Study Guide Final Exam Vivint security
When returning bad faulty equipment discard the original packaging before shipping -
ANS-False
Which mobile app can be used to measure the signal strength of Wi-Fi networks - ANS-
Airport Utility
Transfer POs must be received in person and accounted for in Tech Genie prior to
using the equipment - ANS-True
Can the panel duress code be changed - ANS-Yes, you can show the customer how to
change it, however, you are NOT allowed to do it for them
What kind of wire is required to power the Smart Hub - ANS-18/2
If home damage occur, what steps should you take: - ANS--Prevent further damage
shut off water shut off breaker Etc
-contact your manager who will file a home damage claim
-apologize to customer clean up and explained that Vivint will contact them to resolve
What is the NOC notice of cancellation - ANS-The written document that must be
submitted in order for the customer to be let out of their contract
When using a poe/plc device how do you add the camera to the panel - ANS-In the
camera menu, select Add Camera, select Ethernet, select camera/MAC address
When testing the existing thermostat HVAC there was a 20 or 30 second delay before
the heat came from the vets. What is this indicate? - ANS-Gas Furnace
Where can you find policy and procedure on the financing application part of the install?
- ANS-Installs SOP on ProSource
When educating the customer on custom rules, which of the following rules can work for
any system? - ANS-Arm or disarm the system every day at a certain time
In order to complete a work order in text Jeannie follow the workflow on the left hand
side of the job execution screen to ensure each tab is checked off - ANS-True
Which signal strength measurement is strongest? - ANS--40 dBm (-100 is worst)
What should you always be sure to do when mating a Z-Wave device? - ANS-Unknown
answer: Correct possibly so far: Wait until device is fully added to the panel before
moving it, ensure that the device is removed from any other panels
, How many Philips Hue Bridges can be added to the Smart Hub? - ANS-1
The garage door controller is compatible with all garage door openers manufactured
After 1993. - ANS-False
Which devices can function as Z-Wave repeaters and extend the range of the network?
- ANS-Uknown ans, Wrong: Z-wave Repeater (Smart Lock, garage door controller,
element thermostat with C wire, lamp module, doorbell camera, dap-1330 Wi-Fi
extender)
how many cameras can be added to the Smart Hub? - ANS-unknown; answer is not 6
When installing a dw11 on a vinyl or metal frame what should you primarily use to
mount the sensor? - ANS-Double sided tape
What are the functions of the pad1? - ANS-All of the above
Based on the thermostat wiring scenario W W2 y rh rc g what is the HVAC type? - ANS-
Answer: Conventional
[W] [W2] [Y] [Rh] [RC] [G], how would you set the dual transformer switch - ANS-On
[Y] [W] [O] [C] [Rh] [G], how would you set the dual transformer switch - ANS-Off
Unless it's a double hung window that dw11 sensor should be installed on the non-
moving part of the window - ANS-True
Based on the thermostat wiring scenario y w o c rh g what is the HVAC type? - ANS-
Heat Pump
When performing a full system test you may bypass any open doors or Windows? -
ANS-False
What does psa stand for? - ANS-Purchase and SERVICE agreement
When programming a DW11 that has been installed on a window, which zone / Center
type should you use? - ANS-Perimeter
When programming a DW21, which loop do you use? - ANS-1
When educating the customer, which topics are part of the education Essentials? -
ANS-Unknown answer, Wrong: All of the above
When on site, it is not required to have your ID badge visible at all times - ANS-False
When programming a DW21, which loop do you use? - ANS-1 (was not 2)
When returning bad faulty equipment discard the original packaging before shipping -
ANS-False
Which mobile app can be used to measure the signal strength of Wi-Fi networks - ANS-
Airport Utility
Transfer POs must be received in person and accounted for in Tech Genie prior to
using the equipment - ANS-True
Can the panel duress code be changed - ANS-Yes, you can show the customer how to
change it, however, you are NOT allowed to do it for them
What kind of wire is required to power the Smart Hub - ANS-18/2
If home damage occur, what steps should you take: - ANS--Prevent further damage
shut off water shut off breaker Etc
-contact your manager who will file a home damage claim
-apologize to customer clean up and explained that Vivint will contact them to resolve
What is the NOC notice of cancellation - ANS-The written document that must be
submitted in order for the customer to be let out of their contract
When using a poe/plc device how do you add the camera to the panel - ANS-In the
camera menu, select Add Camera, select Ethernet, select camera/MAC address
When testing the existing thermostat HVAC there was a 20 or 30 second delay before
the heat came from the vets. What is this indicate? - ANS-Gas Furnace
Where can you find policy and procedure on the financing application part of the install?
- ANS-Installs SOP on ProSource
When educating the customer on custom rules, which of the following rules can work for
any system? - ANS-Arm or disarm the system every day at a certain time
In order to complete a work order in text Jeannie follow the workflow on the left hand
side of the job execution screen to ensure each tab is checked off - ANS-True
Which signal strength measurement is strongest? - ANS--40 dBm (-100 is worst)
What should you always be sure to do when mating a Z-Wave device? - ANS-Unknown
answer: Correct possibly so far: Wait until device is fully added to the panel before
moving it, ensure that the device is removed from any other panels
, How many Philips Hue Bridges can be added to the Smart Hub? - ANS-1
The garage door controller is compatible with all garage door openers manufactured
After 1993. - ANS-False
Which devices can function as Z-Wave repeaters and extend the range of the network?
- ANS-Uknown ans, Wrong: Z-wave Repeater (Smart Lock, garage door controller,
element thermostat with C wire, lamp module, doorbell camera, dap-1330 Wi-Fi
extender)
how many cameras can be added to the Smart Hub? - ANS-unknown; answer is not 6
When installing a dw11 on a vinyl or metal frame what should you primarily use to
mount the sensor? - ANS-Double sided tape
What are the functions of the pad1? - ANS-All of the above
Based on the thermostat wiring scenario W W2 y rh rc g what is the HVAC type? - ANS-
Answer: Conventional
[W] [W2] [Y] [Rh] [RC] [G], how would you set the dual transformer switch - ANS-On
[Y] [W] [O] [C] [Rh] [G], how would you set the dual transformer switch - ANS-Off
Unless it's a double hung window that dw11 sensor should be installed on the non-
moving part of the window - ANS-True
Based on the thermostat wiring scenario y w o c rh g what is the HVAC type? - ANS-
Heat Pump
When performing a full system test you may bypass any open doors or Windows? -
ANS-False
What does psa stand for? - ANS-Purchase and SERVICE agreement
When programming a DW11 that has been installed on a window, which zone / Center
type should you use? - ANS-Perimeter
When programming a DW21, which loop do you use? - ANS-1
When educating the customer, which topics are part of the education Essentials? -
ANS-Unknown answer, Wrong: All of the above
When on site, it is not required to have your ID badge visible at all times - ANS-False
When programming a DW21, which loop do you use? - ANS-1 (was not 2)
