HSC300 Final Exam Questions And Answers

What is Social support? - ANS Behaviors that communicate to an individual that he or she is valued and cared for by others What is a buffering hypothesis? - ANS Holds that social support, creates a buffer between the stressful experience and feeling overwhelmed or helpless. What is the direct-effect model? - ANS proposes that social support is beneficial, even when we are not encountering a stressor What is Coping? - ANS The process of managing stressful situations What is Health self-efficacy? - ANS Belief that one can manage their health successfully What is Locus of control (internal)? - ANS Belief that you control your own destiny What is Locus of control (external)? - ANS Events are controlled mostly by outside forces What is Dialectics? - ANS The ongoing tension between coexisting but contradictory constructs What is a crisis? - ANS An occurrence that exceeds a persons normal coping ability. What is normalcy? - ANS The sense that things are comfortable, predictable and familiar What is over support? - ANS excessive and unnecessary help What is Palliative care? - ANS Specialized medical care for people with serious, terminal illnesses provided for the purpose of relieving symptoms, pain and stress What is Advanced Care Directives - ANS Describes the type of care to be permitted, or withhheld, at the wishes of the patient if he/she becomes to ill to communicate What is action-facilitating? - ANS performing tasks and collecting information What is Nurturing? - ANS building self-esteem, acknowledging and expressing emotions and providing companionship What are the five ways that you can be a supportive listener? - ANS -Focus on the other person -Remain neutral -concentrate on feelings, rather than the even/crisis -legitimize the other persons emotions -summarize what you hear What are Support Groups? - ANS Made up of people with similar concerns who meet regularly to discuss their feelings and experiences. What are the 4 ways animals can help with coping? - ANS -Stress relief -Break from boredom -Inspiration -Health Benefits like reduces anxiety, blood pressure and recovery time What is EHealth? - ANS The use of technology to transcend the geographical distance in promoting good health What is MHealth? - ANS The use of devices such as mobile phones and tablets as well as apps What is Telehealth? - ANS Utilizes technology to facilitate long-distance health care, education, administrative work and disaster responses What is Telemedicine? - ANS A subset of Telehealth, that specifically offers clinical services to patients at a distance, usually through the use of teleconference exams and shared diagnostic data What is EPatients? - ANS People with illness seeking information or help from the internet to make informed health decisions. What is Information Sufficiency Threshold? - ANS People tend to seek out information to help them cope and understand their conditon Social Networking Theory (Strong Ties) - ANS People whose social networks closely overlap ours Social Networking Theory (Weak Ties) - ANS People whose social networks do not overlap much with ours. What are the 3 advantages of using online information? - ANS -Rich array of information -Practical Advice -Social Support What are the four disadvantages of using online information? - ANS -Unreliable information -Conflicting information -Overwhelming amounts of information -Digital Divide What are the three advantages of telehealth? - ANS -access -equity -quality and cost-effectiveness What are the six disadvantages to Telehealth? - ANS -scheduling changes -liability -threats to privacy -unorganized information -compensation for concerns -restricted communication that replaces face to face communication What is the degree requirement for healthcare administrators? - ANS -A masters degree What are the three factors that are changing the way health care is provided in the U.S. - ANS -Enhancing Health Care Experiences -Improving Community Health -Controlling Costs What are the three ways we can improve patient satisfaction? - ANS -Making the admissions process easier, or allowing admission paperwork to be completed in advance -Authorizing employees to reimburse patients for lost items during hospital stay -Awarding gift cards and other incentives as needed What are the two ways we can control costs? - ANS -Sharing resources (lowers operating costs and increases competition) -Boosting Efficiency (rethinks processes that wastes time and money) What is the six stigma? - ANS Process that analyzes each stage in a workplace routine, time, how long it takes and then consider various outcomes. What is the degree requirement for HR - ANS minimum is a bachelors degree What are the three ways that Human Resources can build great teams? - ANS -Hire carefully -Teach cultures and values -Continually recruit internal talent What is Marketing? - ANS Includes promoting the business and profitability-but also interaction with stakeholders and addressing their role in business development