NEA BC exam Questions and Answers Verified
by Experts
unfreeze, change, refreeze Change theory Kurt Lewin
drivers and resistors of change change theory force field analysis
visualizing what the future is and what are the strengths appreciative inquiry
discovery, dream, design, destiny what are the 4 D's of appreciative inquiry
the most important is "drive out fear" Deming's 14 points; which is the most important??
(DMAIC) define, measure, analyze, improve, control phases of Lean Six Sigma
focus on the 20% that matters (20% of the people do 80% of the work what is the
PARETO principle??
, system modifiaction vs blame just culture Joint Commission
plan, do, check, act The PDCA cycle in management (what does this stand for?)
wrong side surgery what is the number one patient safety problem in the national
patient safety goals> (NPSG)
Mission Mission or vision? short clear and powerful, reason for being, answers what the
organization does, one to three years in scope
vision Mission or vision? optimal desired future state; focus on goals and aspirations, 5 or
more year in scope,
emotional intelligence the ability to monitor ones's own feelings and other's feelings is
called...
transactional theory reward and punishment is part of what leadership theory
by Experts
unfreeze, change, refreeze Change theory Kurt Lewin
drivers and resistors of change change theory force field analysis
visualizing what the future is and what are the strengths appreciative inquiry
discovery, dream, design, destiny what are the 4 D's of appreciative inquiry
the most important is "drive out fear" Deming's 14 points; which is the most important??
(DMAIC) define, measure, analyze, improve, control phases of Lean Six Sigma
focus on the 20% that matters (20% of the people do 80% of the work what is the
PARETO principle??
, system modifiaction vs blame just culture Joint Commission
plan, do, check, act The PDCA cycle in management (what does this stand for?)
wrong side surgery what is the number one patient safety problem in the national
patient safety goals> (NPSG)
Mission Mission or vision? short clear and powerful, reason for being, answers what the
organization does, one to three years in scope
vision Mission or vision? optimal desired future state; focus on goals and aspirations, 5 or
more year in scope,
emotional intelligence the ability to monitor ones's own feelings and other's feelings is
called...
transactional theory reward and punishment is part of what leadership theory
