Medical Office Administrative Exam
Latest Updated Verified 2025
a.c. - ANSWER-Before meals; b.i.d. - twice a day; t.i.d. - 3 times a day; q.i.d. - 4 times a
day; q.h. - every hour; q.4.h. - every 4 hours; q.87.h. - every 8 hours; Sig- Take; p.c. -
after meals; p.r.n. As needed
Abduction - ANSWER-movement away from the midline
Adduction - ANSWER-movement towards the midline
Anterior - ANSWER-in front of
Anterior (ventral) - ANSWER-front surface of the body
bursae - ANSWER-which are sacs of fluid that are located between the bones of the
joint and the tendons that hold the muscles in place.
cluster scheduling - ANSWER-group of patients are scheduled to come in to receive the
same type of service, the medical assistant should schedule the patients around the
same block of time
Communication requires the following elements - ANSWER-A message to be sent; A
person to send the message; A person to receive the message
Deep - ANSWER-away from the surface
Distal - ANSWER-away from the point of origin
Distal - ANSWER-far from the point of attachment to the trunk or far from the beginning
of a structure.
Dorsal - ANSWER-back part of body
Dorsal recumbent position - ANSWER-supine with legs separated, knees bent, and feet
flat on the table.
Dorsiflexion - ANSWER-raising the foot, pulling the toes toward the shin
double booking - ANSWER-When two patients are scheduled to see the same
physician at once
Email; handy tips when using email to communicate - ANSWER-Use a personal name if
your system allows it; Identify your message in subject line; Do not use upper case
, letters; check who the receiver is before clicking send; use please and thank yo; it can
be used as a legal document
Empathy - ANSWER-is having an understanding and compassion for what patients are
experiencing, is a good characteristic for health professionals to possess
Extension - ANSWER-to increase the angle of a joint
Fixed appointment scheduling - ANSWER-one patient is scheduled for a specific
appointment time
Flexion - ANSWER-to decrease the angle of a joint
Fowler position - ANSWER-patient is half-sitting with head of an examination table
elevated at 90 degrees.
Frontal plane - ANSWER-divides the body into front and back portions
Full ROM - ANSWER-diarthroses are joints that have free movement. Ball-and-socket
joints (hip) and hinge joints (knees) are common diarthroses joints. (synovial joints)
Gestures - ANSWER-Not all "gestures" mean the same thing in all cultures. Direct eye
contact or pointing a finger could be interpreted as signs of disrespect. A warm smile is
almost universal as a sign that is welcoming and acceptable by most people.
Good listeners apply the following skills: - ANSWER-Face the person; Have good eye
contact; Lean toward the person; Respond to the person; Paraphrasing (person's
message in your words); Clarifying, make sure you understand the message; Silence
Greeting the Patient - ANSWER-juggle the responsibilities of answering
phones,completing paperwork and greeting patients in a proper manner
Inferior - ANSWER-below another structure
Kinesics - ANSWER-The study of nonverbal communication
Kinesics slip - ANSWER-Where verbal and nonverbal messages do not match; a
patient's face or mannerisms can explain what they are experiencing more accurately
Lateral - ANSWER-pertaining to the side
Lateral - ANSWER-towards the side of the body
Lateral recumbent position - ANSWER-lying on the side
Latest Updated Verified 2025
a.c. - ANSWER-Before meals; b.i.d. - twice a day; t.i.d. - 3 times a day; q.i.d. - 4 times a
day; q.h. - every hour; q.4.h. - every 4 hours; q.87.h. - every 8 hours; Sig- Take; p.c. -
after meals; p.r.n. As needed
Abduction - ANSWER-movement away from the midline
Adduction - ANSWER-movement towards the midline
Anterior - ANSWER-in front of
Anterior (ventral) - ANSWER-front surface of the body
bursae - ANSWER-which are sacs of fluid that are located between the bones of the
joint and the tendons that hold the muscles in place.
cluster scheduling - ANSWER-group of patients are scheduled to come in to receive the
same type of service, the medical assistant should schedule the patients around the
same block of time
Communication requires the following elements - ANSWER-A message to be sent; A
person to send the message; A person to receive the message
Deep - ANSWER-away from the surface
Distal - ANSWER-away from the point of origin
Distal - ANSWER-far from the point of attachment to the trunk or far from the beginning
of a structure.
Dorsal - ANSWER-back part of body
Dorsal recumbent position - ANSWER-supine with legs separated, knees bent, and feet
flat on the table.
Dorsiflexion - ANSWER-raising the foot, pulling the toes toward the shin
double booking - ANSWER-When two patients are scheduled to see the same
physician at once
Email; handy tips when using email to communicate - ANSWER-Use a personal name if
your system allows it; Identify your message in subject line; Do not use upper case
, letters; check who the receiver is before clicking send; use please and thank yo; it can
be used as a legal document
Empathy - ANSWER-is having an understanding and compassion for what patients are
experiencing, is a good characteristic for health professionals to possess
Extension - ANSWER-to increase the angle of a joint
Fixed appointment scheduling - ANSWER-one patient is scheduled for a specific
appointment time
Flexion - ANSWER-to decrease the angle of a joint
Fowler position - ANSWER-patient is half-sitting with head of an examination table
elevated at 90 degrees.
Frontal plane - ANSWER-divides the body into front and back portions
Full ROM - ANSWER-diarthroses are joints that have free movement. Ball-and-socket
joints (hip) and hinge joints (knees) are common diarthroses joints. (synovial joints)
Gestures - ANSWER-Not all "gestures" mean the same thing in all cultures. Direct eye
contact or pointing a finger could be interpreted as signs of disrespect. A warm smile is
almost universal as a sign that is welcoming and acceptable by most people.
Good listeners apply the following skills: - ANSWER-Face the person; Have good eye
contact; Lean toward the person; Respond to the person; Paraphrasing (person's
message in your words); Clarifying, make sure you understand the message; Silence
Greeting the Patient - ANSWER-juggle the responsibilities of answering
phones,completing paperwork and greeting patients in a proper manner
Inferior - ANSWER-below another structure
Kinesics - ANSWER-The study of nonverbal communication
Kinesics slip - ANSWER-Where verbal and nonverbal messages do not match; a
patient's face or mannerisms can explain what they are experiencing more accurately
Lateral - ANSWER-pertaining to the side
Lateral - ANSWER-towards the side of the body
Lateral recumbent position - ANSWER-lying on the side
