APCO CTO 6 - ALL Quizzes/Final
Questions With Quality Answers || A+
Graded
__________ are designed to give CTOs specific rubrics to objectively evaluate a
trainee's behavior and performance. - Correct Answer Standardized Evaluation
Guidelines (SEG)
__________ are used to provide an "at-a-glance" overview of a trainee's overall
progress and performance by using DORs as the source document. - Correct Answer
Trainee Tracking Sheet
__________ contains a comprehensive and standardized document (agency-specific)
containing all the tasks and competencies involved in the specific jobs being taught. -
Correct Answer Trainee Task List
__________ is a form used by CTOs to detail training activities and evaluate trainee
performance with objective comments following standard evaluation guidelines. -
Correct Answer Daily Observation Report (DOR)
__________ is a results-based and systematic approach, focusing on developing
trainees to achieve performance goals specific to their duties and responsibilities. -
Correct Answer Performance-Based Training
According to the text, to help the trainee derive experiences in all service demands and
working conditions, it is recommended that the trainee is __________. - Correct Answer
put on rotation schedule of assignment to different shifts covering all days of the week.
According to the text, which of the following is a benefit of standardized training? -
Correct Answer All of the above
According to the text, which of the following is NOT listed as a role of the CTO? -
Correct Answer Director
Beyond the required daily evaluations conducted by CTOs of the trainee, there should
be an evaluation of the __________ and the __________ completed by trainees. -
Correct Answer CTO, CTO Program
The nationwide recognition of the success of the San Jose's __________ led the way to
development of the Communications Training Officer (CTO) Training Program. - Correct
Answer Field Training Officer (FTO) Program
__________ are in the best position to observe training operations and activities
collectively from an outside viewpoint. - Correct Answer CTO Coordinators
, __________ for the CTO program should include any written or multimedia records that
illustrate the activities involving a given trainee as well as any written communications
regarding said trainee. - Correct Answer Documentation
According to the text, equal emphasis on __________, __________, and __________
in a CTO program helps maintain a balanced system. - Correct Answer training,
evaluation, documentation
According to the text, which of the following is a core component of the CTO program? -
Correct Answer on-the-job training
Since on-the-job testing consists of practical application, it never mirrors some of the
components in the academic phase. - Correct Answer False
The result of final evaluation, or the evaluation only phase, can result in a
recommendation of: - Correct Answer Any of the above
Trainees should never work a position alone and should not be separated from the CTO
until the appropriate training cycle is completed. - Correct Answer True
__________ motivators are internally driven, while __________ are tangible rewards. -
Correct Answer Intrinsic, Extrinsic
__________ refers to the situation in which the communication occurs. - Correct
Answer Context
According to the text, which of the following is NOT a tip for active listening? - Correct
Answer Offer counterarguments
Active __________ involves demonstrating an interest and understanding in what is
being said through staying focused, asking questions, listening for the main point, and
comprehending the rationale behind what is being said. - Correct Answer listening
Because the CTO is training the telecommunicator on a brand new position, their past
experience is irrelevant to current training. - Correct Answer False
Communication can be categorized as __________, __________, and __________. -
Correct Answer verbal, nonverbal, paraverbal
Effective counseling should result in: - Correct Answer All of the above
In the communication cycle the only thing that matters is that the message was
delivered to the receiver, feedback from the receiver is not required. - Correct Answer
False
Questions With Quality Answers || A+
Graded
__________ are designed to give CTOs specific rubrics to objectively evaluate a
trainee's behavior and performance. - Correct Answer Standardized Evaluation
Guidelines (SEG)
__________ are used to provide an "at-a-glance" overview of a trainee's overall
progress and performance by using DORs as the source document. - Correct Answer
Trainee Tracking Sheet
__________ contains a comprehensive and standardized document (agency-specific)
containing all the tasks and competencies involved in the specific jobs being taught. -
Correct Answer Trainee Task List
__________ is a form used by CTOs to detail training activities and evaluate trainee
performance with objective comments following standard evaluation guidelines. -
Correct Answer Daily Observation Report (DOR)
__________ is a results-based and systematic approach, focusing on developing
trainees to achieve performance goals specific to their duties and responsibilities. -
Correct Answer Performance-Based Training
According to the text, to help the trainee derive experiences in all service demands and
working conditions, it is recommended that the trainee is __________. - Correct Answer
put on rotation schedule of assignment to different shifts covering all days of the week.
According to the text, which of the following is a benefit of standardized training? -
Correct Answer All of the above
According to the text, which of the following is NOT listed as a role of the CTO? -
Correct Answer Director
Beyond the required daily evaluations conducted by CTOs of the trainee, there should
be an evaluation of the __________ and the __________ completed by trainees. -
Correct Answer CTO, CTO Program
The nationwide recognition of the success of the San Jose's __________ led the way to
development of the Communications Training Officer (CTO) Training Program. - Correct
Answer Field Training Officer (FTO) Program
__________ are in the best position to observe training operations and activities
collectively from an outside viewpoint. - Correct Answer CTO Coordinators
, __________ for the CTO program should include any written or multimedia records that
illustrate the activities involving a given trainee as well as any written communications
regarding said trainee. - Correct Answer Documentation
According to the text, equal emphasis on __________, __________, and __________
in a CTO program helps maintain a balanced system. - Correct Answer training,
evaluation, documentation
According to the text, which of the following is a core component of the CTO program? -
Correct Answer on-the-job training
Since on-the-job testing consists of practical application, it never mirrors some of the
components in the academic phase. - Correct Answer False
The result of final evaluation, or the evaluation only phase, can result in a
recommendation of: - Correct Answer Any of the above
Trainees should never work a position alone and should not be separated from the CTO
until the appropriate training cycle is completed. - Correct Answer True
__________ motivators are internally driven, while __________ are tangible rewards. -
Correct Answer Intrinsic, Extrinsic
__________ refers to the situation in which the communication occurs. - Correct
Answer Context
According to the text, which of the following is NOT a tip for active listening? - Correct
Answer Offer counterarguments
Active __________ involves demonstrating an interest and understanding in what is
being said through staying focused, asking questions, listening for the main point, and
comprehending the rationale behind what is being said. - Correct Answer listening
Because the CTO is training the telecommunicator on a brand new position, their past
experience is irrelevant to current training. - Correct Answer False
Communication can be categorized as __________, __________, and __________. -
Correct Answer verbal, nonverbal, paraverbal
Effective counseling should result in: - Correct Answer All of the above
In the communication cycle the only thing that matters is that the message was
delivered to the receiver, feedback from the receiver is not required. - Correct Answer
False
