Dell Client Foundations 2024 QUESTIONS AND ANSWERS EXAM -
ACTUAL EXAM WITH A STUDY GUIDE AND PRACTICE EXAM |
GUARANTEED PASS | LATEST UPDATE
Which of the following are the Pre-boot system diagnostics? (Select 2) - CORRECT
ANSWER SupportAssist | On-board Diagnostics & ePSA
You replaced the system board of a Latitude 7530. Which method can you use to
enter the laptop's service tag? - CORRECT ANSWER Input the service tag in the
Service Menu (SMMM).
How should the technicians handle the PCBs while dismantling or repackaging
them? - CORRECT ANSWER From the edges/sides only without touching any
other area.
For Vostro 5890, under which option of the BIOS Setup Utility can one find the
'BIOS Recovery from Hard Drive' option? - CORRECT ANSWER Update, Recovery
You are at the customer's place to service XPS 9315 system board. Which digit
represents the series of the laptop in the model's name? - CORRECT ANSWER 9
Which of the following statements are true about Latitude Self-Heal recovery?
(Select 3) - CORRECT ANSWER 1-Self-heal can be used to recover from a no POST
/ no Power / no Video situation.
2-Self-heal can only be initiated when the coin cell battery & primary battery are
not connected to the system.
3-When self-heal is triggered, system will auto power-on with a blank screen,
reboots a couple of times (watch for the LED lights, Power, Wi-Fi, HDD Etc....
,Customer's desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the
service call. Which section under the service manual will help you get the
information about the Diagnostic LED behavior? - CORRECT ANSWER
Troubleshooting
BIOS Recovery from Hard Drive option can be disabled in ____________. -
CORRECT ANSWER BIOS
You are fixing a computer running on Windows 10 or later and it is not booting.
Which BIOS settings will you change? (Select 2) - CORRECT ANSWER Change Boot
Mode to UEFI
Enable Secure Boot
The BIOS Recovery (via HDD) does not support recovery from _________ and
______. (Select 2) - CORRECT ANSWER Hard Disk Drive with password set &
Encrypted Hard Drive
Identify the statement that is TRUE about Intel Optane Memory? - CORRECT
ANSWER It is a system acceleration solution for 7th Gen (or newer) Intel Core-I
processor and Chipset platforms.
Which of these are a part of the recommended practices while attending service
calls? (Select 2) - CORRECT ANSWER 1- Hard drive/SSD failures can be confirmed
by running ePSA or SupportAssist | Onboard Diagnostics Quick Test.
2- Whenever possible, swap with a good known part to test functionality.
When would you run the RMA Shim tool on a Chromebook? - CORRECT ANSWER
In the event of system board replacement.
What should a user do to preserve BIOS settings before recovering the system? -
CORRECT ANSWER Set the "Reset NVRAM" option to "Disabled" before starting
the recovery process.
, Which is the easiest way to verify the functionality of motherboard during memory
failure? - CORRECT ANSWER By removing the memory module.
If you are attending a service call and see faint white lines on the screen, which
process will you initiate? - CORRECT ANSWER LCD BIST
How do you perform a Latitude Self-Heal Recovery? - CORRECT ANSWER Unplug
the AC adapter & remove primary battery --> Disconnect coin-cell (CMOS) battery -
-> Release the flea power --> Plug-in the AC adapter.
What is the status of the power LED when a motherboard failure has occurred in
Vostro 3710? - CORRECT ANSWER Amber, white (2, 6)
Identify the architecture of the Vostro 3520 that is assigned to you for a service
call. - CORRECT ANSWER Intel.
Select the values required for online validation of an error code received during
the pre-boot system diagnostics test. (Select 3) - CORRECT ANSWER Service Tag
Error Code
Validation code
Which of the following is true about Pre-Boot System Diagnostics? (Select 3) -
CORRECT ANSWER 1- Pre-boot system Diagnostics tests your hardware without
using the operating system.
2-The diagnostics go through every detected hardware component and notifies the
user of any errors.
3-When BIOS detects an abnormal condition on the boot, it automatically runs the
Pre-Boot System Diagnostics tests.
What is BIOS Auto-Recovery? - CORRECT ANSWER BIOS Auto-Recovery is an
automatic recovery process occurring if BIOS image integrity has failed while
booting, provided the BIOS Auto-Recovery feature from hard drive is enabled in
BIOS.
Which of these is a probable point of failure when troubleshooting monitor issues?
(Select 2) - CORRECT ANSWER Cables
Monitor
ACTUAL EXAM WITH A STUDY GUIDE AND PRACTICE EXAM |
GUARANTEED PASS | LATEST UPDATE
Which of the following are the Pre-boot system diagnostics? (Select 2) - CORRECT
ANSWER SupportAssist | On-board Diagnostics & ePSA
You replaced the system board of a Latitude 7530. Which method can you use to
enter the laptop's service tag? - CORRECT ANSWER Input the service tag in the
Service Menu (SMMM).
How should the technicians handle the PCBs while dismantling or repackaging
them? - CORRECT ANSWER From the edges/sides only without touching any
other area.
For Vostro 5890, under which option of the BIOS Setup Utility can one find the
'BIOS Recovery from Hard Drive' option? - CORRECT ANSWER Update, Recovery
You are at the customer's place to service XPS 9315 system board. Which digit
represents the series of the laptop in the model's name? - CORRECT ANSWER 9
Which of the following statements are true about Latitude Self-Heal recovery?
(Select 3) - CORRECT ANSWER 1-Self-heal can be used to recover from a no POST
/ no Power / no Video situation.
2-Self-heal can only be initiated when the coin cell battery & primary battery are
not connected to the system.
3-When self-heal is triggered, system will auto power-on with a blank screen,
reboots a couple of times (watch for the LED lights, Power, Wi-Fi, HDD Etc....
,Customer's desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the
service call. Which section under the service manual will help you get the
information about the Diagnostic LED behavior? - CORRECT ANSWER
Troubleshooting
BIOS Recovery from Hard Drive option can be disabled in ____________. -
CORRECT ANSWER BIOS
You are fixing a computer running on Windows 10 or later and it is not booting.
Which BIOS settings will you change? (Select 2) - CORRECT ANSWER Change Boot
Mode to UEFI
Enable Secure Boot
The BIOS Recovery (via HDD) does not support recovery from _________ and
______. (Select 2) - CORRECT ANSWER Hard Disk Drive with password set &
Encrypted Hard Drive
Identify the statement that is TRUE about Intel Optane Memory? - CORRECT
ANSWER It is a system acceleration solution for 7th Gen (or newer) Intel Core-I
processor and Chipset platforms.
Which of these are a part of the recommended practices while attending service
calls? (Select 2) - CORRECT ANSWER 1- Hard drive/SSD failures can be confirmed
by running ePSA or SupportAssist | Onboard Diagnostics Quick Test.
2- Whenever possible, swap with a good known part to test functionality.
When would you run the RMA Shim tool on a Chromebook? - CORRECT ANSWER
In the event of system board replacement.
What should a user do to preserve BIOS settings before recovering the system? -
CORRECT ANSWER Set the "Reset NVRAM" option to "Disabled" before starting
the recovery process.
, Which is the easiest way to verify the functionality of motherboard during memory
failure? - CORRECT ANSWER By removing the memory module.
If you are attending a service call and see faint white lines on the screen, which
process will you initiate? - CORRECT ANSWER LCD BIST
How do you perform a Latitude Self-Heal Recovery? - CORRECT ANSWER Unplug
the AC adapter & remove primary battery --> Disconnect coin-cell (CMOS) battery -
-> Release the flea power --> Plug-in the AC adapter.
What is the status of the power LED when a motherboard failure has occurred in
Vostro 3710? - CORRECT ANSWER Amber, white (2, 6)
Identify the architecture of the Vostro 3520 that is assigned to you for a service
call. - CORRECT ANSWER Intel.
Select the values required for online validation of an error code received during
the pre-boot system diagnostics test. (Select 3) - CORRECT ANSWER Service Tag
Error Code
Validation code
Which of the following is true about Pre-Boot System Diagnostics? (Select 3) -
CORRECT ANSWER 1- Pre-boot system Diagnostics tests your hardware without
using the operating system.
2-The diagnostics go through every detected hardware component and notifies the
user of any errors.
3-When BIOS detects an abnormal condition on the boot, it automatically runs the
Pre-Boot System Diagnostics tests.
What is BIOS Auto-Recovery? - CORRECT ANSWER BIOS Auto-Recovery is an
automatic recovery process occurring if BIOS image integrity has failed while
booting, provided the BIOS Auto-Recovery feature from hard drive is enabled in
BIOS.
Which of these is a probable point of failure when troubleshooting monitor issues?
(Select 2) - CORRECT ANSWER Cables
Monitor
