ASAP PACE Certification UPDATED
ACTUAL Questions and CORRECT
Answers
Convergent thinking - CORRECT ANSWER - Relies on reason and logic to find the one
best answer to a question
Divergent thinking - CORRECT ANSWER - Focuses on producing a broad variety of
ideas
Levels of Communication - CORRECT ANSWER - 1. Casual
2. Critical
3. Crucial
Crucial Communication Components - CORRECT ANSWER - Opposing opinions, high
stakes, strong emotions
Communication Cycle - CORRECT ANSWER - Sender > Message > Receiver
Main 3 Components of Communication - CORRECT ANSWER - 1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning) - CORRECT ANSWER - 10%
Tone of Voice (% of meaning) - CORRECT ANSWER - 35%
Body Language (% of meaning) - CORRECT ANSWER - 55%
,Tone of Voice Elements - CORRECT ANSWER - Pitch, Pace, Volume, Inflection,
Emphasis
Body Language Elements - CORRECT ANSWER - Eye Contact, Facial Expression,
Positioning, Gestures
Context Elements - CORRECT ANSWER - Place, People, Purpose
Non-Verbal Listening Skills - CORRECT ANSWER - Don't interrupt, remove distractions,
nod, mirror the communicator, take notes
Verbal Listening Skills - CORRECT ANSWER - Probe, clarify, paraphrase, reflect,
encourage
4 Communication Styles - CORRECT ANSWER - 1. The Director
2. The Socializer
3. The Thinker
4. The Relator
Elements of Emotional Intelligence (EQ) - CORRECT ANSWER - Personal Competence,
Social Competence
Personal Competence (EQ) Elements - CORRECT ANSWER - Self-Awareness, Self-
Management
Social Competence (EQ) Elements - CORRECT ANSWER - Social Awareness,
Relationship Management
Self-Awareness (EQ) - CORRECT ANSWER - Understand your own emotions
, Self-Management (EQ) - CORRECT ANSWER - Managing your own emotions and
behaviors
Social Awareness (EQ) - CORRECT ANSWER - Identify and understand the emotions of
others
Relationship Management (EQ) - CORRECT ANSWER - Manage interactions with others
successfully
Prescriptive Feedback - CORRECT ANSWER - Offer a solution for the problem - what
they can do different next time
Descriptive Feedback - CORRECT ANSWER - State what didn't work and why - no
judgement, stick to the facts
Receiving Positive Feedback - CORRECT ANSWER - Accept it, show gratitude, make
note
Receiving Negative Feedback - CORRECT ANSWER - Listen, clarify, manage emotions
Constructive Conflict - CORRECT ANSWER - Can lead to better decisions, more creative
problem solving and stronger relationships
Destructive Conflict - CORRECT ANSWER - Creates negative outcomes - broken
relationships, decreased productivity and harms reputations
Handling Gossip - CORRECT ANSWER - Silence is implicit agreement and acceptance -
don't stay silent, counter with facts, change the subject, distance yourself
ACTUAL Questions and CORRECT
Answers
Convergent thinking - CORRECT ANSWER - Relies on reason and logic to find the one
best answer to a question
Divergent thinking - CORRECT ANSWER - Focuses on producing a broad variety of
ideas
Levels of Communication - CORRECT ANSWER - 1. Casual
2. Critical
3. Crucial
Crucial Communication Components - CORRECT ANSWER - Opposing opinions, high
stakes, strong emotions
Communication Cycle - CORRECT ANSWER - Sender > Message > Receiver
Main 3 Components of Communication - CORRECT ANSWER - 1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning) - CORRECT ANSWER - 10%
Tone of Voice (% of meaning) - CORRECT ANSWER - 35%
Body Language (% of meaning) - CORRECT ANSWER - 55%
,Tone of Voice Elements - CORRECT ANSWER - Pitch, Pace, Volume, Inflection,
Emphasis
Body Language Elements - CORRECT ANSWER - Eye Contact, Facial Expression,
Positioning, Gestures
Context Elements - CORRECT ANSWER - Place, People, Purpose
Non-Verbal Listening Skills - CORRECT ANSWER - Don't interrupt, remove distractions,
nod, mirror the communicator, take notes
Verbal Listening Skills - CORRECT ANSWER - Probe, clarify, paraphrase, reflect,
encourage
4 Communication Styles - CORRECT ANSWER - 1. The Director
2. The Socializer
3. The Thinker
4. The Relator
Elements of Emotional Intelligence (EQ) - CORRECT ANSWER - Personal Competence,
Social Competence
Personal Competence (EQ) Elements - CORRECT ANSWER - Self-Awareness, Self-
Management
Social Competence (EQ) Elements - CORRECT ANSWER - Social Awareness,
Relationship Management
Self-Awareness (EQ) - CORRECT ANSWER - Understand your own emotions
, Self-Management (EQ) - CORRECT ANSWER - Managing your own emotions and
behaviors
Social Awareness (EQ) - CORRECT ANSWER - Identify and understand the emotions of
others
Relationship Management (EQ) - CORRECT ANSWER - Manage interactions with others
successfully
Prescriptive Feedback - CORRECT ANSWER - Offer a solution for the problem - what
they can do different next time
Descriptive Feedback - CORRECT ANSWER - State what didn't work and why - no
judgement, stick to the facts
Receiving Positive Feedback - CORRECT ANSWER - Accept it, show gratitude, make
note
Receiving Negative Feedback - CORRECT ANSWER - Listen, clarify, manage emotions
Constructive Conflict - CORRECT ANSWER - Can lead to better decisions, more creative
problem solving and stronger relationships
Destructive Conflict - CORRECT ANSWER - Creates negative outcomes - broken
relationships, decreased productivity and harms reputations
Handling Gossip - CORRECT ANSWER - Silence is implicit agreement and acceptance -
don't stay silent, counter with facts, change the subject, distance yourself
