C235 Training and
Development WGU
questions and answers latest
top score.
360 Degree Review CORRECT ANSWER.Receiving feedback from all those
affected by the work of a particular individual, including customers,
suppliers, bosses, subordinates, peers, and others.
4 Cs CORRECT ANSWER.Communication skills, collaboration skills, cognitive
skills, and consulting skills.
ABC Rule CORRECT ANSWER.A way in which to deliver both positive and
negative feedback that is non-accusatory and non-inflammatory ("When you
do A, then I feel B, and the organizational consequences are C").
ADDIE Model CORRECT ANSWER.A common framework for training and
development where the five steps in the model are Assessment, Design,
Development, Implementation, and Evaluation.
ASTD Competency Model CORRECT ANSWER.States the competencies needed
by trainers and facilitators, including "foundational" competencies, such as
interpersonal skills (e.g., communicating effectively), business and
management knowledge (e.g., thinking strategically), and personal traits
(e.g., adaptability).
Action Learning CORRECT ANSWER.An approach to leadership development that
integrates classroom learning and on-the-job learning by working on real
problems.
,Adverse Impact CORRECT ANSWER.A substantially different rate of selection in
hiring, promotion or other employment decision which works to the
disadvantage of members of a race, sex or ethnic group.
Affirmative Defense CORRECT ANSWER.Supervisors are taught what sexual
harassment is, how to prevent it, and what to do in case an employee
claims that he or she has been a victim of sexual harassment.
Alternation Rankins CORRECT ANSWER.A ranking approach where a supervisor
will identify the top and bottom performers, remove their names from the
group of ratees, and repeat this process until all employees are ranked.
Action Plan CORRECT ANSWER.A plan developed at the end of training to aid in
transfer, overcoming potential obstacles back at work, and avoiding relapse.
Asychroneous CORRECT ANSWER.A type of e-learning in which students do not
interact at the same time, but whenever they are available.
Behavior Model Training CORRECT ANSWER.One well-researched approach to
developing leaders in a classroom setting, particularly at the supervisory
level.
Behavior Shaping CORRECT ANSWER.Refers to the selective reinforcement of
successfully approximate performance of a target behavior until the target
is achieved.
Behavior thinking CORRECT ANSWER.If what a leader is doesn't seem to explain
effectiveness, perhaps it is what a leader does.
Behavior Objective CORRECT ANSWER.Clearly states what a participant should
be able to do at the end of the program.
Behavioral Related Anchor Ranking Scales CORRECT ANSWER.A ratings
approach where several dimensions of job performance are drawn from a
job analysis and "anchored" at each of several points with statements of
behavior reflecting the level of performanc
Blended Learning CORRECT ANSWER.All information and knowledge sharing
that has been done in class traditionally through lecture is "flipped" to an
online environment and class time is used instead for discussion, synthesis,
and application.
Build Up Aproach CORRECT ANSWER.Strong experimental evidence at lower
levels in the training evaluation model was used to support the less direct
and less conclusive evidence at the higher levels of the model.
Buy or Build CORRECT ANSWER.The decision organizations face relating to
investments in selecting new employees versus investments in training and
development of current human resources.
, CLO 3CORRECT 3ANSWER.Chief 3Learning 3Officer, 3sometimes 3referred 3to 3as 3the
3CKO 3or 3"Chief 3Knowledge 3Officer." 3This 3is 3a 3strategic 3position 3charged 3with
3thinking 3critically 3about 3the 3organization's 3long-term 3needs 3for 3talent 3and
3how 3best 3to 3position 3the 3training 3and 3development 3process 3within 3the
3broader 3framework 3of 3the 3organization's 3capabilities 3to 3fulfill 3customer
3needs 3and 3fend 3off 3potential 3competitive 3rivals.
Career 3CORRECT 3ANSWER.A 3series 3of 3work-related 3positions 3a 3person 3holds
3throughout 3life.
Career 3Development 3CORRECT 3ANSWER.Doing 3both 3career 3management 3and
3career 3planning 3together 3is 3sometimes 3called 3career 3development.
Career 3Management 3CORRECT 3ANSWER.Doing 3both 3career 3management 3and
3career 3planning 3together 3is 3sometimes 3called 3career 3development.
Career 3Planning 3CORRECT 3ANSWER.How 3an 3individual 3views 3career 3moves 3in
3order 3to 3achieve 3life 3goals, 3as 3well 3as 3discovering 3what 3knowledge, 3skills,
3abilities, 3or 3other 3characteristics 3need 3to 3be 3developed 3over 3time 3in 3order
3to 3qualify 3for 3promotions 3and/or 3job 3changes 3that 3align 3with 3the 3individuals
3desired 3direction.
Career 3Plateau 3CORRECT 3ANSWER.Organizations 3are 3organized 3like 3pyramids
3and 3thus 3the 3higher 3up 3you 3go 3the 3fewer 3positions 3there 3are 3above 3you.
3When 3employees 3have 3reached 3the 3level 3where 3they 3have 3"topped 3out"
3they 3have 3hit 3a 3career 3plateau, 3where 3there 3is 3no 3more 3upward
3movement.
Case 3Study 3CORRECT 3ANSWER.Provides 3a 3realistic 3situation 3for 3trainees 3who
3must 3put 3themselves 3in 3the 3shoes 3of 3the 3decision 3maker 3in 3the 3case 3and
3try 3to 3resolve 3a 3problem 3using 3materials 3or 3frameworks 3learned 3in 3the
3training.
Central 3Tendency 3Error 3CORRECT 3ANSWER.A 3bias 3that 3reflects 3the 3tendency
3to 3lump 3others 3together 3as 3average.
Coach 3CORRECT 3ANSWER.Someone 3who 3has 3a 3particular 3expertise 3or
3competence 3that 3the 3leader-in-training 3learns 3about 3during 3the 3coaching
3relationship.
Competency 3CORRECT 3ANSWER.An 3underlying 3characteristic 3of 3an 3individual
3that 3is 3casually 3related 3to 3superior 3performance 3in 3a 3job 3or 3situation
Competency 3Companion 3CORRECT 3ANSWER.A 3selected 3complementary
3behavior 3to 3develops 3as 3an 3adjunct 3to 3a 3pre-existing 3strength
Competetive 3Advantange 3CORRECT 3ANSWER.The 3ability 3to 3provide 3a 3product
3or 3service 3to 3a 3paying 3customer 3in 3a 3way 3that 3cannot 3be 3easily 3matched 3by
3a 3competitor.
Development WGU
questions and answers latest
top score.
360 Degree Review CORRECT ANSWER.Receiving feedback from all those
affected by the work of a particular individual, including customers,
suppliers, bosses, subordinates, peers, and others.
4 Cs CORRECT ANSWER.Communication skills, collaboration skills, cognitive
skills, and consulting skills.
ABC Rule CORRECT ANSWER.A way in which to deliver both positive and
negative feedback that is non-accusatory and non-inflammatory ("When you
do A, then I feel B, and the organizational consequences are C").
ADDIE Model CORRECT ANSWER.A common framework for training and
development where the five steps in the model are Assessment, Design,
Development, Implementation, and Evaluation.
ASTD Competency Model CORRECT ANSWER.States the competencies needed
by trainers and facilitators, including "foundational" competencies, such as
interpersonal skills (e.g., communicating effectively), business and
management knowledge (e.g., thinking strategically), and personal traits
(e.g., adaptability).
Action Learning CORRECT ANSWER.An approach to leadership development that
integrates classroom learning and on-the-job learning by working on real
problems.
,Adverse Impact CORRECT ANSWER.A substantially different rate of selection in
hiring, promotion or other employment decision which works to the
disadvantage of members of a race, sex or ethnic group.
Affirmative Defense CORRECT ANSWER.Supervisors are taught what sexual
harassment is, how to prevent it, and what to do in case an employee
claims that he or she has been a victim of sexual harassment.
Alternation Rankins CORRECT ANSWER.A ranking approach where a supervisor
will identify the top and bottom performers, remove their names from the
group of ratees, and repeat this process until all employees are ranked.
Action Plan CORRECT ANSWER.A plan developed at the end of training to aid in
transfer, overcoming potential obstacles back at work, and avoiding relapse.
Asychroneous CORRECT ANSWER.A type of e-learning in which students do not
interact at the same time, but whenever they are available.
Behavior Model Training CORRECT ANSWER.One well-researched approach to
developing leaders in a classroom setting, particularly at the supervisory
level.
Behavior Shaping CORRECT ANSWER.Refers to the selective reinforcement of
successfully approximate performance of a target behavior until the target
is achieved.
Behavior thinking CORRECT ANSWER.If what a leader is doesn't seem to explain
effectiveness, perhaps it is what a leader does.
Behavior Objective CORRECT ANSWER.Clearly states what a participant should
be able to do at the end of the program.
Behavioral Related Anchor Ranking Scales CORRECT ANSWER.A ratings
approach where several dimensions of job performance are drawn from a
job analysis and "anchored" at each of several points with statements of
behavior reflecting the level of performanc
Blended Learning CORRECT ANSWER.All information and knowledge sharing
that has been done in class traditionally through lecture is "flipped" to an
online environment and class time is used instead for discussion, synthesis,
and application.
Build Up Aproach CORRECT ANSWER.Strong experimental evidence at lower
levels in the training evaluation model was used to support the less direct
and less conclusive evidence at the higher levels of the model.
Buy or Build CORRECT ANSWER.The decision organizations face relating to
investments in selecting new employees versus investments in training and
development of current human resources.
, CLO 3CORRECT 3ANSWER.Chief 3Learning 3Officer, 3sometimes 3referred 3to 3as 3the
3CKO 3or 3"Chief 3Knowledge 3Officer." 3This 3is 3a 3strategic 3position 3charged 3with
3thinking 3critically 3about 3the 3organization's 3long-term 3needs 3for 3talent 3and
3how 3best 3to 3position 3the 3training 3and 3development 3process 3within 3the
3broader 3framework 3of 3the 3organization's 3capabilities 3to 3fulfill 3customer
3needs 3and 3fend 3off 3potential 3competitive 3rivals.
Career 3CORRECT 3ANSWER.A 3series 3of 3work-related 3positions 3a 3person 3holds
3throughout 3life.
Career 3Development 3CORRECT 3ANSWER.Doing 3both 3career 3management 3and
3career 3planning 3together 3is 3sometimes 3called 3career 3development.
Career 3Management 3CORRECT 3ANSWER.Doing 3both 3career 3management 3and
3career 3planning 3together 3is 3sometimes 3called 3career 3development.
Career 3Planning 3CORRECT 3ANSWER.How 3an 3individual 3views 3career 3moves 3in
3order 3to 3achieve 3life 3goals, 3as 3well 3as 3discovering 3what 3knowledge, 3skills,
3abilities, 3or 3other 3characteristics 3need 3to 3be 3developed 3over 3time 3in 3order
3to 3qualify 3for 3promotions 3and/or 3job 3changes 3that 3align 3with 3the 3individuals
3desired 3direction.
Career 3Plateau 3CORRECT 3ANSWER.Organizations 3are 3organized 3like 3pyramids
3and 3thus 3the 3higher 3up 3you 3go 3the 3fewer 3positions 3there 3are 3above 3you.
3When 3employees 3have 3reached 3the 3level 3where 3they 3have 3"topped 3out"
3they 3have 3hit 3a 3career 3plateau, 3where 3there 3is 3no 3more 3upward
3movement.
Case 3Study 3CORRECT 3ANSWER.Provides 3a 3realistic 3situation 3for 3trainees 3who
3must 3put 3themselves 3in 3the 3shoes 3of 3the 3decision 3maker 3in 3the 3case 3and
3try 3to 3resolve 3a 3problem 3using 3materials 3or 3frameworks 3learned 3in 3the
3training.
Central 3Tendency 3Error 3CORRECT 3ANSWER.A 3bias 3that 3reflects 3the 3tendency
3to 3lump 3others 3together 3as 3average.
Coach 3CORRECT 3ANSWER.Someone 3who 3has 3a 3particular 3expertise 3or
3competence 3that 3the 3leader-in-training 3learns 3about 3during 3the 3coaching
3relationship.
Competency 3CORRECT 3ANSWER.An 3underlying 3characteristic 3of 3an 3individual
3that 3is 3casually 3related 3to 3superior 3performance 3in 3a 3job 3or 3situation
Competency 3Companion 3CORRECT 3ANSWER.A 3selected 3complementary
3behavior 3to 3develops 3as 3an 3adjunct 3to 3a 3pre-existing 3strength
Competetive 3Advantange 3CORRECT 3ANSWER.The 3ability 3to 3provide 3a 3product
3or 3service 3to 3a 3paying 3customer 3in 3a 3way 3that 3cannot 3be 3easily 3matched 3by
3a 3competitor.
