ISO 9001 TEST QUESTIONS WITH 100% VERIFIED ANSWERS
ISO 9001 is a standard that defines the technical details for process control, e.g., what kind
of measuring devices should be used in the production process. - -false
Why is the Planning section described before the Operation section in the standard? -
-In order to have efficient operations, you need to plan them ahead
The seven quality management principles were chosen because they can be used to
enhance company image and improve marketing operations. - -False
A Quality Management System, or QMS, is a systematic approach for improving the profit of
the company. - -False
Choose which of the following activities are parts of the Plan phase:
1.Addressing risks and opportunities
2.Conduct the internal audit
3.Setting quality objectives
4.Document the Quality Policy
5.Implementing improvements - -1. Addressing risks and opportunities
3. Setting quality objectives
4. Document the Quality Policy
The project manager, as one of the basic roles in the QMS implementation process, has the
following characteristics:
1.Provides relevant resources
2.Coordinates the project for implementation of ISO 9001
3.Conducts the internal audit
,4.Often is also the Management Representative - -2.Coordinates the project for
implementation of ISO 9001
4.Often is also the Management Representative
How do you decide which policies and procedures to document?
1.It is a management decision; whatever top management decides will be documented
2.Check whether is it required by ISO 9001
3.Check how important the process is to you, and how complex it is
4.It depends on how many locations the company operates - -2.Check whether is it
required by ISO 9001
3.Check how important the process is to you, and how complex it is
What are the most significant benefits of implementing a Quality Management System
based on ISO 9001 in your organization?
1.Improving customer satisfaction
2.Improving the manufacturing capabilities
3.Creating a continual improvement culture
4.Lowering expenses
5.Guaranteed growth of your company
6.Organizing your company
7.Marketing edge - -1.Improving customer satisfaction
3.Creating a continual improvement culture
4.Lowering expenses
6.Organizing your company
7.Marketing edge
,The Plan phase includes activities such as understanding the context of the organization,
defining the scope, and defining the quality policy: - -true
The following roles are common in the QMS implementation process:
1.Project team
2.Project accountant
3.Top management
4.Project manager
5.Project evaluator - -1.Project team
3.Top management
4.Project manager
Improvement of customer satisfaction is one of the main benefits of implementing ISO
9001: - -True
Which of these documents are mandatory according to ISO 9001?
1.Scope of the QMS
2.Internal audit plan
3.Internal audit program - -1.Scope of the QMS
3.Internal audit program
The QMS consists of which of the following elements?
1.Policies
2.Procedures
3.Laws and regulations
4.Preventive actions
, 5.Corrective actions controls - -1.Policies
2.Procedures
5.Corrective actions controls
Match which of the following statements represent external issues:
1.Organizational culture
2.Cultural environment
3.The structure of the company
4.The competition of the company
5.The political situation in the country where the company operates - -2. Cultural
environment
4. The competition of the company
5. The political situation in the country where the company operates
Match each of the following interested parties with its requirements:
A. A company that buys your services
B. Consumer associations
C. Legal authorities
1.Enhancing the company public image
2.Compliance with appropriate laws
3.Fulfillment of contractual requirements - -A3
B1
C2
ISO 9001 is a standard that defines the technical details for process control, e.g., what kind
of measuring devices should be used in the production process. - -false
Why is the Planning section described before the Operation section in the standard? -
-In order to have efficient operations, you need to plan them ahead
The seven quality management principles were chosen because they can be used to
enhance company image and improve marketing operations. - -False
A Quality Management System, or QMS, is a systematic approach for improving the profit of
the company. - -False
Choose which of the following activities are parts of the Plan phase:
1.Addressing risks and opportunities
2.Conduct the internal audit
3.Setting quality objectives
4.Document the Quality Policy
5.Implementing improvements - -1. Addressing risks and opportunities
3. Setting quality objectives
4. Document the Quality Policy
The project manager, as one of the basic roles in the QMS implementation process, has the
following characteristics:
1.Provides relevant resources
2.Coordinates the project for implementation of ISO 9001
3.Conducts the internal audit
,4.Often is also the Management Representative - -2.Coordinates the project for
implementation of ISO 9001
4.Often is also the Management Representative
How do you decide which policies and procedures to document?
1.It is a management decision; whatever top management decides will be documented
2.Check whether is it required by ISO 9001
3.Check how important the process is to you, and how complex it is
4.It depends on how many locations the company operates - -2.Check whether is it
required by ISO 9001
3.Check how important the process is to you, and how complex it is
What are the most significant benefits of implementing a Quality Management System
based on ISO 9001 in your organization?
1.Improving customer satisfaction
2.Improving the manufacturing capabilities
3.Creating a continual improvement culture
4.Lowering expenses
5.Guaranteed growth of your company
6.Organizing your company
7.Marketing edge - -1.Improving customer satisfaction
3.Creating a continual improvement culture
4.Lowering expenses
6.Organizing your company
7.Marketing edge
,The Plan phase includes activities such as understanding the context of the organization,
defining the scope, and defining the quality policy: - -true
The following roles are common in the QMS implementation process:
1.Project team
2.Project accountant
3.Top management
4.Project manager
5.Project evaluator - -1.Project team
3.Top management
4.Project manager
Improvement of customer satisfaction is one of the main benefits of implementing ISO
9001: - -True
Which of these documents are mandatory according to ISO 9001?
1.Scope of the QMS
2.Internal audit plan
3.Internal audit program - -1.Scope of the QMS
3.Internal audit program
The QMS consists of which of the following elements?
1.Policies
2.Procedures
3.Laws and regulations
4.Preventive actions
, 5.Corrective actions controls - -1.Policies
2.Procedures
5.Corrective actions controls
Match which of the following statements represent external issues:
1.Organizational culture
2.Cultural environment
3.The structure of the company
4.The competition of the company
5.The political situation in the country where the company operates - -2. Cultural
environment
4. The competition of the company
5. The political situation in the country where the company operates
Match each of the following interested parties with its requirements:
A. A company that buys your services
B. Consumer associations
C. Legal authorities
1.Enhancing the company public image
2.Compliance with appropriate laws
3.Fulfillment of contractual requirements - -A3
B1
C2
