Majority of message meaning
Physical cues can support or conflict with verbal message
Cultural differences impact communication - Correct Answers nonverbal communication
Also known as "body language" - Correct Answers nonverbal communication
T/F In some cultures a smile masks anger or fear. It is important when your client is sharing important
information that you not smile inappropriately causing your client to misinterpret your smile as
demeaning - Correct Answers t
T/F The majority of communication is nonverbal and includes all of your senses and is often
unconsciously motivated and is more revealing of your and your clients true feelings. Body ques either
support of conflict the verbal message - Correct Answers T
examples of nonverbal communication - Correct Answers vocal inflection
volume
posture
gait
eye contact
expression
gestures
appearance
personal space
whisper is to _________
low volume is to ___________
, shouting is to _____________ - Correct Answers privacy/secrets
soothing
anger
How should you talk to someone who is hard of hearing - Correct Answers maintain normal volume
rate, tone
what does good posture look like - Correct Answers brisk walking and shows confidence
what does poor posture look like - Correct Answers shuffling and depressed
What does tense posture look like - Correct Answers rapid walking shows anger or anxiety
What is vocal inflection - Correct Answers The pitch changes in your voice that show doubt, suspence,
confusion, inquiry
__________ shows a sign of respect and willingness to listen. It lets you get on the clients level. When
you are at eye level with a client it shows that you are equal. When you stand over a client it shows
authority. Some cultures are different. - Correct Answers eye contact
waving goodbye and holding your nose when something smells are examples of what - Correct Answers
gestures
Norm of telling the truth - Correct Answers Veracity
Right of self-determination and freedom of decision making - Correct Answers Autonomy
Loyal and faithful commitments and accountable for responsibility - Correct Answers Fidelity
Doing no harm to patients - Correct Answers Non-maleficence
Physical cues can support or conflict with verbal message
Cultural differences impact communication - Correct Answers nonverbal communication
Also known as "body language" - Correct Answers nonverbal communication
T/F In some cultures a smile masks anger or fear. It is important when your client is sharing important
information that you not smile inappropriately causing your client to misinterpret your smile as
demeaning - Correct Answers t
T/F The majority of communication is nonverbal and includes all of your senses and is often
unconsciously motivated and is more revealing of your and your clients true feelings. Body ques either
support of conflict the verbal message - Correct Answers T
examples of nonverbal communication - Correct Answers vocal inflection
volume
posture
gait
eye contact
expression
gestures
appearance
personal space
whisper is to _________
low volume is to ___________
, shouting is to _____________ - Correct Answers privacy/secrets
soothing
anger
How should you talk to someone who is hard of hearing - Correct Answers maintain normal volume
rate, tone
what does good posture look like - Correct Answers brisk walking and shows confidence
what does poor posture look like - Correct Answers shuffling and depressed
What does tense posture look like - Correct Answers rapid walking shows anger or anxiety
What is vocal inflection - Correct Answers The pitch changes in your voice that show doubt, suspence,
confusion, inquiry
__________ shows a sign of respect and willingness to listen. It lets you get on the clients level. When
you are at eye level with a client it shows that you are equal. When you stand over a client it shows
authority. Some cultures are different. - Correct Answers eye contact
waving goodbye and holding your nose when something smells are examples of what - Correct Answers
gestures
Norm of telling the truth - Correct Answers Veracity
Right of self-determination and freedom of decision making - Correct Answers Autonomy
Loyal and faithful commitments and accountable for responsibility - Correct Answers Fidelity
Doing no harm to patients - Correct Answers Non-maleficence
