COB 300 OPERATIONS FINAL (TORABI) | 152
QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS 100% CORRECT |
NEW UPDATE 2025
Degree of customer contact - ANSWER higher in services; leads to inefficiency
Labor content of jobs - ANSWER higher in most services; automated services
are an exception
Uniformity of input - ANSWER higher in manufacturing even with higher
degrees of customization
Measurement of productivity - ANSWER harder in service due to variability in
input
Quality assurance - ANSWER more difficult in services due to input variability
Amount of inventory - ANSWER lower in services
Ability to patent design - ANSWER some services cannot be patented
Lead time - ANSWER time needed to respond to a customer order
,Customer order decoupling point - ANSWER where inventory is positioned to
allow entities in the supply chain to operate independently
Assembly drawing - ANSWER exploded view of the product showing its
component parts
Assembly chart - ANSWER defines how parts go together, their order of
assembly, and overall flow pattern
Operation and route sheet - ANSWER specifies operations and process routing
Flowchart - ANSWER denotes what happens to the product as it progresses
through the facility
How production processes are organized: - ANSWER Project, work center (job
shop), manufacturing cell, assembly line, continuous process
Project layout - ANSWER product remains in a fixed location, high degree of
task ordering is common, may be developed by arranging materials according to
their assembly priority (ex: making an airplane)
Work center/job shop - ANSWER arranged in a way that optimizes the
movement of material, large interdepartmental traffic adjacent to each other,
sometimes referred to as a department & is focused on a particular type of
operation (ex: drilling department)
, Manufacturing cell - ANSWER formed by allocating dissimilar machines to cells
that are designed to work on similar products (shape, processing, etc.)
Assembly line & continuous layout - ANSWER designed for the special purpose
of building a product by going through a series of progressive steps (ex: Chipotle)
Product-Process Matrix - ANSWER framework describing layout strategies
Service triangle - ANSWER the service strategy, employees, support systems, &
the customer (in the middle)
Service package - ANSWER 1. Supporting facility
2. Facilitating goods
3. Information
4. Explicit service benefits that are observable by the sense
5. Implicit service psychological benefits the customer may only sense vaguely
Customer contact - ANSWER physical presence of the customer in the system
(services with a high degree of this are more difficult to control)
Extent of contact - ANSWER the percentage of time the customer must be in
the system relative to service time
Designing service organizations - ANSWER cannot separate the operations
management function from marketing, cannot inventory, capacity is a dominant
issue, marketing can adjust demand
QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS 100% CORRECT |
NEW UPDATE 2025
Degree of customer contact - ANSWER higher in services; leads to inefficiency
Labor content of jobs - ANSWER higher in most services; automated services
are an exception
Uniformity of input - ANSWER higher in manufacturing even with higher
degrees of customization
Measurement of productivity - ANSWER harder in service due to variability in
input
Quality assurance - ANSWER more difficult in services due to input variability
Amount of inventory - ANSWER lower in services
Ability to patent design - ANSWER some services cannot be patented
Lead time - ANSWER time needed to respond to a customer order
,Customer order decoupling point - ANSWER where inventory is positioned to
allow entities in the supply chain to operate independently
Assembly drawing - ANSWER exploded view of the product showing its
component parts
Assembly chart - ANSWER defines how parts go together, their order of
assembly, and overall flow pattern
Operation and route sheet - ANSWER specifies operations and process routing
Flowchart - ANSWER denotes what happens to the product as it progresses
through the facility
How production processes are organized: - ANSWER Project, work center (job
shop), manufacturing cell, assembly line, continuous process
Project layout - ANSWER product remains in a fixed location, high degree of
task ordering is common, may be developed by arranging materials according to
their assembly priority (ex: making an airplane)
Work center/job shop - ANSWER arranged in a way that optimizes the
movement of material, large interdepartmental traffic adjacent to each other,
sometimes referred to as a department & is focused on a particular type of
operation (ex: drilling department)
, Manufacturing cell - ANSWER formed by allocating dissimilar machines to cells
that are designed to work on similar products (shape, processing, etc.)
Assembly line & continuous layout - ANSWER designed for the special purpose
of building a product by going through a series of progressive steps (ex: Chipotle)
Product-Process Matrix - ANSWER framework describing layout strategies
Service triangle - ANSWER the service strategy, employees, support systems, &
the customer (in the middle)
Service package - ANSWER 1. Supporting facility
2. Facilitating goods
3. Information
4. Explicit service benefits that are observable by the sense
5. Implicit service psychological benefits the customer may only sense vaguely
Customer contact - ANSWER physical presence of the customer in the system
(services with a high degree of this are more difficult to control)
Extent of contact - ANSWER the percentage of time the customer must be in
the system relative to service time
Designing service organizations - ANSWER cannot separate the operations
management function from marketing, cannot inventory, capacity is a dominant
issue, marketing can adjust demand
