WGU D253 - TASK 2: Becoming an Effective Values-Based
Leader |Latest Update with Complete Solution
Name: Alex S-
Student ID: 000000
1. Introduce..yourself..as..the..new..customer..service..manager..to..your..team,..focusing..on..one
of..the..six..company..values..provided..in..the..scenario
Hello..Customer..Service..Team!..My..name..is..Alex..S-
,..and..I..will..be..your..new..customer..service..manager...I..am..honored..to..serve..as..your..new..v
alues-
based..leader...One..of..our..company..core..values,..respect,..is..central..to..how..I..lead...By..foste
ring..an..environment..with..respectful..interactions,..we..can..build..stronger..communication,..a..
culture..of..care,..and..appreciation..for..each..other’s..strengths...For..example,..in..my..previous..r
ole..as..an..Accounts..Receivable..Regional..Manager,..I..handled..challenging..calls..with..patien
ce..and..professionalism,..demonstrating..respect..even..in..tough..situations...I..look..forward..to..
working..together..to..embody..this..value..every..day.
2. Discuss..how..you..and..your..team..will..use..one..of..the..following..elements..of..s
elf-..awareness..in..your..daily..interactions:
My..customer..service..team..and..I,..as..their..customer..service..manager,..are..invested..in..cul
tivating..emotional..self-awareness..in..our..day-to-
day..interactions..while..in..the..workplace...We..must..comprehend..and..validate..our..own..rea
ctions,..as..well..as..those..of..our..peers..and..customers...For..instance,..I..will..promote..open..a
nd..constructive..discussions..about..emotional..awareness..during..team..forums...By..cultivati
ng..this..practice,..we..can..create..a..supportive..environment..where..everyone..is..heard..and..f
eels..at..ease..sharing..their..emotions...Within..our..organization,..these..interactions..help..us..
engage..more..effectively..with..our..diverse..customers,..showcasing..our..ability..to..interpret..
emotions..–
..both..in..others..and..within..one..another...Ultimately,..fostering..open..and..emotionally..awar
e..discussions..strengthens..our..team’s..ability..to..support..one..another,..prevents..potential..p
roblems,..and..heightens..our..capacity..to..identify..unique..customer..needs,..adapting..our..re
sponses..to..create..meaningful..connections.
3. Discuss..how..you..and..your..team..will..use..one..of..the..following..elements..of..s
elf-..management..in..your..daily..interactions:
My..customer..service..team..and..I..will..utilize..and..aim..to..promote..transparency..with
in..our..daily..interactions...Transparency..encourages..an..honest..working..environment..with.
.a..positive..culture...It..also..fosters..a..positive..response..that..leadership..can..be..trusted...As.
Leader |Latest Update with Complete Solution
Name: Alex S-
Student ID: 000000
1. Introduce..yourself..as..the..new..customer..service..manager..to..your..team,..focusing..on..one
of..the..six..company..values..provided..in..the..scenario
Hello..Customer..Service..Team!..My..name..is..Alex..S-
,..and..I..will..be..your..new..customer..service..manager...I..am..honored..to..serve..as..your..new..v
alues-
based..leader...One..of..our..company..core..values,..respect,..is..central..to..how..I..lead...By..foste
ring..an..environment..with..respectful..interactions,..we..can..build..stronger..communication,..a..
culture..of..care,..and..appreciation..for..each..other’s..strengths...For..example,..in..my..previous..r
ole..as..an..Accounts..Receivable..Regional..Manager,..I..handled..challenging..calls..with..patien
ce..and..professionalism,..demonstrating..respect..even..in..tough..situations...I..look..forward..to..
working..together..to..embody..this..value..every..day.
2. Discuss..how..you..and..your..team..will..use..one..of..the..following..elements..of..s
elf-..awareness..in..your..daily..interactions:
My..customer..service..team..and..I,..as..their..customer..service..manager,..are..invested..in..cul
tivating..emotional..self-awareness..in..our..day-to-
day..interactions..while..in..the..workplace...We..must..comprehend..and..validate..our..own..rea
ctions,..as..well..as..those..of..our..peers..and..customers...For..instance,..I..will..promote..open..a
nd..constructive..discussions..about..emotional..awareness..during..team..forums...By..cultivati
ng..this..practice,..we..can..create..a..supportive..environment..where..everyone..is..heard..and..f
eels..at..ease..sharing..their..emotions...Within..our..organization,..these..interactions..help..us..
engage..more..effectively..with..our..diverse..customers,..showcasing..our..ability..to..interpret..
emotions..–
..both..in..others..and..within..one..another...Ultimately,..fostering..open..and..emotionally..awar
e..discussions..strengthens..our..team’s..ability..to..support..one..another,..prevents..potential..p
roblems,..and..heightens..our..capacity..to..identify..unique..customer..needs,..adapting..our..re
sponses..to..create..meaningful..connections.
3. Discuss..how..you..and..your..team..will..use..one..of..the..following..elements..of..s
elf-..management..in..your..daily..interactions:
My..customer..service..team..and..I..will..utilize..and..aim..to..promote..transparency..with
in..our..daily..interactions...Transparency..encourages..an..honest..working..environment..with.
.a..positive..culture...It..also..fosters..a..positive..response..that..leadership..can..be..trusted...As.
