Medical Office Administrative Exam with 100% Verified
Answers
Email; handy tips when using email to communicate - - Use a personal name if your
system allows it; Identify your message in subject line; Do not use upper case letters;
check who the receiver is before clicking send; use please and thank yo; it can be used as a
legal document
Scheduling - - The medical assistant is responsible to schedule patients in a manner
that is both accurate and effective
New patient - - Provider and type of appointment; Correct spelling of patient's full
name; Patient's address; Appropriate phone number; reason for visit; Name of referring
Doctor; type of insurance
Fixed appointment scheduling - - one patient is scheduled for a specific
appointment time
cluster scheduling - - group of patients are scheduled to come in to receive the same
type of service, the medical assistant should schedule the patients around the same block
of time
double booking - - When two patients are scheduled to see the same physician at
once
wave scheduling method - - patients are scheduled for the first half of each hour, and
each patient is seen in the order they arrive.
triage - - prioritize the patients based on their medical needs,
, Medical Office Administrative Exam with 100% Verified
Answers
Greeting the Patient - - juggle the responsibilities of answering phones,completing
paperwork and greeting patients in a proper manner
Empathy - - is having an understanding and compassion for what patients are
experiencing, is a good characteristic for health professionals to possess
Communication requires the following elements - - A message to be sent; A person
to send the message; A person to receive the message
Good listeners apply the following skills: - - Face the person; Have good eye contact;
Lean toward the person; Respond to the person; Paraphrasing (person's message in your
words); Clarifying, make sure you understand the message; Silence
Kinesics - - The study of nonverbal communication
Kinesics slip - - Where verbal and nonverbal messages do not match; a patient's face
or mannerisms can explain what they are experiencing more accurately
Zones of Comfort - - Intimate space - 18 inches or closer; personal space - 18 inches
to 4 ft; social space - 4 ft to 12 ft; public space - 12 ft or more
Gestures - - Not all "gestures" mean the same thing in all cultures. Direct eye contact
or pointing a finger could be interpreted as signs of disrespect. A warm smile is almost
universal as a sign that is welcoming and acceptable by most people.
Phone Etiquette - - Answer the telephone promptly and kindly; Never allow an angry
or aggressive caller to upset you; remain calm and composed; speak clearly and concisely
Answers
Email; handy tips when using email to communicate - - Use a personal name if your
system allows it; Identify your message in subject line; Do not use upper case letters;
check who the receiver is before clicking send; use please and thank yo; it can be used as a
legal document
Scheduling - - The medical assistant is responsible to schedule patients in a manner
that is both accurate and effective
New patient - - Provider and type of appointment; Correct spelling of patient's full
name; Patient's address; Appropriate phone number; reason for visit; Name of referring
Doctor; type of insurance
Fixed appointment scheduling - - one patient is scheduled for a specific
appointment time
cluster scheduling - - group of patients are scheduled to come in to receive the same
type of service, the medical assistant should schedule the patients around the same block
of time
double booking - - When two patients are scheduled to see the same physician at
once
wave scheduling method - - patients are scheduled for the first half of each hour, and
each patient is seen in the order they arrive.
triage - - prioritize the patients based on their medical needs,
, Medical Office Administrative Exam with 100% Verified
Answers
Greeting the Patient - - juggle the responsibilities of answering phones,completing
paperwork and greeting patients in a proper manner
Empathy - - is having an understanding and compassion for what patients are
experiencing, is a good characteristic for health professionals to possess
Communication requires the following elements - - A message to be sent; A person
to send the message; A person to receive the message
Good listeners apply the following skills: - - Face the person; Have good eye contact;
Lean toward the person; Respond to the person; Paraphrasing (person's message in your
words); Clarifying, make sure you understand the message; Silence
Kinesics - - The study of nonverbal communication
Kinesics slip - - Where verbal and nonverbal messages do not match; a patient's face
or mannerisms can explain what they are experiencing more accurately
Zones of Comfort - - Intimate space - 18 inches or closer; personal space - 18 inches
to 4 ft; social space - 4 ft to 12 ft; public space - 12 ft or more
Gestures - - Not all "gestures" mean the same thing in all cultures. Direct eye contact
or pointing a finger could be interpreted as signs of disrespect. A warm smile is almost
universal as a sign that is welcoming and acceptable by most people.
Phone Etiquette - - Answer the telephone promptly and kindly; Never allow an angry
or aggressive caller to upset you; remain calm and composed; speak clearly and concisely
