CHL Chapter 1 UPDATED ACTUAL Exam
Questions and CORRECT Answers
English - CORRECT ANSWER -
Leader - CORRECT ANSWER - Person who influences and guides others towrad the
achievement of goals
Skill set - CORRECT ANSWER - Skills required to accomplish a specific task or function
Management - CORRECT ANSWER - Process of using what one has (resources) to
accomplish goals and objectives
Basic management activities - CORRECT ANSWER - Planning, organizing, coordinating,
staffing, directing, controlling, evaluating
Unity of command - CORRECT ANSWER - Organizing principle that suggests each
employee should only have one supervisor
Span of control - CORRECT ANSWER - a coordinating principle relating to the number
of employees who can be supervised by one person
Culture - CORRECT ANSWER - The beliefs, values and norms shared by department
personnel that are considered valid and passed on to new employees in the department
Public relations - CORRECT ANSWER - Communication or other activities designed to
create a favorable public image
Harassment - CORRECT ANSWER - Act of systematic and/or unwanted and annoying
actions of one or more persons, inculding threats or demands
Questions and CORRECT Answers
English - CORRECT ANSWER -
Leader - CORRECT ANSWER - Person who influences and guides others towrad the
achievement of goals
Skill set - CORRECT ANSWER - Skills required to accomplish a specific task or function
Management - CORRECT ANSWER - Process of using what one has (resources) to
accomplish goals and objectives
Basic management activities - CORRECT ANSWER - Planning, organizing, coordinating,
staffing, directing, controlling, evaluating
Unity of command - CORRECT ANSWER - Organizing principle that suggests each
employee should only have one supervisor
Span of control - CORRECT ANSWER - a coordinating principle relating to the number
of employees who can be supervised by one person
Culture - CORRECT ANSWER - The beliefs, values and norms shared by department
personnel that are considered valid and passed on to new employees in the department
Public relations - CORRECT ANSWER - Communication or other activities designed to
create a favorable public image
Harassment - CORRECT ANSWER - Act of systematic and/or unwanted and annoying
actions of one or more persons, inculding threats or demands
