CPXP EXAM 2025/ QUESTIONS WITH 100%
CORRECT VERIFIED ANSWERS/GUARANTEED
SUCCESS/ ALREADY RATED A+
Affinity diagram - ANSWER Organizes a large number of ideas into their natural relationships.
This method taps a team's creativity and intuition.
Who created the affinity diagram and when? - ANSWER 1960s by Japanese anthropologist Jiro
Kawakita
Examples of when to use and affinity diagram - ANSWER 1) When you are confronted with many
facts or ideas in apparent chaos,
2) When issues seem too large and complex to grasp,
3) When group consensus is necessary.
What are typical situations to use affinity diagrams - ANSWER After a brainstorming exercise
and when analyzing verbal data (i.e. survey results)
Define Bias - ANSWER a tendency or inclination that results in judgment without question. Bias
refers to the mechanism of the brain that operates on associations. It's an automatic response.
It's a shortcut to interact with the world around us.
Explicit vs. implicit bias - ANSWER When a person is aware of their bias, it is called explicit bias;
when they aren't, it is called implicit
bias.
Complaint - ANSWER A concern voiced by a patient, or patient's representative about service,
care or treatment that can be resolved quickly by the staff present (less than 24 hours)
,When is a complaint considered resolved - ANSWER A complaint is considered resolved when
the patient is satisfied with the actions taken on his or her behalf
Culture - ANSWER The collective programming or wiring of the human mind acquired over time
that distinguishes the members of one human group from another through their behaviors that
include self-worth and esteem, thoughts, communication, action, values and beliefs and that
also guide decision making
Cultural Competency - ANSWER A set of congruent behaviors, attitudes and policies that come
together in a system, agency, or among professionals that enables effective work in cross-
cultural situations.
Cultural Sensitivity - ANSWER An individual is aware of cultural differences and takes the
required steps to recognize his/her own cultural values and biases.
Diplomacy - ANSWER the art or practice of creating alliances, agreements and means you have a
skill dealing with people
Descriptive Statistics - ANSWER Values that describe the characteristics of a sample or
population.
Direct Correlation - ANSWER A positive correlation where the values of both variables change in
the same direction.
Empathy - ANSWER The feeling that you understand and share another person's experiences
and emotions: the ability to share someone else's feelings
, Ethnography - ANSWER A form of qualitative research that allows a trained observer to observe
and document the experience. In healthcare, ethnography is becoming more commonplace as a
means to study the patient experience.
EBCD - ANSWER Experience Based Co-design - involves gathering experiences from patients and
staff through in-depth interviewing, observations and group discussions, identifying key "touch
points" (emotionally significant points) and assigning positive or negative feelings.
Who designed EBCD and why? - ANSWER NHS to develop simple solutions that offer patients a
better experience of treatment and care.
EBD - ANSWER Experience Based Design - Both a philosophy and set of methods focused on
understanding the experiences and emotions of those who are involved in receiving and
delivering health care services; striving to understand what people naturally feel and do. This
approach enables an understanding of the experience of health care from the patients,
caregivers and staff perspective. It is a method of designing better experiences for patients,
families and staff.
Frequency Distribution - ANSWER A method for illustrating the distribution of scores within
class intervals
Grievance - ANSWER ~ Written or verbal complaint
~ Not able to be resolved at time of complaint
~ Any concern presented in writing
~ Complaint regarding abuse, neglect, patient harm, or hospital compliance
Health literacy - ANSWER The degree to which individuals have the capacity to obtain, process,
and understand basic health information and services needed to make appropriate health
decisions
CORRECT VERIFIED ANSWERS/GUARANTEED
SUCCESS/ ALREADY RATED A+
Affinity diagram - ANSWER Organizes a large number of ideas into their natural relationships.
This method taps a team's creativity and intuition.
Who created the affinity diagram and when? - ANSWER 1960s by Japanese anthropologist Jiro
Kawakita
Examples of when to use and affinity diagram - ANSWER 1) When you are confronted with many
facts or ideas in apparent chaos,
2) When issues seem too large and complex to grasp,
3) When group consensus is necessary.
What are typical situations to use affinity diagrams - ANSWER After a brainstorming exercise
and when analyzing verbal data (i.e. survey results)
Define Bias - ANSWER a tendency or inclination that results in judgment without question. Bias
refers to the mechanism of the brain that operates on associations. It's an automatic response.
It's a shortcut to interact with the world around us.
Explicit vs. implicit bias - ANSWER When a person is aware of their bias, it is called explicit bias;
when they aren't, it is called implicit
bias.
Complaint - ANSWER A concern voiced by a patient, or patient's representative about service,
care or treatment that can be resolved quickly by the staff present (less than 24 hours)
,When is a complaint considered resolved - ANSWER A complaint is considered resolved when
the patient is satisfied with the actions taken on his or her behalf
Culture - ANSWER The collective programming or wiring of the human mind acquired over time
that distinguishes the members of one human group from another through their behaviors that
include self-worth and esteem, thoughts, communication, action, values and beliefs and that
also guide decision making
Cultural Competency - ANSWER A set of congruent behaviors, attitudes and policies that come
together in a system, agency, or among professionals that enables effective work in cross-
cultural situations.
Cultural Sensitivity - ANSWER An individual is aware of cultural differences and takes the
required steps to recognize his/her own cultural values and biases.
Diplomacy - ANSWER the art or practice of creating alliances, agreements and means you have a
skill dealing with people
Descriptive Statistics - ANSWER Values that describe the characteristics of a sample or
population.
Direct Correlation - ANSWER A positive correlation where the values of both variables change in
the same direction.
Empathy - ANSWER The feeling that you understand and share another person's experiences
and emotions: the ability to share someone else's feelings
, Ethnography - ANSWER A form of qualitative research that allows a trained observer to observe
and document the experience. In healthcare, ethnography is becoming more commonplace as a
means to study the patient experience.
EBCD - ANSWER Experience Based Co-design - involves gathering experiences from patients and
staff through in-depth interviewing, observations and group discussions, identifying key "touch
points" (emotionally significant points) and assigning positive or negative feelings.
Who designed EBCD and why? - ANSWER NHS to develop simple solutions that offer patients a
better experience of treatment and care.
EBD - ANSWER Experience Based Design - Both a philosophy and set of methods focused on
understanding the experiences and emotions of those who are involved in receiving and
delivering health care services; striving to understand what people naturally feel and do. This
approach enables an understanding of the experience of health care from the patients,
caregivers and staff perspective. It is a method of designing better experiences for patients,
families and staff.
Frequency Distribution - ANSWER A method for illustrating the distribution of scores within
class intervals
Grievance - ANSWER ~ Written or verbal complaint
~ Not able to be resolved at time of complaint
~ Any concern presented in writing
~ Complaint regarding abuse, neglect, patient harm, or hospital compliance
Health literacy - ANSWER The degree to which individuals have the capacity to obtain, process,
and understand basic health information and services needed to make appropriate health
decisions
