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Values Based Leadership Task 1
Mark Castillo
Student ID: 012604329
04/04/2025
A. Top..five..signature..strengths:
1. Honesty
2. Spirituality
3. Forgiveness
4. Curiosity
5. Bravery
1. Describe..an..experience..in..which..you..used..one..of..your..five..signature..strengths..(
i.e.,..the..first..five)..from..the..survey..results..to..overcome..a..challenge.
- Bravery:..When..I..was..in..junior..high..school,..I..had..to..walk..to..school..(and..back),..but
..the..route..to..school..I..took..every..day..was..not..for..the..faint-
hearted...The..only..route..to..school..was..traveling..through..a..ditch..under..the..freewa
y...Each..morning..was..a..surprise..because..there..were..always..homeless..people,..drug
..addicts,..and/or..taggers..in..the..ditch..and..there..were..always..rumors..about..kids..be
ing..assaulted..and/or..harassed..by..them...Sometimes,..when..it..rained,..the..water..wo
uld..be..up..to..our..waist,..yet..we..still..had..to..travel..through..and..on..top..of..that,..coy
otes..and..raccoons..were..living..in..the..ditch...Every..day..I..had..to..be..brave..and..expe
ct..the..unexpected..when..traveling..to..school.
a.
Explain..how..you..could..apply..the..strength..identified..in..part..A1..as..a..valu
es-
..based..leader..in..your..new..position..as..the..customer..service..manager..from.
.the..scenario.
- In..my..new..position..as..customer..service..manager..(having..no..prior..customer..serv
ice..experience)..I’d..have..to..use..my..bravery..in..managing..the..day-to-
day..operations..and..leadership..of..a..manager...My..bravery..would..encourage..me..
to..jump..right..in..the..middle..of..a..problem,..such..as..dealing..with..an..angry..custo