RSET Questions with Complete Solutions
What is the Enterprise difference? - employees
- empathy
- customer service
When a renter approaches your counter, what five things can you do to help build trust prior to
the sale? - smile. greet them at the door
- shake their hand
- introduce yourself
- explain the rental process
- listen to the customers wants/needs
What is the VIP telephone number and for whom is it used? - 1-800-VIP-ERAC
- it is used for employees family members, and corporate accounts
Give 4 examples of violation of contract - unauthorized driver
- fraud information
,- towing
- leaving keys in the car
What do you do when you receive a customer request for a car equipped with hand controls?
- let customers know it will take 48 hours to equip the vehicle
- send car to EE for Mobility Plus to place hand controls on the controls
Give 4 examples of uninsured losses - conversions
- lot damage/theft
- undocumented damage
- employee accidents
What is required in order to complete a priority pass? valid info and telephone number
Why is it important to complete a priority pass? allows insurance companies or body
shops to send enterprise an authorization for a rental replacement using ARMS
, Note your branch's criteria for leaving a vehicle to a customer who does not have a credit card as
a security deposit - valid DL with local address
- cannot rent above a full-size
- current utility bill that math the name and address on the DL with no past due balance
- two phone numbers
- complete a rental application - verify phone numbers and references
- minimum $350 or the cost of a rental plus 2 days
- approved by management
Explain how DW is not insurance its an *agreement that Enterprise will waiver a renter's
financial obligations* towards damage/theft and take full responsibility of charges
What is the difference between DX and OX? *DX* - damage/theft while the vehicle is on
rent
*OX* - uninsured loss while the vehicle is not on rent
List at least six rules that must apply when renting to someone 18-20 years old? - the
rental must be for replacement only
What is the Enterprise difference? - employees
- empathy
- customer service
When a renter approaches your counter, what five things can you do to help build trust prior to
the sale? - smile. greet them at the door
- shake their hand
- introduce yourself
- explain the rental process
- listen to the customers wants/needs
What is the VIP telephone number and for whom is it used? - 1-800-VIP-ERAC
- it is used for employees family members, and corporate accounts
Give 4 examples of violation of contract - unauthorized driver
- fraud information
,- towing
- leaving keys in the car
What do you do when you receive a customer request for a car equipped with hand controls?
- let customers know it will take 48 hours to equip the vehicle
- send car to EE for Mobility Plus to place hand controls on the controls
Give 4 examples of uninsured losses - conversions
- lot damage/theft
- undocumented damage
- employee accidents
What is required in order to complete a priority pass? valid info and telephone number
Why is it important to complete a priority pass? allows insurance companies or body
shops to send enterprise an authorization for a rental replacement using ARMS
, Note your branch's criteria for leaving a vehicle to a customer who does not have a credit card as
a security deposit - valid DL with local address
- cannot rent above a full-size
- current utility bill that math the name and address on the DL with no past due balance
- two phone numbers
- complete a rental application - verify phone numbers and references
- minimum $350 or the cost of a rental plus 2 days
- approved by management
Explain how DW is not insurance its an *agreement that Enterprise will waiver a renter's
financial obligations* towards damage/theft and take full responsibility of charges
What is the difference between DX and OX? *DX* - damage/theft while the vehicle is on
rent
*OX* - uninsured loss while the vehicle is not on rent
List at least six rules that must apply when renting to someone 18-20 years old? - the
rental must be for replacement only
