Strategic Human Resource Management Exam Questions and Answers Latest Update 2025
Australian Council of Trade Unions (ACTU) - Answers Australia's peak national body (inter-union
organisation); represents the vast majority of Australian unions and is generally regarded as the 'voice'
of the Australian union movement
human resource planning (HRP) - Answers The process of estimating future labour demand and supply in
order to manage an organisation's human resource requirements, in both quantitative and qualitative
terms
'big data' - Answers Aggregated data from both internal and external
agencies analysed for strategic
planning purposes
HR benchmarks - Answers Criteria or measures used to evaluate employees' productivity and job quality,
usually in comparison with those of similar industries or organisations
person specification - Answers The skills, knowledge and personality traits that describe the 'best fit'
person or ideal candidate for a position to be filled
virtual teams - Answers Teams that are geographically dispersed within or outside a country. These
teams utilise technology to communicate and to meet 'virtually' and interact
telecommuting - Answers Working from home, the car or anywhere other than a 'permanent' physical
office space
mediation - Answers A third party guides the dispute/ disagreement participants to an agreement. The
parties are encouraged to listen to each other's points of view
distributive bargaining - Answers A competitive negotiation strategy often known as win-lose bargaining,
with the purpose of determining how to distribute resources, money or wages, etc. between the parties
integrative bargaining - Answers Win-win bargaining. A collaborative strategy where parties' needs and
interests are considered
dual concerns model - Answers A two-dimensional framework which identifies the different styles in
conflict management across concern for one's self and concern for others
cross-cultural awareness - Answers The ability to be aware of differences between one's cultural values
and beliefs and those of others
knowledge workers - Answers A term that evolved during the 1990s; used to define an educated and/ or
a professional occupational grouping who meet their job outcomes primarily through the use of their
knowledge and expertise
, alternative workplaces - Answers Places of work other than the traditional office setting with access to
internet and email
cross-functional team - Answers A team of people with different functional expertise from across the
organisation working together towards common organisational objectives and goals
self-managed work teams (SMWTs) - Answers Teams characterised by a high level of autonomy in how
they manage and carry out work
competency profile - Answers A grouping of competencies that reflect the needs of the position and/ or
organisation in order to meet organisational outcome
Globalisation - Answers The expansion of organisational operations across national, regional and global
boundaries, with its associated financial, marketing, operational and HRM implication
human resource management (HRM) - Answers The management of employees for their own benefit
and for their organisations
Trans-Pacific Partnership (TPP2) - Answers A free trade agreement between 11 Pacific Rim countries,
excluding the United States
ASEAN Economic Community (AEC) - Answers A regional trade grouping of 10 ASEAN countries,
excluding Australia
Fourth Industrial Revolution (FIR, or Industry 4.0) - Answers Interface between physical, digital and
biological technologies
work-readiness (employability) - Answers between employers' skills requirements and potential
employees' competencies and capabilities
trategic human resource management (SHRM) - Answers and integrated approach to HRM which
ensures that HRM strategies and processes are aligned with broad organisational goals and strategies
employment relationship - Answers The acknowledged relationship between an employer and
employee; it comprises a set of overlapping contracts: the legal contract, the social contract and the
psychological contract
legal contract - Answers The legal
documents that detail employer and employee rights and responsibilities
social contract - Answers The mutual
understanding and set of social norms that underpin an employment relationship, regarding
expectations and obligations of employers, employees and the society at large
Australian Council of Trade Unions (ACTU) - Answers Australia's peak national body (inter-union
organisation); represents the vast majority of Australian unions and is generally regarded as the 'voice'
of the Australian union movement
human resource planning (HRP) - Answers The process of estimating future labour demand and supply in
order to manage an organisation's human resource requirements, in both quantitative and qualitative
terms
'big data' - Answers Aggregated data from both internal and external
agencies analysed for strategic
planning purposes
HR benchmarks - Answers Criteria or measures used to evaluate employees' productivity and job quality,
usually in comparison with those of similar industries or organisations
person specification - Answers The skills, knowledge and personality traits that describe the 'best fit'
person or ideal candidate for a position to be filled
virtual teams - Answers Teams that are geographically dispersed within or outside a country. These
teams utilise technology to communicate and to meet 'virtually' and interact
telecommuting - Answers Working from home, the car or anywhere other than a 'permanent' physical
office space
mediation - Answers A third party guides the dispute/ disagreement participants to an agreement. The
parties are encouraged to listen to each other's points of view
distributive bargaining - Answers A competitive negotiation strategy often known as win-lose bargaining,
with the purpose of determining how to distribute resources, money or wages, etc. between the parties
integrative bargaining - Answers Win-win bargaining. A collaborative strategy where parties' needs and
interests are considered
dual concerns model - Answers A two-dimensional framework which identifies the different styles in
conflict management across concern for one's self and concern for others
cross-cultural awareness - Answers The ability to be aware of differences between one's cultural values
and beliefs and those of others
knowledge workers - Answers A term that evolved during the 1990s; used to define an educated and/ or
a professional occupational grouping who meet their job outcomes primarily through the use of their
knowledge and expertise
, alternative workplaces - Answers Places of work other than the traditional office setting with access to
internet and email
cross-functional team - Answers A team of people with different functional expertise from across the
organisation working together towards common organisational objectives and goals
self-managed work teams (SMWTs) - Answers Teams characterised by a high level of autonomy in how
they manage and carry out work
competency profile - Answers A grouping of competencies that reflect the needs of the position and/ or
organisation in order to meet organisational outcome
Globalisation - Answers The expansion of organisational operations across national, regional and global
boundaries, with its associated financial, marketing, operational and HRM implication
human resource management (HRM) - Answers The management of employees for their own benefit
and for their organisations
Trans-Pacific Partnership (TPP2) - Answers A free trade agreement between 11 Pacific Rim countries,
excluding the United States
ASEAN Economic Community (AEC) - Answers A regional trade grouping of 10 ASEAN countries,
excluding Australia
Fourth Industrial Revolution (FIR, or Industry 4.0) - Answers Interface between physical, digital and
biological technologies
work-readiness (employability) - Answers between employers' skills requirements and potential
employees' competencies and capabilities
trategic human resource management (SHRM) - Answers and integrated approach to HRM which
ensures that HRM strategies and processes are aligned with broad organisational goals and strategies
employment relationship - Answers The acknowledged relationship between an employer and
employee; it comprises a set of overlapping contracts: the legal contract, the social contract and the
psychological contract
legal contract - Answers The legal
documents that detail employer and employee rights and responsibilities
social contract - Answers The mutual
understanding and set of social norms that underpin an employment relationship, regarding
expectations and obligations of employers, employees and the society at large
