1
Information Interview and Course Reflection
Capella University BUS4121:
Ethics in Healthcare
2
Introduction
This interview's purpose was to gain more profound insight into the ethical dilemmas
encountered by healthcare managers in the sector. It aimed to explore how they apply ethical
principles and strategic approaches to tackle these challenges. Maintaining ethical standards is
essential in the healthcare field. Ethics involves our moral values, encompassing our perception
of what is right and wrong, along with our convictions regarding the rights we possess and the
obligations we owe to others. Patients and staff depend on healthcare managers to make well-
informed choices and demonstrate sound judgment while complying with legal requirements.
Heath care Organization
I have selected an individual to interview who is employed in the business office. In her
role as the business office supervisor, she supervises the Medicare denial follow-up team,
oversees department operations, provides monthly feedback to employees on production
timeliness, generates reports for denials, identifies trends within the denials, opens tickets if there
, are issues, updates payors on team progress, approves adjustments/refunds, logs production time,
retrieves accounts for one-on-one meetings, attends weekly payor JOC meetings, focuses on key
areas for maximum impact, participates in RCM meetings to stay current on practices, attends
training sessions to guide the team with best practices, and reviews denial analysis reports to
pinpoint any recurring issues with specific payors or issues to address in JOC meetings.
Owensboro Health is dedicated to enhancing the well-being of our community members,
loved ones, and acquaintances. As a comprehensive healthcare system comprising three
hospitals, an expanding roster of healthcare professionals, and various facilities throughout the
Information Interview and Course Reflection
Capella University BUS4121:
Ethics in Healthcare
2
Introduction
This interview's purpose was to gain more profound insight into the ethical dilemmas
encountered by healthcare managers in the sector. It aimed to explore how they apply ethical
principles and strategic approaches to tackle these challenges. Maintaining ethical standards is
essential in the healthcare field. Ethics involves our moral values, encompassing our perception
of what is right and wrong, along with our convictions regarding the rights we possess and the
obligations we owe to others. Patients and staff depend on healthcare managers to make well-
informed choices and demonstrate sound judgment while complying with legal requirements.
Heath care Organization
I have selected an individual to interview who is employed in the business office. In her
role as the business office supervisor, she supervises the Medicare denial follow-up team,
oversees department operations, provides monthly feedback to employees on production
timeliness, generates reports for denials, identifies trends within the denials, opens tickets if there
, are issues, updates payors on team progress, approves adjustments/refunds, logs production time,
retrieves accounts for one-on-one meetings, attends weekly payor JOC meetings, focuses on key
areas for maximum impact, participates in RCM meetings to stay current on practices, attends
training sessions to guide the team with best practices, and reviews denial analysis reports to
pinpoint any recurring issues with specific payors or issues to address in JOC meetings.
Owensboro Health is dedicated to enhancing the well-being of our community members,
loved ones, and acquaintances. As a comprehensive healthcare system comprising three
hospitals, an expanding roster of healthcare professionals, and various facilities throughout the
