that become the basis for creating customer value, engagement, and relationships
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Customer insights
,Taking aggressive actions to affect forces in the environment
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Proactive response
strengths, weaknesses, opportunities, threats to a company
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SWOT analysis
The tendency to remember good points on brands they like
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Selective retention
The systematic design, collection, analysis, and reporting of data relevant to a company's
specific marketing situation
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, Marketing research
The process of building and maintaining a strategic fit between company
goals/capabilities and the changing market opportunities
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Strategic planning
Gathering primary data by asking questions to subjects
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Survey Research
A person's consistent evaluations or tendencies toward an idea/product
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Attitude
A process by which companies create value for customers and build strong relationships
in order to capture value from customers