OPS 360 MIDTERM (WWU) questions
with verified solutions already passed
Operations management - correct answer ✔✔the management of systems or processes that
create goods or provide service
supply chain - correct answer ✔✔a sequence of organizations- their facilities, functions and
activities that are involved in producing or delivering a product
Producing Goods Vs. Providing Services - correct answer ✔✔Goods- result in a tangible product
services- implies an act
Points of comparison between goods and service - correct answer ✔✔degree of customer
contact, labor content of jobs, uniformity of inputs, measurement of productivity, quality
assurance, inventory, wages, patent
Points of similarity between goods and services - correct answer ✔✔matching supply and
demand, process management, managing variations, monitoring and controlling costs and
productivity
process variation - correct answer ✔✔variety of goods or services, structural variation in
demand, random variation, assignable variation
The scope of operations management - correct answer ✔✔forecasting, capacity planning,
locating facilities, facilities and layout, scheduling, managing inventories, assuring quality,
motivating and training employees
mission - correct answer ✔✔the reason for the existence of an organization
, organizational goals - correct answer ✔✔provide details and scope of mission
strategies - correct answer ✔✔plans for achieving organizational goals
organizational strategies - correct answer ✔✔provide focus for decision making
functional strategies - correct answer ✔✔relate to each of the functional areas of the
organization
quality-based strategy - correct answer ✔✔focuses on maintaining or improving the quality of
an organizations product or service
Time-based strategy - correct answer ✔✔focus on reducing time required to accomplish various
activities
productivity - correct answer ✔✔output/input
a measure of the effective use of resources
factors that affect productivity - correct answer ✔✔capital, quality, technology, and
management
process yield - correct answer ✔✔ratio of output of good product to the quantity of raw
material input
queing theory - correct answer ✔✔a mathematical approach to waiting lines
with verified solutions already passed
Operations management - correct answer ✔✔the management of systems or processes that
create goods or provide service
supply chain - correct answer ✔✔a sequence of organizations- their facilities, functions and
activities that are involved in producing or delivering a product
Producing Goods Vs. Providing Services - correct answer ✔✔Goods- result in a tangible product
services- implies an act
Points of comparison between goods and service - correct answer ✔✔degree of customer
contact, labor content of jobs, uniformity of inputs, measurement of productivity, quality
assurance, inventory, wages, patent
Points of similarity between goods and services - correct answer ✔✔matching supply and
demand, process management, managing variations, monitoring and controlling costs and
productivity
process variation - correct answer ✔✔variety of goods or services, structural variation in
demand, random variation, assignable variation
The scope of operations management - correct answer ✔✔forecasting, capacity planning,
locating facilities, facilities and layout, scheduling, managing inventories, assuring quality,
motivating and training employees
mission - correct answer ✔✔the reason for the existence of an organization
, organizational goals - correct answer ✔✔provide details and scope of mission
strategies - correct answer ✔✔plans for achieving organizational goals
organizational strategies - correct answer ✔✔provide focus for decision making
functional strategies - correct answer ✔✔relate to each of the functional areas of the
organization
quality-based strategy - correct answer ✔✔focuses on maintaining or improving the quality of
an organizations product or service
Time-based strategy - correct answer ✔✔focus on reducing time required to accomplish various
activities
productivity - correct answer ✔✔output/input
a measure of the effective use of resources
factors that affect productivity - correct answer ✔✔capital, quality, technology, and
management
process yield - correct answer ✔✔ratio of output of good product to the quantity of raw
material input
queing theory - correct answer ✔✔a mathematical approach to waiting lines
