appearance means? -Correct Answer Being well-groomed Maintaining a professional work area means: -Correct Answer Keeping desks and counters clean and organized How should you respond to people who try to use their friendship with you? -Correct Answer Be fair Which of the following words does not describe a guideline for communication with other people? -Correct Answer Aggressive How should you speak to communicate across language barriers? -Correct Answer Clearly and slowly Which of the following words does not represent a guideline for communicating across language barriers? -Correct Answer Shout How can you maintain your professionalism when communicating with the media? -Correct Answer Be pleasant at all times What is the proper response to answer questions from the media? -Correct Answer Refer media representatives to your supervisor In addition to being understanding when making a court appearance, you should also: -Correct Answer Be yourself What is one way of maintaining your credibility during a court appearance? -Correct Answer Projecting a professional image Should you hang up the telephone first? -Correct Answer No If you answer the telephone, and the person the caller wants cannot be reached, what should you do? -Correct Answer Explain the reason the person may not be reached When reporting an emergency over the telephone, you should: -Correct Answer Follow all directions given by the emergency dispatcher At what level should you speak when using a radio? -Correct Answer Just above normal conversation level Which of the following is commonly a responsibility for assisting the public? -Correct Answer Directing visitors/employees to various areas on the premises Which statement accurately describes the role of the security guard in quieting a dispute? -Correct Answer You are an outsider to the argument Two customers at your employer's store get your attention because of their tone of voice and because you can hear them from some distance away. As you approach the customers, you decide that they are in fact arguing over something. Other customers are staring at the two people who are arguing. What should be your first response? -Correct Answer Calmly explain that the dispute is disturbing others You are working as a security guard at the Happy Valley apartment complex. While at your post one evening at 6:45pm, you receive a telephone call from a resident of the complex about a very loud argument in Building C, Apartment 7. As you approach the apartment, you can hear the argument clearly. The husband answers the door after you have knocked twice. When the door finally opens, you can see past the husband's shoulder into the kitchen and notice that the womaninside is visibly shaken nd crying. what should you do? -Correct Answer Gently but firmly advise the participants to resolve their argument quietly