LOMA 335 Questions and Answers 100%
Solved
baseline Gantt chart Correct Ans-In project management, a type of Gantt chart used as the
starting point for a project plan. When placed alongside another display that shows actual project
progress, the baseline Gantt chart can show departures from the plan or budget. [14]
basic quality tools Correct Ans-A set of relatively simple techniques for measuring and
analyzing quality in operations by using numerical and qualitative measures. [10]
behavior modification Correct Ans-An approach in which an individual systematically
manages environmental factors in order to encourage desirable behavior and discourage
undesirable behavior. [3]
benchmark Correct Ans-Generally, a measured and marked point for which the value is known
to a high degree of accuracy. In business performance measurement, a performance standard that
a company aspires to achieve, perhaps because it represents a high standard that another
company was able to achieve. Industry benchmarks are results achieved by other companies in
the same industry; universal benchmarks are results achieved by another company performing
the same process, regardless of industry. [11]
,benchmarking Correct Ans-A formal program for identifying and emulating best practices for
company processes. A benchmark serves as a best practice standard. [11]
best payoff Correct Ans-In a payoff table of a decision model, the payoff with the highest
positive value in a given state-of-nature column. [7]
bias Correct Ans-An error with a consistent direction. Also known as a systemic error. [6]
Black Belt (BB) Correct Ans-A Six Sigma expert and project team leader, primarily
responsible for Six Sigma improvement results. [11]
business analytics Correct Ans-A domain of automated research for business intelligence that
typically involves using software for data mining, statistical analysis, predictive modeling,
business process modeling and predictive analytics. [6]
business intelligence Correct Ans-Decision-support information about competitive factors. [6]
,business process Correct Ans-An ongoing method or system for fulfilling customers' needs
without involving significant mechanical or chemical processing. [11]
business process management system Correct Ans-Software which supports business process
management and business process automation, typically by providing process modeling tools for
business analysts, developer tools for system integration, dashboards to help process owners with
measuring, monitoring, and controlling and user interaction tools to facilitate work for work
team members. [11]
business process reengineering (BPR) Correct Ans-A process improvement project intended
as an intensive, one-time effort to radically redesign how the organization as a whole employs its
business processes and thus to achieve dramatic improvements in the performance measures of
cost, quality, service levels and speed. Also known as reengineering. [11]
business research Correct Ans-A research investigation for a practical business application,
usually with a connection to a profit motive. Also known as applied research. [6]
call load Correct Ans-In a call center, the time required to handle the total volume of inbound
calls in a given time interval; determined by multiplying the call volume by the average handling
time in minutes. See also call volume and average handling time. [12]
, call load forecasting Correct Ans-In a contact center, a process used to predict within specified
time intervals, the volume of inbound telephone calls and the amount of staff time needed to
handle these calls. [12]
call quality Correct Ans-In a contact center, refers to the quality of the service provided by
customer service representatives. [12]
call volume Correct Ans-In a contact center, the total number of calls received during a given
time period; often reported in 15 minute or 30 minute intervals. [12]
cascading reports Correct Ans-In a dashboard display, computer-based reports that offer links
between related data sets and distinctive data views suitable for various needs. Cascading reports
offer a choice of either summary data or more detailed data. [10]
causal forecasting model Correct Ans-A type of quantitative model that uses historical data
and other relevant variables as a basis for describing unknown future data points. [8]
Solved
baseline Gantt chart Correct Ans-In project management, a type of Gantt chart used as the
starting point for a project plan. When placed alongside another display that shows actual project
progress, the baseline Gantt chart can show departures from the plan or budget. [14]
basic quality tools Correct Ans-A set of relatively simple techniques for measuring and
analyzing quality in operations by using numerical and qualitative measures. [10]
behavior modification Correct Ans-An approach in which an individual systematically
manages environmental factors in order to encourage desirable behavior and discourage
undesirable behavior. [3]
benchmark Correct Ans-Generally, a measured and marked point for which the value is known
to a high degree of accuracy. In business performance measurement, a performance standard that
a company aspires to achieve, perhaps because it represents a high standard that another
company was able to achieve. Industry benchmarks are results achieved by other companies in
the same industry; universal benchmarks are results achieved by another company performing
the same process, regardless of industry. [11]
,benchmarking Correct Ans-A formal program for identifying and emulating best practices for
company processes. A benchmark serves as a best practice standard. [11]
best payoff Correct Ans-In a payoff table of a decision model, the payoff with the highest
positive value in a given state-of-nature column. [7]
bias Correct Ans-An error with a consistent direction. Also known as a systemic error. [6]
Black Belt (BB) Correct Ans-A Six Sigma expert and project team leader, primarily
responsible for Six Sigma improvement results. [11]
business analytics Correct Ans-A domain of automated research for business intelligence that
typically involves using software for data mining, statistical analysis, predictive modeling,
business process modeling and predictive analytics. [6]
business intelligence Correct Ans-Decision-support information about competitive factors. [6]
,business process Correct Ans-An ongoing method or system for fulfilling customers' needs
without involving significant mechanical or chemical processing. [11]
business process management system Correct Ans-Software which supports business process
management and business process automation, typically by providing process modeling tools for
business analysts, developer tools for system integration, dashboards to help process owners with
measuring, monitoring, and controlling and user interaction tools to facilitate work for work
team members. [11]
business process reengineering (BPR) Correct Ans-A process improvement project intended
as an intensive, one-time effort to radically redesign how the organization as a whole employs its
business processes and thus to achieve dramatic improvements in the performance measures of
cost, quality, service levels and speed. Also known as reengineering. [11]
business research Correct Ans-A research investigation for a practical business application,
usually with a connection to a profit motive. Also known as applied research. [6]
call load Correct Ans-In a call center, the time required to handle the total volume of inbound
calls in a given time interval; determined by multiplying the call volume by the average handling
time in minutes. See also call volume and average handling time. [12]
, call load forecasting Correct Ans-In a contact center, a process used to predict within specified
time intervals, the volume of inbound telephone calls and the amount of staff time needed to
handle these calls. [12]
call quality Correct Ans-In a contact center, refers to the quality of the service provided by
customer service representatives. [12]
call volume Correct Ans-In a contact center, the total number of calls received during a given
time period; often reported in 15 minute or 30 minute intervals. [12]
cascading reports Correct Ans-In a dashboard display, computer-based reports that offer links
between related data sets and distinctive data views suitable for various needs. Cascading reports
offer a choice of either summary data or more detailed data. [10]
causal forecasting model Correct Ans-A type of quantitative model that uses historical data
and other relevant variables as a basis for describing unknown future data points. [8]
