Questions and CORRECT Answers
What is quality care? - CORRECT ANSWER - providing for the pt's needs, helping,
positive outcomes, compassion
True or False: There are many sources of errors and not every error results in harm, but the
consequences of some errors are dire. - CORRECT ANSWER - TRUE
Sources of Errors - CORRECT ANSWER - not knowing or recognizing a pt's allergies
not documenting on time (double of meds)
name alert (2 Mrs. Jones on the same floor, 2 patients with first name John)
Who is the Joint Commission? - CORRECT ANSWER - independent, not-for-profit
organization a private entity
accredits and certifies more than 18,000 U.S. health care organizations and programs
recognized nationwide as a symbol of quality
How often are hospitals surveyed by the Joint Commission? - CORRECT ANSWER -
every 3yrs
If a hospital loses their accreditation, what else can be lost? - CORRECT ANSWER -
funding
Mission of the Joint Commission - CORRECT ANSWER - To continuously improve
health care for the public, in collaboration with other stakeholders, by evaluating health care
organizations and inspiring them to excel in providing safe and effective care of the highest
quality and value
What is a sentinel event? - CORRECT ANSWER - an unexpected occurrence involving
death or serious physical or psychological injury, or the risk thereof. Serious injury specifically