CAIB 4 Chapter 3 Study Guide Questions And Answers

CAIB 4 Chapter 3 Study Guide
Questions And Answers
Applicationeformseshouldecontaineonlyeinformationethateisedirectlyerelatedetoetheepositione(Tr
ueeoreFalse)e-eCORRECTeeANSWER-
True,eiteiseimportantetoenoteetheeformsemustenoterequestepersonaleinformationesucheasesex,e
race,ereligion,eetc.

Brieflyeexplaine5eadvantageseoferecruitingefromewithinetheeorganizationebeforeeactivelyesear
chingetheeopenemarket.e-eCORRECTeeANSWER-1.Iteiselesseexpensee-
easethereeareenoeexternalerecruitingecostseandetraineandeorientationecostseareeminimized.e

2.eTheelengtheofevacancyeshouldebeeshorter-
therebyeminimizingetheeperiodeduringewhicheclienteserviceecouldeerodee
3.Itetakesetheeguessworkeouteofetheehiringeprocess,e-
easetheeexistingeemployeeeiseaeknownequantitye

4.eIteimprovesemoralee-
ebyedemonstratingetheebrokerage'secommitmentetoetheeimprovementeandedevelopmenteofeit

seemployees
5.Itereduceseturnover-
aseemployeesewilleseeetheepossibilityeofeadvancementewithinetheebrokerage,eratherethaneha
vingetoelookeoutside.

Brieflyeexplainetheepurposeeofeae"non-piracy"eclauseeaseaeconditioneofeemployment.e-
eCORRECTeeANSWER-Theenon-

piracyeclauseedoesenoterestricteformereemployeesefromebecomingereemployedeinetheeinsur
anceeindustry.eThiseclauseerestrictseformereemployeesefromesolicitingeoretakingeaccountsefr
ometheirepreviouseemployereforeaeperiodeofetime.

Brieflyeexplainetheepurposeeofeaecareerepath.e-eCORRECTeeANSWER-
Theecareerepatheshowseemployeesehowetheyemayeprogressefromeoneepositionetoeanotherea
ndewhatekindseofeskillseandeeducationewillebeerequiredeineorderetoeprogress.

Brieflyeexplainewhaterewardingeemployeesemeanse-eCORRECTeeANSWER-
Employeesewhoeexemplifyetheesales,eserviceeanderelationshipebuildingeshouldebeerecogniz

, edeandepromotedeonetheebasiseofetheseeabilitieseandetheiresupporteofeotheresaleseandeservic
eeemployeeseratherethaneoneaebasiseofeoperationalerequirements.

Brieflyeexplainewhyephoneereferenceecanebeebetterethaneaewrittenereference.e-
eCORRECTeeANSWER-

Iteisebesteifetheereferenceecheckseareemadeebyetelephoneesoethatetheepreviouseemployereca
nebeeprobedetoedetermineepreviouseemploymenteproblems.

Identifye2efunctionseofetheefinaleinterviewe-eCORRECTeeANSWER-
1.eTheeprimaryefunctioneofetheeintervieweshouldebeetoedetermineewhetheretheecandidateeises
uitedeforetheeposition.e
2.eTheesecondaryefunctioneshouldebeetoeanswerequestionsetheeapplicantehaseregardingethee
brokerageesoethates/heecanedetermineeifetheebrokerageeandetisemanagementestyleefitsetheen
eedseofetheeapplicant.

Identifye2eitemseofeimportanceethateshouldebeegainedewheneinterviewingepreviouseemploye
rse-eCORRECTeeANSWER-1.eToedetermineewhatetheeformereemployeeedide
2.eandehowewelles/heeperformedeandewhatepositiveeattitudeseandebehaviorsewereeexhibited.

Identifye2ereasonsewhyeiteiseimportantetoeevaluateeitseexistingeabilityeofeHReandetoedetermin
eewhetheretheeexistingehumaneresourceseareecapableeoreproducingetheelevelseanticipatedei
netheestrategiceplan.e-eCORRECTeeANSWER-
1.eIfetheyeareenot,eaeplanemustebeeestablishedetoeobtainetheenecessaryehumaneresources;e
2.eAndetoereviseetheeorganizationalestructureetoeaccommodateetheeanticipatedegrowth.

Identifye2ethingsethateaebrokerageeshouldelearnefromeaneapplicant'se-
eCORRECTeeANSWER-1.eTheireemploymentehistory

2.Indicationeofehowetheecandidateeperformedewhileeinetheeformereposition

Identifye3eareaseinetheeselectioneprocess.e-eCORRECTeeANSWER-1.Recruitmente
2.eScreeningeandeInterviewing
3.eHiring

Identifye3eperson(s)ewhoemightebeeinvolvedeineadditionaleinterviewsewithetheeapplicant.e-
eCORRECTeeANSWER-1.eSupervisor,e

2.eManager,e
3.eco-workerse
4.eOccasionallyewithesubordinateseifeaemanagementeposition

Identifye4eareasewhereetheetrainingeforemanagerseandesupervisorseshouldebeeconcentratede
-eCORRECTeeANSWER-1.Howetoetrain
2.eHowetoecoacheandecounsel
3.eHowetoecreateeaemotivatingeenvironmente
4.eHowetoeempowereemployees