NUR 210 REVIEW FINAL EXAM WITH
COMPLETE ANSWERS
What are the 6 QSEN competencies? - Answer-1. Patient-centered care
2. Teamwork and collaboration
3. Evidence-based practice
4. Quality improvement
5. Safety
6. Informatics
Cultural Competent care - Answer-having cultural awareness and practicing in a
culturally responsible manner
Inter-professional referral - Answer-referral by one consultant (specialist) to his or
her counterpart in another specialty for a second opinion or management of a patient
whose medical problems are outside of the referring consultant's area of practice.
1. Nutrition
2. Physical/Occupational/Speech Therapies
3. Community Services (Meals on wheels, Day care for elderly/dementia, Homeless
shelter)
4. Financial services
5. Social Services
Which communication style is best for a nurse? - Answer-Assertive
Berlo's Model of communication - Answer-source(sender), message, channel,
receiver
Clarifying interviewing Technique - Answer-- prevents miscommunication
- Gains understanding of what the pt. needs
Reflective interviewing Technique - Answer-- Nurse repeats what the pt. said
- encourages pt. to elaborate
Sequencing interviewing technique - Answer-- chronological order
- cause / effect
- nurse used to assess possible events
Direct interviewing technique - Answer-- bring up topics from previous convo to
obtain more info
ISBARR - Answer-introduction, situation, background, assessment,
recommendation, read back
Open-ended questions - Answer-elaborated response, how/ why/ where
closed-ended questions - Answer-Yes or No response, rating scales, How often?
How many?
, Listening Skills - Answer-- Sit
- Be alert/ relaxed
- natural
- eye contact
- think before you respond
use of silence - Answer-Allows the patient to direct the conversation anywhere he or
she wants it to go
therapeutic touch - Answer-an alternative therapy that involves using one's hands to
consciously direct an energy exchange from the practitioner to the patient to facilitate
healing or pain relief
Nursing Informatics (NI) - Answer-specialty that integrates nursing science, computer
science, and information science to manage and communicate data, information,
and knowledge in nursing practice
Electronic Health Record (EHR) - Answer-An electronic record of health-related
information on an individual that conforms to nationally recognized interoperability
standards and that can be created, managed, and consulted by authorized clinicians
and staff across more than one healthcare organization
Computerized provider order entry (CPOE) - Answer-a process by which a health
care provider directly enters orders for patient care into the hospital information
system
reduces med error
Evidence-Based Practice - Answer-clinical decision making that integrates the best
available research with clinical expertise and patient characteristics and preferences
Maslow's Hierarchy of Needs - Answer-physiological (food and clothing), safety (job
security), love and belonging needs (friendship), esteem, and self-actualization
PDSA method - Answer-Plan, Do, Study, Act
Risk Management - Answer-All efforts designed to preserve assets and earning
power associated with a business.
Never Events - Answer-Serious but preventable errors that should never occur
Sentinal Event - Answer-an unexpected occurrence involving death, serious physical
or psychological injury, or the risk thereof
eg. administering a lethal dose of a medication by not preforming 3 checks and 5
rights.
Near miss event - Answer-Medical error that is recognized before any harm is done
to patient
eg. patient prescribed lethal dose of medication but error is caught by pharmacist
COMPLETE ANSWERS
What are the 6 QSEN competencies? - Answer-1. Patient-centered care
2. Teamwork and collaboration
3. Evidence-based practice
4. Quality improvement
5. Safety
6. Informatics
Cultural Competent care - Answer-having cultural awareness and practicing in a
culturally responsible manner
Inter-professional referral - Answer-referral by one consultant (specialist) to his or
her counterpart in another specialty for a second opinion or management of a patient
whose medical problems are outside of the referring consultant's area of practice.
1. Nutrition
2. Physical/Occupational/Speech Therapies
3. Community Services (Meals on wheels, Day care for elderly/dementia, Homeless
shelter)
4. Financial services
5. Social Services
Which communication style is best for a nurse? - Answer-Assertive
Berlo's Model of communication - Answer-source(sender), message, channel,
receiver
Clarifying interviewing Technique - Answer-- prevents miscommunication
- Gains understanding of what the pt. needs
Reflective interviewing Technique - Answer-- Nurse repeats what the pt. said
- encourages pt. to elaborate
Sequencing interviewing technique - Answer-- chronological order
- cause / effect
- nurse used to assess possible events
Direct interviewing technique - Answer-- bring up topics from previous convo to
obtain more info
ISBARR - Answer-introduction, situation, background, assessment,
recommendation, read back
Open-ended questions - Answer-elaborated response, how/ why/ where
closed-ended questions - Answer-Yes or No response, rating scales, How often?
How many?
, Listening Skills - Answer-- Sit
- Be alert/ relaxed
- natural
- eye contact
- think before you respond
use of silence - Answer-Allows the patient to direct the conversation anywhere he or
she wants it to go
therapeutic touch - Answer-an alternative therapy that involves using one's hands to
consciously direct an energy exchange from the practitioner to the patient to facilitate
healing or pain relief
Nursing Informatics (NI) - Answer-specialty that integrates nursing science, computer
science, and information science to manage and communicate data, information,
and knowledge in nursing practice
Electronic Health Record (EHR) - Answer-An electronic record of health-related
information on an individual that conforms to nationally recognized interoperability
standards and that can be created, managed, and consulted by authorized clinicians
and staff across more than one healthcare organization
Computerized provider order entry (CPOE) - Answer-a process by which a health
care provider directly enters orders for patient care into the hospital information
system
reduces med error
Evidence-Based Practice - Answer-clinical decision making that integrates the best
available research with clinical expertise and patient characteristics and preferences
Maslow's Hierarchy of Needs - Answer-physiological (food and clothing), safety (job
security), love and belonging needs (friendship), esteem, and self-actualization
PDSA method - Answer-Plan, Do, Study, Act
Risk Management - Answer-All efforts designed to preserve assets and earning
power associated with a business.
Never Events - Answer-Serious but preventable errors that should never occur
Sentinal Event - Answer-an unexpected occurrence involving death, serious physical
or psychological injury, or the risk thereof
eg. administering a lethal dose of a medication by not preforming 3 checks and 5
rights.
Near miss event - Answer-Medical error that is recognized before any harm is done
to patient
eg. patient prescribed lethal dose of medication but error is caught by pharmacist
