Test Bank For Process Quality 2nd Edition All Chapters - 9780136424703.pdf

TestgBankg&gInstructor’sgSolutionsgManual
togaccompany


QUALITY MANAGEMENT
g


for Organizational Excellence
g g




Seventh Edition
g




DavidgL.gGoetschgStanle
ygB.gDavis




UppergSaddlegRiver,gNewgJerse
ygColumbus,gOhio

,Copyrightg ©g 2013,g2010gbygPearsongEducation,gInc.,gUppergSaddlegRiver,gNewgJerseyg07458.
PearsongPrenticegHall.gAllgrightsgreserved.gPrintedgingthegUnitedgStatesgofgAmerica.gThisgpublicationgisgprotectedgbygC
opyrightgandgpermissiongshouldgbegobtainedgfromgthegpublishergpriorgtoganygprohibitedgreproduction,gstoragegingagretri
evalgsystem,gorgtransmissionginganygformgorgbyganygmeans,gelectronic,gmechanical,gphotocopying,grecording,gorglikewi
se.gForginformationgregardinggpermission(s),gwritegto:gRightsgandgPermissionsgDepartment.

PearsongPrenticegHall™g isgagtrademarkgofgPearsongEducation,gInc.
Pearson®gisgagregisteredgtrademarkgofgPearsongplc
PrenticegHall®gisgagregisteredgtrademarkgofgPearsongEducation,gInc.


InstructorsgofgclassesgusinggGoetschg&gDavis’,gQualitygManagementgforgOrganizationalgExcellence,g7thgedition,gmaygr
eproducegmaterialgfromgtheginstructor’sgmanualgforgclassroomguse.


10g 9g 8g 7g 6g 5g 4g 3g 2g 1




ISBN-13:g g 978-0-13-255900-3
ISBN-10: 0-13-255900-5

, TablegofgContents
TestgBank
Chapterg1.................................................................................................................................... 4
Chapterg2.................................................................................................................................... 6
Chapterg3.................................................................................................................................... 8
Chapterg4.................................................................................................................................... 10
Chapterg5.................................................................................................................................... 12
Chapterg6.................................................................................................................................... 14
Chapterg7.................................................................................................................................... 16
Chapterg8.................................................................................................................................... 18
Chapterg9.................................................................................................................................... 20
Chapterg10. .................................................................................................................................. 22
Chapterg11. .................................................................................................................................. 24
Chapterg12. .................................................................................................................................. 26
Chapterg13. .................................................................................................................................. 28
Chapterg14. .................................................................................................................................. 30
Chapterg15. .................................................................................................................................. 32
Chapterg16. .................................................................................................................................. 34
Chapterg17. .................................................................................................................................. 36
Chapterg18. .................................................................................................................................. 38
Chapterg19. .................................................................................................................................. 40
Chapterg20. .................................................................................................................................. 42
Chapterg21. .................................................................................................................................. 44
Chapterg22. .................................................................................................................................. 46
AnswersgtogReviewgQuestions
Chapterg1.................................................................................................................................... 48
Chapterg2.................................................................................................................................... 53
Chapterg3.................................................................................................................................... 56
Chapterg4.................................................................................................................................... 58
Chapterg5.................................................................................................................................... 61
Chapterg6.................................................................................................................................... 67
Chapterg7.................................................................................................................................... 72
Chapterg8.................................................................................................................................... 76
Chapterg9.................................................................................................................................... 80
Chapterg10. ................................................................................................................................. 86
Chapterg11. ................................................................................................................................. 89
Chapterg12. ................................................................................................................................. 97
Chapterg13. ................................................................................................................................. 104
Chapterg14. ................................................................................................................................. 106
Chapterg15. ................................................................................................................................. 108
Chapterg16. ................................................................................................................................. 112
Chapterg17. ................................................................................................................................. 118
Chapterg18. ................................................................................................................................. 121
Chapterg19. ................................................................................................................................. 124
Chapterg20. ................................................................................................................................. 130
Chapterg21. ................................................................................................................................. 134
Chapterg22. ................................................................................................................................. 139

TransparencygMasters ............................................................................................................. 143

, TEST BANK g



ChaptergOne

THEgTOTALgQUALITYgAPPROACHgTOgQUALITYgMANAG
EMENT
TRUE/FALSE:gPlacegTgorgFgingthegspacegprovidedgtogthegleftgofgthegstatement.

1.g Qualitygdealsgnotgonlygproductsgandgservicesgbutgalsogincludesgpeople,gprocesses,gan
dgenvironments.

2.g JosephgM.gJurangisgbestgknowngforgthegSevengDeadlygDiseases.

3.g Today’sgconsumersgdefinegqualitygasgbeinggflawlessgandghavinggallgofgthegattributesgthe
ygwantgingjustgthegwaygtheygwantgthem.

4.g AccordinggtogthegThree-
LeggedgStoolgofgTotalgQuality,gthegseatgofgthegstoolgisgcustomergfocus.

5.g Qualitygmanagementghasgogfuturegingtheg21stgcentury.

6.g Peakgperformancegisgessentialgtogorganizationsgthatgoperategingaggloballygcompetitiv
egenvironment.


MULTIPLEgCHOICE:gCirclegtheglettergbeforegthegcorrectganswergingeachgofgthegfollowinggque
stions.

1. Thegtotalgqualitygapproachghasgwhichgofgthegfollowinggcharacteristics?
A. Teamwork
B. Obsessiongwithgquantity
C. Confusiongandgpoorgleadership
D. Onegemployeegingcharge

2. Customersgwantgangexcellentgproductgorgservicegfromgangorganizationgthatgalsogprovides:
A. ThegDeminggCycle
B. Quickgfixes
C. Reliablegdeliverygandgaftergpurchasegsupport
D. Stamps




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